Facebook

Complaint: [redacted]I am rejecting this response because: The solution and the steps that facebook provided were the exact same steps that I had taken before contacting you all, and I previously explained to them what the issue was. My account was hacked by some guy with this current username: [redacted]".  After he hacked my account, my username, password, email address, profile picture, name and telephone number were changed, so it doesn't work when I follow the steps provided by facebook because facebook no longer recognizes my email address, username, or phone number. All of my other information on the account is still the same, for instance: it claims this hacker is married to my wife, went to my high school, college and pharmacy school. He has access to all of my pictures and can tell who my family members and friends are, ect., which is very worrisome. I can provide you whatever information you need to prove that this is my account, not his. My name is[redacted], the email I used before it was changed was[redacted], however, this account is now closed so it's better to reach me at[redacted]. My phone number is[redacted], my birthday is[redacted] My wife and several of my friends have reported the account. Please help me get my account back and resolve this issue, thanks for your time and efforts on my behalf.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: nothing is being done
Sincerely,
[redacted]

Hi [redacted]
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I forgot my Instagram password:[redacted]- My Facebook account has been hacked: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]
Thanks,
[redacted]
Facebook Team

Complaint: [redacted]I am rejecting this response because: that is not close to the issue I am having. Everytime I log in it says that my ID is in review and my email with be contacted when it's done. It's been several months and my ID has already been verified. This message should not be appearing and I should have had access into my account a long time ago! This is very unfair treatment and I haven't had contact with friends in months.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me for the time being.  While the response does not alleviate the issue at hand, it does indicate that steps are being made towards its resolution. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/07/08) */
Hi,
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.
...


Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thanks for your patience as we investigated this case. We reviewed your complaint and determined that unfortunately, you are ineligible to use Facebook ads due to our advertising policies.Please review this information about our advertising policies if you have further questions:[redacted]This decision is final, and we apologize for any inconvenience.Best,
[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I have already tried all of these suggestions.  It will not even give me a security question prompt.  If you would call me I bet we could get this figured out, ###-###-####. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The issue is that Facebookwithout my permission made my birthday public, so my e mail box was flooded with Happy Birthday wishes , many from people I barely know or have not seen since high school. It used to be you could control your privacy through settings on FB, evidently not now. Also they force you to enter your birthday when you join. You are unable to complete a FB account without entering a birthday. What right does a corporation have to assume you want your birthday announced to the FB world. It's an outrageous invasion of my privacy. I've already tried FB HELP. No help is available. That's the whole reason I went to the [redacted]. I read about that approach. FB has completely ignored my issue. All they have to do is never publicly announce my birthday, as used to be possible through settings. I double checked my settings. I had chosen "ONLY YOU" to the option asking who can see your birthday. They have so many followers they refuse to give individual attention. They need to hire more customer service people so there can be quick resolutions of something like this, which should be absurdly easy. Instead they just ignore you. I would like my birth date removed from their records if possible also. This was ZERO response, an evasion pure and simple. Sincerely,[redacted]

Hi [redacted] It looks like you have more than one account on Facebook. A Facebook profile is meant to represent a single person, and having more than one profile doesn't follow our Community Standards. We also require that each profile shows the account owner's first and last name. This way, everyone always knows who they're connecting with.
To help us understand which account you want to keep, please also reply with the following information:  - The URL of the account- A description of your profile picture - An estimate of when the account was created- The email associated with the account
If you don't have multiple accounts and think we made a mistake, please let us know by replying to this message with something from our ID list.  If you think your account was hacked, we can help you secure it: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community [redacted]Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because: it does not help me at all I feel like infact we moved backwards im not the reason im locked out of my account you are [facebook] as I said before and in my original complaint You locked me out of my account asked me to provide id proof of my identity which I did and have yet to unlock my account this is becoming more amd more frustrating..... I believe my direct link was something like[redacted] idk I was asked in the last reply to provide it I explained its been so long now im not sure what it is exactly and provided the email and phone number attached to the account which I will provide again because there has to be a way for you to locate my account beyond just the direct link which is why I provided associated email and phone number I feel like this isnt being taken seriously by your team shown by your last reply its like you have no idea what the situation even is if you're telling my to "reset my password and try the fb help" which is also not helpful at all.... So ill state Again  i just want either my account returned to me or all of my photos and associated account to be released to me I DO NOT need help recovering a password etc. YOU (facebook) are the ones keeping me locked out of my account not my lack of password etc.Sincerely,[redacted] Joseph Scharett

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi [redacted],
We are sorry to hear that you're concerned about your safety on our site. Facebook is about sharing, and our privacy controls give you the power to decide what and how much you share.
You can adjust your Privacy Settings so no...

one except your friends on Facebook can see certain information listed on your timeline. Start by visiting the Privacy Settings page, which you can access from the Account drop-down menu at the top of every Facebook page.
Control basic information your friends will use to find you from the Connecting on Facebook section.
Control who can see what you share by selecting one of the four global privacy setting groupings (Everyone, Recommended, Friends of friends or Friends only) in the "Sharing on Facebook" section. If you'd like to further customize these settings, click on the Customize settings link towards the bottom of that section.
Control how your information is shared externally from the "Applications and Websites" section.
Block specific people or applications from interacting with you on Facebook from the "Block Lists" section.
We recommend that you consider blocking the user involved in the report. People you block won't be able to find you in searches, view your timeline, or contact you with pokes, Wall posts, or personal messages. You can block people by adding their names to your block list at the bottom of the Privacy page, or by checking "Block this person" when you report them. These people will not be notified when you block them, and any existing ties you have with them will be removed.

For more information on editing your Privacy Settings, please visit the following link to Facebook's Help Center:

http://www.facebook.com/help.php?page=419
Please remember that you should also contact the authorities if you ever feel threatened by something you see on the site.
Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We have reached out to you through your original correspondence with us to resolve this issue.
This issue should now be resolved. We apologize for any inconvenience this...

may have caused.
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: The solution suggested directs me to log into my account.  My complaint is based on the fact that I cannot log into my account.Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report an impostor account on Instagram: [redacted]- Report abuse on Instagram (ex bullying, harassment, spam): [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/08) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also...

recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So long as we don't do this again in December of next year. This is twice they have agreed and twice I have had deal with sending in verification. So they need to fix the software so it knows I have already verified who I am.

Hi,Thank you for reaching out to...

Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]
Thanks, 
The Facebook Team

Hi,
We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com.
For further assistance please visit the Help Center to find the best way to report this kind of issue*...

[redacted]
Thanks,
The Facebook Team