Facebook

Initial Business Response /* (1000, 5, 2014/12/11) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you.
Unfortunately, I am unable to refund the charge(s) because this is an issue with the developer and not Facebook. Only the developer can take action in this situation.
I...

apologize for any confusion you experienced when making your purchase. Facebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular case.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted the developer and each time,I get a generated response,ticket open, please submit info that they request, and each time I do, the reply is the same, case closed,re-submit ticket,which I have done 5+ times same as with facebook. It is a app on facebook, so if they allow this developer to be on there,then they share the responsibility or at least part of it. I know for a fact that they have received numerous complaints about this app/game, but never address the issue. I have escalated the claim with paypal as well. If facebook doesn't feel obligated,then why won't they help me,with the case being forwarded on to [redacted] studios, again playing the blame game,neither facebook or [redacted] studios respond properly to my questions and I will not let this go
Final Business Response /* (4000, 9, 2014/12/30) */
Hi [redacted],
Thank you for your email.
Your inquiry relates to an application that was not built by Facebook. Unfortunately, Facebook cannot provide service for applications built by third parties. Facebook is not responsible for the support provided by this developer. If you continue to have problems, please note that you can remove and/or restrict applications from the "Applications" section of the Privacy page.
Thanks for contacting Facebook,
[redacted]
Payment Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am tired of them,facebook, the developer of the app in question,[redacted] Studios. Every response from either of them is always the same, it's not our fault,it's the others person/businesses fault. If you want to close this case,by all means due so. I see that just one individual can not complain against a large company and receive any resolve or compensation. This is wrong!. I have saved all my emails/responses from both parties and if necessary , I will begin sharing them with other individuals whom use the apps, and or social media,so show how unfair,untrustworthy, and unethical they truly are.

Initial Business Response /* (1000, 5, 2015/10/13) */
Hi [redacted],
Thank you for your report. I reached out for language assistance, and will re-review your post to ensure we've reached the correct result.
Thanks!
[redacted],
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/18)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
The October 13th communication from business is NOT a response to the complaint. This is merely a request for more time to respond to this issue.
Final Business Response /* (4000, 9, 2015/11/02) */
Hi [redacted],
Facebook removes hate speech, which includes content that directly attacks people based on their:
Race, Ethnicity, National origin, Religious affiliation, Sexual orientation, Sex, gender, or gender identity, or Serious disabilities or diseases.
For more information about our Community Standards, please review this link: https://www.facebook.com/communitystandards.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear sir/madam,
I appreciate your canned response. Unfortunately, it is not helping. You have blocked my account FOUR TIMES for quoting the kid's book. My account is still blocked as of now. I demand the explanation: which part of your "Statement of Rights and Responsibilities" does quoting "Mowgli" book by Rudyard Kipling violates.
Thanks,
[redacted].

Hi[redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi,In order to review your issue, we need more information. Could you provide a direct link (URL) to your account?Thanks,The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page:[redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,**The Facebook Team

Complaint: [redacted]
Will I have access to the Marketplace again? And when?
Sincerely,
[redacted]

Hi Julian,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi, Thanks for your response. We're sorry to hear that you're still having trouble getting into your account. Please click the “didn't receive code” link and follow the onscreen instructions to complete a report.Keep in mind that we won't be able to respond to any additional questions here.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi [redacted],
I'm so sorry to hear about this. I've taken this person off of the site, along with anybody else she might have been working with. Thanks for reporting this, as this likely helped other people as well. Please let me know if you...

have any other questions or concerns.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted],
While I appreciate the fact that she was removed from Facebook along with anyone else who was reportedly working with her, the fact of the matter remains that I am still be harassed on my personal & business cell phone & now by another agent (https://www.facebook.com/profile.php?id=XXXXXXXXXXXXXXX) who tried to contact me from Cairo Egypt! This is unacceptable. The other agent that was harassing me is [redacted]. The whole community is rude, degrading & can't even utilize proper grammar. It puts you guys in a very bad light & seriously makes me want to take down my profile. Is there anything else that you can do as recourse against these people? Please advise accordingly. I have saved & documented all the communications by the this "supposed company". I can forward you text messages, email & IMs so you can do further research. Please advise accordingly.
Thank you kindly,
[redacted]
Final Business Response /* (4000, 9, 2015/08/19) */
Hi [redacted],
Sorry to hear that. I would love to help you with anybody that might be harassing you. If you could send that documentation, that would be a great help.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Most certainly. Where would you like me to send the documentation? Please advise accordingly & I will happily forward all of the documentation to you.
Thanks,
[redacted]

you've never emailed me or asked for my identification. My account is locked and I can't even upload ID.
 
 Complaint:[redacted]I am rejecting this response because:Sincerely,[redacted]

Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. 
Thanks,
The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account in question?Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, further corrispondense is needed to resolve the issue. Attached are the links of the duplicate page.[redacted]This is the true link: [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted]
Thank you for your message.
Unfortunately, Facebook cannot provide reimbursements for data overages on cell phones.
However, in the future, we recommend monitoring data usage on your smartphone. There are several data...

monitoring apps in the apple store and google play store that ios and android users can take advantage of. Additionally, we recommend using wifi, whenever you have access to it. This will help reduce and potentially prevent any data overages month over month.
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook

Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: https://[redacted]/communitystandardsThanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/13) */
Hi [redacted],
Thanks for writing in. We appreciate your feedback - we're always working to improve your experience on Facebook.
Suggested posts are a type of ad, and it's not possible to block ads on Facebook at this time. Ads help us keep...

Facebook free, and we try hard to ensure that you only see ads that are relevant or useful to you.
For more information about how to control what you see on your Facebook News Feed, take a look at this article: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=u2u
Thanks again for reaching out.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still getting bombarded with this [redacted]! THIS IS RIDICULOUS & I'M SICK OF IT. THE SAME GARBAGE SHOWS UP AGAIN,AGAIN, & AGAIN I DON'T GIVE A [redacted] ABOUT ANY OF THEM

Hi [redacted],We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:  Unable to log in, the basis for the complaint from the beginning.Sincerely,[redacted]

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you are trying to access?Thanks,
[redacted]The Facebook Team