Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for responding back to me! And I will be glad to give you any further information you may need!Sincerely, [redacted]

Complaint: [redacted]
Unfortunately, I can't "see" anything since Facebook disabled my account. I...

can see some of my posts on Google. But trying to display them brings up nothing. It seems to me that the the fraudulent account is hidden. Or simply has privacy settings on. I could only see the account when I searched my own name. The name of the account was "[redacted]".  My real name, and the name of my account, was "[redacted]". Thank you for your time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/04/30) */
Hi,
Thank you for reporting this potential abuse on Facebook. We'll review the material and remove anything that doesn't follow the Facebook Statement of Rights and Responsibilities. If warranted, we'll also warn or disable the person...

responsible.
To learn more about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Please remember that you should also contact the authorities directly if you ever feel threatened by something you see on Facebook.
In the future, you can use the "Report" links (which you will find next to most things on Facebook) to report something to us. Learn more in the Help Center:
https://www.facebook.com/help/reportlinks
Please rest assured that these reports will be kept confidential.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 12, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are many complaints onli9ne about receiving statements exactly like the one they gave, however nothing is done after. I went through the report links plenty of times and nothing was resolved they just ignored it.
Final Business Response /* (4000, 14, 2015/05/19) */
Hi,
Thank you for your report. In order for us to look into the reported abuse, please respond to this email with all of the following information so that we may investigate the issue:
-Web address (URL) to the page containing the offensive content
-Exact name and networks of the person responsible
-Web address (URL) to their timeline or search listing
-Brief description of the abusive content's context and nature
-Location of the abusive content e.g. status update, About Me section, comments under photo
-Time and date at which the abusive action occurred
We also encourage you to review our Privacy and Security Help page (http://www.facebook.com/help.phpprivacy). There, you'll find answers to many common questions.
Thanks,
[redacted]
Community Operations
Facebook

Revdex.com:I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, providing that your team finds a way for Facebook users to choose to get their deleted messages back. Also, please work on removing phishing attempts and/or lowering the chances of us becoming part of this unfortunate event. 
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
It seems that they haven't read my complaint ... I told you in the post message that my problem isn't supported in you Facebook page help center. There's no topic on this problem. You may are not able to help me, but could you send me toward a person who can help me get my account back please.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I HAVE PAID THE GAME SITE "[redacted]' OVER $5000 IN LESS THAN 2 MONTHS, FOR SEVERAL DAYS THERE WERE ISSUES, THE GAMES WERE ONLY LOSING NO WINS AT ALL....PURE LOSS.  I DO NOT EXPECT TO "WIN" PLAYING THESE GAMES, THAT IS JUST LUCK........BUT I DO EXPECT DECENT PLAYING TIME. I WAS BUYING PACKAGES OF 500 MILLION COINS.....$200 EACH, THESE PACKAGES NORMALLY WILL GIVE A FEW DAYS OF PLAYING TIME, BUT THESE PACKAGES WERE ONLY LASTING A FEW HOURS......I WAS BIDDING LOW AMOUNTS.....PURE LOSS...MY SCORE NEVER INCREASED, ONLY DECREASED.........EACH PACKAGE GOING FASTER THAN THE ONE BEFORE.   $5000 IS AN INSANE AMOUNT OF MONEY FOR ON LINE GAMES........... I AM NOT REQUESTING A REFUND,,,,,,,,,,,,BUT I DO DESERVE SOME PLAYING TIME ON THIS SITE "[redacted]" FOR $5000. I HAVE PAID FACEBOOK GAMES OVER $20,000 IN TOTAL...........I SHOULD BE RECEIVING VIP TREATMENT BUT I CANT GET ANY HELP FROM "[redacted]".  PLEASE JUST SEND ME POINTS TO PLAY WITH...............$5000 WORTH. I THINK THIS SHOULD BE FAIR FOR ALL PARTIES INVOLVED.  FIVE THOUSAND DOLLARS PEOPLE, MONEY I STILL NEED TO EARN!!!!!!!!!!!!!!!!Sincerely[redacted]

Initial Business Response /* (1000, 10, 2015/05/08) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We've reviewed your report, and it looks like this is no longer an issue.
The account was temporarily locked by our systems after we detected suspicious login activity. ...

Before we could unlock your account, we needed to verify your identity.
Additionally, due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may have caused.
If this happens again, please reply to this email with details, and we'll do our best to help.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- Facebook is asking me about malware: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/11/30) */
Hi [redacted],
Thank you for sharing your issue. Here is a Help Center article that will help you control the audience for your posts: https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks!
[redacted],
Facebook
Initial Consumer Rebuttal /*...

(3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They explain how to change the audience on your wall posts but nothing on how to stop broadcasting usage data to people who have no business knowing your activity. It's highly intrusive and exposes my actions to people who don't need to know what I do online. I am NOT satisfied with their reply.
Final Business Response /* (4000, 9, 2015/12/07) */
Hi [redacted],
I am sorry to hear that you are unhappy with this feature, however there is nothing I can do to change it for you at this time.
Regards,
[redacted]
Facebook
Final Consumer Response /* (4200, 11, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until they stop advertising my comments/likes, I am not satisfied. It's absolutely ridiculous that my friends and family have to be told what I am doing on Facebook. It's like alerting everyone in my contact list when I make a call, when and what that call is about. I will stop using Facebook and will alert family, friends and businesses about [redacted]s response. There has to be a better way for Facebook to generate money. Exploiting these advertising prospects like this is rubbish! I feel exploited. [redacted], your response is rejected.

Hi [redacted]Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/24) */
Hi,
Thanks for your reply. Facebook is a community where people use their authentic identities, so you always know who you're connecting with. We want to help you resolve this issue, but we can't change your name to "Inviolable Blu" unless...

you submit identification that confirms this name. You can reply to the copy of this email sent directly from Facebook.
If you don't have a government-issued photo ID that shows this name, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.

Please save the file(s) as a JPEG and cover up any personal information we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Once you send us the necessary IDs, we'll be happy to change your name.
Additionally, it is important to note, we enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations. If accounts like this currently exist on the site, it is only because they have not yet been reported and removed.

Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2016/04/05) */
Hi [redacted],
I'm so sorry to hear about this experience. Unfortunately it appears that our automated checkpoints incorrectly flagged your account multiple times. I've unblocked you fully, and you should have access to your account now. Let me...

know if you have any other questions.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/10) */
Hi [redacted],
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If accounts like this currently exist on the site, it is only because they have not yet...

been reported and removed.
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because: It is unacceptable. Your link provided directs me to provide trusted contacts. The hacker changed them. There is no way for me to recover other than the trusted contacts that were changed by the hacker. There is no contact information to contact Facebook via email. Only the help center, which is not helping. You have provided this link last message yesterday. I explained why it is not helping, but you give link again. I need help. I need contact from a real person. Not a link to your help center.Sincerely,[redacted]

Hi,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi[redacted]Thank you for contacting Facebook through the Revdex.com. We’re sorry to hear you’re having trouble accessing your Facebook account, but we think it may be compromised. To keep your information safe, we've locked your account.Before we can unlock your account, we need you to complete a quick security check. Please enter your login information on Facebook[redacted] and follow the onscreen instructions.Thanks,[redacted]The Facebook Team

Hi [redacted],To learn more about why you are seeing these ads and control whether you see them again you can click on the "v" in the right hand corner of the ad and select "why am I seeing this?". There will be an explanation for why the ad was shown and a menu where you can select "hide all ads from this advertiser". There is also a link to your ad preferences where you can see the interest categories associated with you and remove any interests that are not relevant. In addition to updating your ad preferences, you can continue to give us feedback on specific ads as we take into account the ads you've hidden to try to show you better ads in future. Thanks,The Facebook Team

Hi[redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]Here is a link to my band page:[redacted]. If you need anything else, please feel free to let me know. Thank you very much for your time and consideration. Have a wonderful evening.
Sincerely,[redacted]