Facebook

Complaint: [redacted]I am rejecting this response because:
The link you sent was to help me access my FB page. I have tried this route before and there has been nothing I can do. This page was taken over by someone else completely and I want it deleted. I have been through all of the steps sending links etc. to prove this page at one time belonged to me and that the art on it is my intellectual property, which there should be a record of. It takes time to gather and send all of the urls and info and after having done all of that work once before I don't feel that I should have to do it again. If you would have deleted the page the first time I tried and sent all of the info we wouldn't be here right now. There is still an ongoing criminal investigation for stalking, harassment,abuse and rape for the person that took over this page. FB is making this situation harder on me and I'm having to relive some really painful things because if FB not removing this page over a year ago. If this page isn't removed I will be forced to take some kind of legal action against FB. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/08) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. Our records indicate that there is a deletion request pending for your account. No further action is required by you. However, please note that logging in to your account again...

will cancel a pending deletion request.
Keep in mind that once your account is permanently deleted, there is no way to undo this action. You will not be able to reactivate the account or retrieve any of the content or information you added to it. If you have any further questions, please visit our Help Center:
https://www.facebook.com/help/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I totally understand that deleting my account is an option. However, you do not explain how something like this can happen. I am 65 years old, I am very caution about my passwords [redacted] such. Yet someone is able to hack my account and take my picture and contacts and send out messaging to those in my contacts. You can at least explain how this happens and what you are doing to prevent it happening to others. I am not a computer genius to resolve an issue with your program, yet very difficult to contact you in a easy manner.
Thank you
I will totally delete my account with Facebook
[redacted]
Final Business Response /* (4000, 9, 2015/10/15) */
Hi [redacted],
Thanks for replying to Facebook through the Revdex.com.
We take the security of your account very seriously. Here are 6 things you should do to keep your information safe:
1. Pick a strong password
2. Secure your email account(s)
3. Log out when you use a shared computer
4. Run anti-virus software on your computer
5. Use our extra security features
6. Think before you click or download anything
You can see your account security rating and start making your account more secure here: https://www.facebook.com/update_security_info.php
To learn more about protecting your account, visit: https://www.facebook.com/help/security/tips
Thanks for reaching out to Facebook,
[redacted]
The Facebook Team

Hi [redacted],Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for your request to verify your account. We've reviewed this account and found that it's not currently eligible for verification.While the account may represent an authentic public figure or media organization, verification is also based on Facebook's standards for notability,...

which this account does not meet. We apologize for any inconvenience. Regards,The Facebook Team

Initial Business Response /* (1000, 5, 2015/03/11) */
Hi [redacted],
Thanks for bringing this to our attention.
Please note that you've been temporarily blocked from posting on Facebook for 7 days. This means you when you log in, you'll be able to view posts, but you won't be able to comment on...

them or create your own until the block is lifted.

To help prevent this type of block from happening again, please review and follow the Facebook Community Standards:
https://www.facebook.com/communitystandards
Keep in mind that people who repeatedly don't follow the Community Standards could permanently lose access to their Facebook account.
If you can't log into your account, please try resetting your password using the "Forgot your password?" or "Can't login?" link on the Facebook login screen to create a new password. Learn more in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The acct has been blocked since March 4, 2015 well over seven days. Additionally I've recieved three email notifications of someone logging in to my account unauthorized. On March 9, 2015 near [redacted] March 10, 2015 near Washington DC and March 12, 2015 near [redacted] I live in [redacted] I've had to change my password [redacted] times in the last few days. I have repeatedly tried to express to Facebook I am being harrassed and stalked on Facebook yet I'm being punished for it. My account has not been unblocked and the above response does not mention anything of blocking whoever it is that is falsely reporting me on Facebook. The recent unauthorized logins is an addition to the problem I'm having.

Complaint: [redacted]I am rejecting this response because:
I am unsure how the business would like to proceed with this. They directed me to a page which I have already addressed and which does not resolve the issue. They have also made the decision to not provide a support line or e-mail which can more directly solve the problem. It also cannot be solved by simply deleting one's account since the business retains old posts that you have made in their system. In effect, the business is refusing to assist in removing personal information which I do not want displayed on their website.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/12/11) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A...


Facebook representative will then be able to fully investigate your account. Thank you for contacting Facebook.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, to start with the link in your reply (tried in two browsers) goes nowhere.
Secondly, this complaint is not about getting my money back. It's about correcting a flaw and improving the small business advertiser experience.
And, may I say that as a user engaging with friends and family, I am completely happy...FB is brilliant! This is strictly about advertising.
As previously stated; could FB please correct the issue by allowing (in ad manager) advertisers the ability to select: Profiles that LIKE fewer than (drop down choice) XXX-XXX-XXXX- unlimited Pages.
Final Business Response /* (4000, 9, 2014/12/24) */
Hi [redacted],
Thank you for contacting Facebook. We really appreciate your feedback about your advertising experience. Feedback is very valuable to us and we will definitely factor in these experiences as we continue to update our systems.
If you have any other issues or questions, please let me know.
Thanks,
[redacted]
Payment Operations

Complaint: [redacted]
I'm waiting for your reply
[redacted]

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/19) */
Hi [redacted],
Thank you for submitting your complaint. I have forwarded this issue to the appropriate team who will review the decision.
Thanks!
[redacted],
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
Facebook is still looking into the matter. My account is still blocked.

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked:[redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

I have already tried this many times, yet they still have me blocked. Have them call me directly after 6pm eastern time. I will not submit anythi g else again since they are refusing to honor their own standards and remove nudity and by not allowing me to put up my profile which contained no nudity or anything else deemed to be vulgar. They also removed an ad I placed on market place stating it contained nudity. I was looking for parts for my truck. I guess the truck in the pic was naked. If they believe a 2004 chevy blazer is nudity, they need to complain to Chevrolet about making nude vehicles. This is so stupid.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile in question?Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/08) */
Hello [redacted],
Can you please provide a link to your page and to the specific comments that you are reporting? This will help us to further investigate the claim.
Once we have this information we will be better equipped to determine what...

actions we are able to make according to our policies.
Thank you for your help and patience.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is requesting additional information and therefore the complaint has not yet been resolved.
[redacted]
Here are the links you requested. If you would like to see the evidence proving that the listed reviews were not made by actual patients in our practice then I will need personal contact information, because I feel it is a violation of their privacy to post such documents to the internet.
https://www.facebook.com/pages/Smile-Station-Dental/XXXXXXXXXXXX?fref=ts
https://www.facebook.com/pages/Smile-Station-Dental/XXXXXXXXXXXX?sk=reviews
The reviews in question are the only 4 star and 1 star review listed.
Thank you for taking the time to investigate the claim. We anxiously await your response.
[redacted] A. [redacted] / R. [redacted], DDS

Initial Business Response /* (1000, 5, 2015/06/17) */
Hi,
[redacted] you have already opened up Revdex.com case
XXXXXXXX regarding this issue. We will take care of your inquiry in case XXXXXXXX.
[redacted]
Payment Support Specialist
Facebook

Complaint: [redacted]I am rejecting this response because:
This does not adress what I wrote in any capacity, nor did you accomodate my demands. Please take 3 minutes of your work time to read my original message.
Sincerely,[redacted]

Hi,
 If you can share what you wish to update your username to, I would be happy to help you update it.  
 Thanks,
[redacted]
Facebook Support

Complaint: [redacted]I am rejecting this response because: The response is laughable and has nothing to do with the complaint!Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Facebook account has been hacked: [redacted]Other:- I think someone was trying to scam me or a friend: [redacted]Thanks,[redacted]The Facebook Team