Facebook

Hi Kaden, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: Thanks, [redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: I don't know what a URL is.  Can't...

they just type my name in and delete my account.  I have sent my picture in numerous times, and they say they will review it.  they have sent me emails of friends to add to my account which I can't access, and now they are texting me to check my facebook messages.  I just want facebook out of my life.  If they can email and text me, can't they contact me directly and make all this go away?  Thank you for your help.Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I would like to claim an unowned Page that represents my business: [redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: This is the 2nd response from Facebook where all they do is evade an easy fix. the issue is that they have no respect for a FB user's privacy regarding birthdays. This is the third time I've had to explain this simple complaint, which might seem frivolous to the outsider perhaps. It was easy on facebook for years to set your privacy controls so that no one sees your birthday except you. I don't like huge numbers of birthday greetings flooding my e mail inbox from people I barely know because Facebook ignored my privacy settings and announced to the world that it was my birthday. I hate this. FB forces you to enter your birthday when you set up an account, and once entered it can NEVER be removed. This is social media gone mad. They don't want the hassle of having a personal interchange with all their millionsof users so the only way to even communicate with them is through the [redacted]. This is insane. Their responses are pure bull puckey. All they have to do is promise me I will never have my birthday posted over FB without my permission OR permanently delete my account. They nake it next to impossible to completely remove a FB account. Most uncooperative company.Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/01/08) */
Hi [redacted],
Thank you for writing into us.
According to our records, you received the following message on January 2nd. However, if you are continuing to observe unauthorized, please let me know.
Thank you,
[redacted]
Payment...

Operations
Facebook
Message from Facebook's risk management team:
Hi [redacted],
I would like to sincerely apologize for the delay in getting back to you; the holiday season is a busy time for us, but it's no excuse for you having to wait this long to receive a reply. The charges you've identified occurred on another Facebook account, one we've deemed to be fraudulent. I see that the charge of $50.60 has already been disputed with the bank, but I've refunded the remaining $26.87. I'm not sure if you've noticed any other suspicious activity with your financial information, but assuming the Visa ending in [redacted] is yours, this was the card used on another fake Facebook account to run fraudulent ads. Again, I apologize for the inconvenience and the delay, and I'm happy to help with any further issues.
Thanks,
[redacted]
Risk Management
Facebook

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- Someone posted an unfair review of my business: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/14) */
Hi,
Thanks for contacting us. The email address you've provided doesn't match the email address that's listed on the account in question.
Please resubmit your request using the email address you use to log into Facebook and we'll be happy...

to assist you.
Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email address used for log in is
[redacted]@[redacted].org
Final Business Response /* (4000, 9, 2015/10/21) */
Hi [redacted],
Thank you for writing back in. We've reached out to you directly at the email address associated with your Facebook account to resolve the issue. Our records indicate that it's been fixed as of now, but please feel free to write back in with any further issues and we'll be happy to investigate again.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
October 26, 2015
Revdex.com
Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-XX-XXXX)
The issue between Facebook and [redacted] has made progress however it is not resolved.
The recent instructions from Facebook allowed [redacted] to download and save the "Profile: [redacted]." The remainder of instructions to convert "Profile: [redacted]" did not help because the "Profile: [redacted]" was not allowed by Facebook to be converted to a "Page: [redacted]" (Facebook: "Creating content with this name is not allowed. Try another name.")
I am assuming that the issue is that there already exists a "Page: [redacted]." This Page was created at some time in the distant past and "Profile: [redacted]" is the only administrator.
[redacted] would be pleased to have access to "Page: [redacted]" and have the friends of "Profile: [redacted]" become followers. Unfortunately, since Facebook locked the "Profile: [redacted]" account, we cannot add an administrator to "Page: [redacted]."
In the past we asked Facebook to add https://www.facebook.com/[redacted] as an administrator to "Page: [redacted]." This is a possible resolution of the access issue. Hopefully there would be a route to migrate friends of "Profile: [redacted]" to the "Page: [redacted]"
An alternate is for Facebook to unlock "Profile: [redacted]" for a sufficient time to enable addition of administrators to "Page: [redacted]." We would ask for Facebook to provide a method to migrate friends of "Profile: [redacted]" to "Page: [redacted]"
[redacted] is a solutions provider; herein, we have attempted to resolve the issues in a constructive manner. [redacted] is a nonprofit, public interest, information source. Around the time that Facebook shut [redacted] down (June 2015), the [redacted] website was hacked and disabled. We believe there are individuals or entities wishing to suppress our first amendment, legal rights to free speech. Facebook should not be complicit in this injustice.
Sincerely,
[redacted]
Policy Director, [redacted]@[redacted].org

Hi, Thank you for your reply. Again, we appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I'm afraid that the Facebook response appears to be a form letter responce because in no way does it address the simple issue I would like resolved.Again — In accordance with Facebook guidelines I converted by personal profile to a business page so I can promote my commercial activity. I tried to change my Business Page name from my personal name,[redacted], to my registered business name — [redacted]This was denied without explanation.I have filed four appeals. All open, no responce. I have consulted every Help Document. I have asked the "community" twice for insight or assistance. No responce.SIMPLY — I would like Facebook to approve my page name change to my LEGALLY REGISTERED NAME:  [redacted]I am attaching the confirmation of my legal registration of this name. I await a timely reply.Thank you very much —
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; min-height: 14.0px}

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted]...

Thanks, [redacted]The Facebook Team

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to...

keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/02) */
Hi [redacted],
Thanks for writing in. We'd like to investigate your complaint further, but based on the information provided, we're unable to locate a Facebook profile that matches your description. Could you provide a link to the specific...

content that you encountered on the site? Once we have this information, we'll be able to look further into this issue.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2015/07/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will ask someone to help me find the link on my Facebook account. After this happened I closed my page down. Will try to accomplish this by next week.thank you
Final Consumer Response /* (3000, 12, 2015/07/08) */
[redacted]Document Attached[redacted]
Here are screenshots of the user that is posting vulgar messages. They appeared on my facebook feed.
Final Business Response /* (4000, 14, 2015/07/20) */
Hi,
Thanks again for your response. As stated previously, we understand your report to solely concern the username rather than the timeline as a whole.
Based on the information you provided, we do not see how this use of the username you reported would be infringing your rights. As a courtesy, we also reviewed this matter and determined that this use does not violate our Statement of Rights and Responsibilities.
If you continue to have concerns about this username, we recommend that you contact the user directly to address the issue.
Thanks for contacting Facebook,
[redacted]
Community Operations
Facebook

Complaint: [redacted]
I am rejecting this response because: I want to keep the complaint open until it is resolved. My email address is [redacted]. Thank you for looking into this.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Complaint:[redacted]I am rejecting this response because:
Patiently waiting for a beneficial response to complaint/inquiry.  Will continue to monitor email for any additional inquiry, per request.
 
Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password[redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: automation is nothing more than piss poor customer service. Our name is[redacted] on Drums.[redacted] on Guitar. [redacted] on Bass.[redacted] on Vocals[redacted] plays in[redacted] Why give customers the option to merge if you're just going to subjectively disapprove our business. [redacted] quit using FAKE BOOK so it truly doesn't[redacted] matter now. Thanks for nothing. You're all just a bunch of[redacted] robots with no hearts. You don't know what it's like to be at the bottom end of a corporate shoe. Your universal one size fits all application to every situation is the reason your stocks will continue to plummet. I think it's time[redacted] starts a new social platform, one where creative folks can be free and practice their art under the liberation of constitutional right. They aren't rights if somebody can take them away. Your lack of empathy will spiritually be returned in the form of BAD Karma. Sincerely,
[redacted]