Facebook

Complaint: [redacted]I am rejecting this response because:
--Still awaiting response.  Acknowledge that Facebook is 'working on it'.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I've already done this and it's been two months and I've been given no remedy or resolve. Neither Revdex.com or Facebook indicate they actually are concerned and I will try everything in my Power to show the world the truth and this abysmal service Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: all they have sent me is links to their help centre. I have already been through the help centre and found that it does not offer a solution to my problem. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/12) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
We currently do not have a registration under this email address. Unfortunately, you will need to go through the sign up process again. If you experience any further problems...

signing up, reopen this case and we'll do our best to assist you.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is completely ignoring this problem and does not reply to four requests for assistance.
The original email address was [redacted]@megalink.[redacted]. I went through the process to change my email address to [redacted]@ne.twcbc.com.
The process completed and I was to be sent an confirmation email which never arrived.
When I attempt to login using the [redacted]@ne.twcbc.com it is recognized and offers a choice of resending the confirmation email.
On doing so I always get a message of SOMETHING WENT WRONG.
I have attempted to resend this email repeatedly for several weeks always with the same results.
The bottom line is that I AM DENIED THE USE OF MY FACEBOOK ACCOUNT.
Best Regards,
[redacted]
Final Business Response /* (4000, 19, 2016/03/04) */
Hi [redacted],
Thanks for reaching back out to Facebook through the Revdex.com.
We did respond to your complaint through our secure support channel on February 26th. Please check your spam and trash folders to make sure you did not receive that communication. If you did not, it appears that the private domain you're attempting to use is not compatible with our system.
In order to resolve that issue, we'll need you to send us a new secure email address that uses a public domain (gmail, yahoo, hotmail, etc.). Please feel free to reply through this portal with that information and we'll do our best to help.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 21, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email address provided works just fine and even received a message from Facebook. However there was no option provided to respond to the message.
It is a ridiculous statement that I need to create a new email to correct a problem with Facebooks server refusing to send a link that I can verify my account with.
I am very disappointed with Facebooks lack of cooperation in this matter and the lengthy delay in resolving the matter.
Best Regards,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]Thanks,The Facebook Team

Hi,
It looks like malicious software was downloaded to your computer. We've temporarily locked your account so we can help you remove it. When you log into Facebook, you'll be asked to download anti-virus software and scan your computer. After the scan, you'll be able to access your account. To...

learn more about malware, visit: [redacted]
Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because:
My wife and I are real people. We corrected the name on our first account: [redacted] to just my name,  [redacted] and then the account was disabled. My wife created her own personal accoun: [redacted] using her real name, [redacted] and that account was disabled too. I'm not sure what we are expected to do in order to have a Facebook account. Please, delete the account associated with [redacted] and enable our personal accounts: [redacted] and [redacted] We will do everything we can to ensure we abide by the rules. Please give us another chance. We are real people and deserve to have a Facebook account. We have a business, [redacted] and paid to have you promote our business with two ads. We feel we are being treated as criminals.
Sincerely,[redacted]

Hi [redacted],  Please provide a screen shot that displays the problem you are seeing. This will assist us in diagnosing the issue. In order to get a screen shot, please complete the following steps:In Windows1. Press the "Print Screen" button.2. Open Microsoft Paint. To do this, click Start > All Programs > Accessories > Paint.3. Click inside the white part of the screen.4. Go to the Edit menu and select Paste.5. Click File > Save As.6. In the box that pops up, change the "Save As" type to JPG.7. After typing in a filename for your image, choose a location on your hard drive to save to, like the Desktop, and click "Save."8. Attach the file in your response to this email.MAC1. Simultaneously hold down the ?-Shift-4 keys.2. Press the spacebar.3. Click the open window that you wish to take a screen shot of. The screen shot should appear as a file on the desktop labeled "Picture 1."4. Attach the file in your response to this email.We hope to help you resolve this problem as soon as possible. Thanks, [redacted]The Facebook Team

Hi [redacted],Thanks for following back up with the Revdex.com. According to our records you should be able to currently access your account. In the future, I highly recommend against sending your password information for security reasons. I hope this resolves your inquiry- have a great day!

Complaint: [redacted]I am rejecting this response because:
it still says account disabled. 
I was able to log in a couple of times, then straght away it asked for my photo, then it asked me to submit an appeal and include my id, then NOTHING, no correcspondence at all from facebook, this is what happens everytime.  I have JUST tryed to log in and again it says account disabled.
 
PLEASE can you look at this ASAP as it has my business page and I need it
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/23) */
Hi [redacted],
Thanks for contacting Facebook through the Revdex.com.

It looks like your bank statement is showing some temporary authorization charges that we make when we validate new credit cards. Typically, these charges will appear as either...

pending, processing or as an authorization. The description will likely look like one of the following examples:
FACEBK *PAYMENT XXX XXX XXXX CA
or
FACEBK VIRTUAL GOODS
Your bank usually removes these charges automatically within 7-9 business days, but sometimes it may take longer. If you have not received the funds at that point, you'll want to contact the bank directly for further information.
Thanks,
[redacted]
Payment Support Specialist
Facebook

Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe...

in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:** [redacted]Thanks,The Facebook Team

Hi [redacted],Thanks for your email. We don't offer personalized support for username updates, but the Help Center is full of answers to common questions and issues. Learn more about usernames in the Help Center:[redacted]Please note that usernames on both...

Timelines and Pages can be updated one time by visiting www.facebook.com/username. Usernames are subject to availability. Thanks,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/01/08) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook

Hi [redacted],
Our records indicate that there is a deletion request pending for your account. No further action is required on your end. However, our system delays the deletion process in case you change your mind and no longer want to permanently delete your account.
Please note that logging in to your account again will undo a pending deletion request. Also, keep in mind that once your account is permanently deleted, there is no way to undo this action. You will not be able to reactivate the account or retrieve any of the
content or information you have added to it.
 
If you have any further questions, please visit our Help Center at the following address: http://www.facebook.com/help.php
 
Thanks for contacting Facebook,
The Facebook Team

Complaint: [redacted]I am rejecting this response because: as mentioned in my original complaint I would like to know why it originally happened and to be assured it won't wrongfully happen againSincerely,[redacted]

Hi [redacted]
 
Your Page has been removed because we received several reports that content on the Page infringed others’ intellectual property rights. We informed you each time content was removed from your Page. We also warned you that if you continued to infringe the rights of third parties, we would take additional action on your Page. For these reasons, we are not in a position to restore your Page.
Thanks, [redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID [redacted] this is not a resolution however I am providing the information that was requested from Facebook.  
The direct link to my account is [redacted]
 
Sincerely,
[redacted]

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the Page you reference?Thanks,[redacted]The Facebook Team