Facebook

Complaint: [redacted]I am rejecting this response because: You have instructed the [redacted] International Film Festival to covert a profile into a page.  The festival does not have a profile.  The profile in question belongs to Mr. [redacted].  He wishes to keep his profile.  Please review our previous emails.
Sincerely,[redacted]

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi,    We apologize for the delay in responding to your inquiry. We’d like to provide some resources that may help you resolve your issue more quickly. Please take a look at the list...

below and see if any of following links to our Help Center address your problem.    If you don’t find an answer to your question below, please respond and let us know and we will do our best to assist you. Please keep in mind, we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.    I can’t access my Facebook or Instagram account:  •    I forgot my Facebook password: https://[redacted] •    I forgot my Instagram password: https://[redacted] •    My Facebook account has been hacked: https://[redacted] •    My Instagram account has been hacked: https://[redacted] •    I am not receiving my security code: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    My email or phone number is attached to someone else’s account: https://[redacted]   I need help with my Facebook Page: •    I can’t access my Page: https:/[redacted] •    I need to merge two Pages: https://w[redacted] •    I need to change my Page name: https://[redacted] •    I need to change the username for my Page: https://[redacted] •    Someone posted an unfair review of my business: https://[redacted] •    I would like to claim an unowned Page that represents my business: https://[redacted]   I would like to report a fake account or other abuse on Facebook or Instagram: •    Report an impostor account on Facebook: https://[redacted] •    Report an impostor account on Instagram: https://[redacted] •    Report abuse on Instagram (ex bullying, harassment, spam): https://[redacted] •    Report other abuse on Facebook (ex bullying, harassment, spam): https://[redacted] Other:  •    I believe my content was removed in error: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    I’m having issues with my name on Facebook: https://[redacted] •    I think someone was trying to scam me or a friend: https://[redacted] •    I got a message saying I won the Facebook Lottery: https://[redacted] •    I need to report an unauthorized charge or request a refund: https://[redacted]   •    I’m blocked from using a feature (ex: sending messages, uploading photos): https://[redacted]   Thanks, The Facebook Team

Revdex.com:I have reviewed the response made by the business and here is my...

comment:
 
I don't have a direct URL to the account now since it is blocked, but it was registered under my name [redacted], with the notification email set to [redacted].  Originally it was registered to the email [redacted], but I had to change it since that email account was deactivated. I don't know if this helps, but below I'm copying a link from an email I received regarding a comment made by one of my friends on that account:
[redacted]
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. Please keep this open as they are still reviewing. Once we get a final answer then we can close this case. Thank you so much!Sincerely, [redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Report other abuse on Facebook (ex bullying, harassment, spam):[redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I see the review was removed however the rating still shows 4.7 when all of our other reviews at 5 star reviews. This too needs to be corrected please.Sincerely,[redacted]

Hi [redacted],
Unfortunately, we don't have the ability to restore messages that have been permanently deleted. We're sorry for the inconvenience. If you have any other questions, please visit the Help Center:[redacted]
Thanks,
The Facebook Team

Hi, Thanks for your response. We're sorry to hear that you're still having trouble getting into your account. Please click the “didn't receive code” link and follow the onscreen instructions to complete a report.Keep in mind that we won't be able to respond to any additional questions...

here.Thanks,The Facebook Team

If FB didn't feel that action was possible to take as it pertained to this issue....then why did [redacted] request that I send the URL and offer to assist me initially. I sent over the URL to both profiles...because as I expressed during my initial email, I have gone thru all proper channels including the Helpdesk and was offered a generic and automated response that they appreciated my feedback but nothing could be done. If technical issues cant be addressed or the fact that this is a service that FB claimed to offer its members, yet it appears that this option isnt offered to all members...but to a select few. I have requested that facebook would please in good faith repair this issue because it has affected my business and marketing and promotions have been done to promote this interview with a celebrity. Im sending the URL again, that [redacted] initially requested. [redacted]
Please go thru the previous correspondance to see the initial messages from [redacted]. I would appreciate if FB would honor what was initially mentioned.
 
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. And thank you for your time.
Sincerely,
[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile you keep getting locked out of, or the email that is attached to the account?Thanks,
[redacted]The Facebook Team

helloI have tried what they have said. It does nothing we continue to get the same response with no help.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/03/17) */
Hi [redacted],
It looks like your timeline doesn't represent you as an individual person. As a result, we've determined that your timeline should be converted to a Facebook Page. Facebook Timelines are intended for individual use and to represent...

real people using their authentic names.
Don't worry, we'll help you convert your timeline into a Page the next time you log in. During this process, your profile picture, friends and public photos will be moved to your new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns.
For more information about this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attempted to login to the new "Facebook Page" several times since the forced 'conversion', without success. When I try to access the new page, it will not allow me to login - it just sits there. As of 8AM on Mar 18, 2015, the page is completely unuseable, and I can't update it with new profile pictures. I am able to post comments to the page (as can anyone), but am unable to make any changes to profiles, privacy, etc. There has been NO explanation as to how to re-load all the information that I saved. Have I lost 5-6 years of history ??

Hi [redacted],Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,**The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to change my Page name: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

Hi,We appreciate your email. Unfortunately, we cannot take any action on or release any information regarding a user's account until we receive correspondence from the account owner. Sorry for any inconvenience this security policy may cause. If you would like us to look into this issue, please tell...

this person to view Facebook's Help Center: [redacted] They can take the appropriate steps from here to receive additional support. We also apologize for the delay if the user in question has already contacted us. Please note that all inquiries are placed in a queue and responded to accordingly. Writing in multiple times on behalf of this user will not result in a faster response.Thanks,**The Facebook Team