Facebook

Initial Business Response /* (1000, 5, 2016/01/06) */
Hi [redacted],
Thank you for contacting us via the Revdex.com. We have opened a direct channel with you to further assist you with this issue. We ask that you use this channel as your primary communication with us for this matter.
Please let us...

know if you have any other questions.
Regards,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/17) */
Hi [redacted],
Thank you for writing in.
You can adjust your privacy settings from the Privacy page, which you can reach by selecting the "Privacy Settings" option from the Account drop-down menu at the top of any Facebook page. Then, click on...

the appropriate section to change your settings.
If you have any further questions, please visit our Help Center at the following address:
http://www.facebook.com/help.php
Thanks again for reaching out.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done this and for some reason strangers can still see my profile and who my friends are. I need someone to actually call me with something more to do.
Thank you
Final Business Response /* (4000, 9, 2015/07/21) */
Hi [redacted],
Thanks for your response to Facebook. Due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may cause.
You can learn more about common questions people have about Facebook's privacy settings in our Help Center or by reading our Data Policy:
Basic Privacy Settings and Tools
https://www.facebook.com/help/XXXXXXXXXXXXXXX/

General Privacy Information
https://www.facebook.com/help/privacy
How Sharing Works
https://www.facebook.com/about/sharing/
Data Policy
https://www.facebook.com/about/privacy/
Thank you again for getting in touch,
[redacted]
The Facebook Team

Hi,Thank you for contacting Facebook through the Revdex.com. It looks like your account has been temporarily blocked from using certain Facebook features. We use blocks to help keep Facebook a safe and welcoming community for everyone. Some reasons your account may have been blocked include:-Repeatedly commenting on posts in a short period of time-Rapidly adding people to a group-Tagging people who aren't your friends in real lifeTo learn more about blocks and why they happen, visit the Help Center:[redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: None of these options apply . Facebook blocked my account for no good reason . I have done nothing to warrant this action and it has happened more than once . I believe they are violating my first Amendment rights Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/01/16) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:
...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
The Facebook Team
Initial Consumer Rebuttal /* (2000, 7, 2015/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This issue is complete and they removed the content. This complaint, in all fairness, was issued bit before they completed their investigation and is premature. Facebook indeed did what they were suppose to do.
Final Consumer Response /* (3000, 11, 2015/02/04) */
[redacted] has made fake Facebook accounts about me.
Pangan attempted to use Facebook to blackmail me out of about $1,200.00. I ask that you remove his account located through URL https://www.facebook.com/[redacted]. Facebook has removed the fake accounts, but he is still able to access Facebook. This is leaving the community at risk. I have even attempted to contact Facebook through their means and they have not responded
Final Business Response /* (4000, 13, 2015/02/17) */
Hi,
Thanks for your email. We appreciate your concern. It looks like you might be trying to report an unauthorized use of your photo(s).
If you believe the timeline you reported is using your photo(s) without your permission, please visit the following Help Center page to learn how to report this to us:
https://www.facebook.com/help/?faq=XXXXX
If, however, you believe this timeline is impersonating you or someone you are authorized to represent, please respond to this email with:
An explanation of how the timeline you are reporting is impersonating you or the person you are authorized to represent
If you haven't already, please attach a copy of valid government-issued photo ID of the person being impersonated
If you have filed suit or there is legal documentation related to the timeline you are reporting, please attach a copy of it to your response
Any additional information you can provide about this issue
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because: you are charging me individual charges AND lumping them together, meaning you are double charging me! I have sent this information to Facebook so many times. I took ALL the charges from this bank since I opened it, and took snippets of my facebook reeipts. The difference is:
Bank Withdrawals:      2/23 to 6/1               $[redacted]
FB Receipts:               2/22 to 5/29             $[redacted]
 
That's a difference of:  $[redacted]
 
Customer service keeps telling me they lump debits from the bank. The problem is they're lumping them AND charging them individually! Where are the receipts for the difference of $[redacted]?  The reason I know this is because I've been complaining of this a long time so from 5/23 to 5/29, I PURPOSELY only purchased around $** dollars ... yet ... you charged my bank $[redacted] ... ALMOST DOUBLE! Either charge me lump sum or individually, but not both because it's creating a double billing! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:You have already sent them the link last week. They are askingfor the same thing again. I would like them to know I do not appreciate being blocked from my account 2 times for no reason. Their rating in my eyes is F. I will just delete my [redacted] account and won't bother them again since they clearly do not want to resolve this issue. Thank you for your assistance. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have tried to use this solution REPEATEDLY. The hackers (who are in [redacted]) deleted my email address off of the account so when I try to restore it I get an error saying that email address cannot be found. This response/resolution is a bunch of ** and it does actually feel like at this point Facebook does not care if people's account's get hacked because they will not help when there is literally no way to get your account and ALL YOUR MEMORIES back. Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you please provide he email you are trying to add? Can you please also give us information on the account that you are trying to add it too. Thanks,[redacted]The Facebook Team

Hi, Thanks for letting us know about this. While we can't help with this issue here, we want to make sure that your report gets into the right hands. To let us know about something that doesn't belong on Facebook, you can use the “Report” link near a post, profile, photo or comment.To learn more about how to report different things, please visit the Help Center: [redacted] Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2016/04/05) */
Hi [redacted]
Thanks for writing in. We'll be happy to take a look at what's happened here, and either get you back into your account or ensure that you have access to your photos.
We weren't able to locate an account associated with the...

contact information that you provided, and we'll need one in order to continue investigating. Could you send us either a link to your account, or the email address that you used to sign up or log into your account? Once we have this, we'll be happy to look further into your case.
Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Because I currently have access to my account and its because I contact them directly and stood by my position.

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2014/11/25) */
Hi [redacted],
Thank you for reaching out to Facebook. Unfortunately, we don't currently offer support for this type of request through this channel.
You can learn how to report an abusive page directly by visiting this page in the Facebook...

Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response due to the fact that Facebook itself disregards the reports I've made on her posts. So if facebook corporate cannot control it's users content, who does? Since I've made the complaint she has posted the video again, along with subsequent videos and posts advocating the same behavior as well as posting responses from other users claiming that her advice has helped them understand why they are being abused. I know the appropriate response would be to delete facebook so I don't have to see these things, but I am not filing this complaint on my behalf. I do not owe the world or society a shred of anything but I will not stand by a corporation to claims to not facilitate violence but on the flipside allows it's users to violate that claim and facebook does absolutely nothing about it. Furthermore, I am deeply disappointed in facebook for taking this approach. I believe when social media prides itself in the unity of people that it should also guard and protect the very basic moral values of civilization. No amount of violence or portrayal of violence should be supported and I feel that Facebook is in turn supporting violence against men and women by not addressing this issue. So with deep regrets, I'm sorry but the response is less than good enough and extremely disappointing.
Final Business Response /* (4000, 9, 2014/12/05) */
Hi [redacted],
Thank you for your response. We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If videos like this currently exist on the site, it is only because they have not yet been reported and removed.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team

Complaint: [redacted]
I am rejecting this response because:the link you gave does not work. Please call me to help with this issue, ###-###-####.I am able to get the app to work now for my personal page but can not get into my business page.  I can not login in from Safari or any other browser.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/01/23) */
Hi *,
We'd like to help, but need a little more information first. Please provide your phone number that is receiving these texts so we can investigate further.
Additionally, you can respond to texts from companies with "STOP" and you will...

no longer receive texts from them.

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent STOP to this and it comes back as undeliverable since their is no phone number linked to it. It's pretty pathetic this company continues to harass people who do not use this service.
Final Business Response /* (4000, 9, 2015/02/11) */
Hi *,
As stated previously, we'd like to help, but need a little more information first.
Please provide your phone number that is receiving these unwanted texts so we can investigate further.
Additionally, providing a screen shot of these texts may assist us in our investigation of this issue.
Thank you,
[redacted]
The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted]Thanks, The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
[redacted]
Thanks, 
The Facebook Team

I just want my Facebook account deleting. Somebody keeps trying to hack it and I don't use it anyway. I don't know my password or user name as I don't use it.

Initial Business Response /* (1000, 5, 2014/12/30) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like you're reporting an account that was hacked. In order to get immediate help and deactivate your account, please report the hacked account:...


https://www.facebook.com/help/hacked
This section of the Help Center will help you secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already reported the hacked account and was not able to get help due to I no longer have access to the Email address or phone number associated with it . you need to deactivate this account immediately . I'm a victim of domestic violence and this is life threatening . you are responsible for any harm that will happen to me as a result of not deleting this account
Final Business Response /* (4000, 9, 2015/01/07) */
Hi [redacted],
There is no record of receiving a Facebook report from you at this email address: [redacted]@yahoo.com.
In order to get immediate help and deactivate your account, please report the hacked account:
https://www.facebook.com/hacked
Even though you no longer have access to the Email address or phone number associated with your Facebook account, Facebook will be able to investigate your account once you report it through the above URL.
If you have submitted a report to Facebook regarding this matter from an email address other than [redacted]@yahoo.com, please let me know.
Thank you for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I no longer have a facebook account therefore I can't report the account . Like I said before I'm a victim of donestic violence and don't have a facebook any more .you need to delete my account asap . African american couple hacked it and they are using my photos as well as posting photos of themselves under my name . You will be liable for all emotional and physical damage that occur to me as a result of this