Facebook

ATTN: Facebook,
We have attempted to contact FACEBOOK through the normal requirements BUT ONLY RECEIVE FORMATTED REPLIES WITH NO SOLUTIONS. IE: "Thank you for taking the time to report something that you feel may violate our Community Standards. Reports like yours are an important part of making Facebook a safe and welcoming environment. We reviewed the profile you reported and found it doesn't violate our Community Standards".  Uh, Facebook.. [redacted] and [redacted] aren’t real people. Facebook even states in their own policy that “real names must be used”
What names are allowed on Facebook?Facebook is a community where everyone uses the name they go by in everyday life. This makes it so that you always know who you're connecting with and helps keep our community safe.
Your name can't include:Symbols, numbers, unusual capitalization, repeating characters or punctuation
Characters from multiple languages
Titles of any kind (ex: professional, religious)
Words or phrases in place of a name
Offensive or suggestive words of any kind
If your name follows our standards and you're still having trouble changing it, find out why.
Other things to keep in mind:The name on your profile should be the name that your friends call you in everyday life. This name should also appear on an ID or document from our ID list.
Nicknames can be used as a first or middle name if they're a variation of your authentic name (like Bob instead of Robert).
You can also list another name on your account (ex: maiden name, nickname, professional name).
Profiles are for individual use only. You can create a Page for a business, organization or idea.
Pretending to be anything or anyone isn't allowed.
THIS INFORMATION CAN BE FOUND AT FACEBOOK POLICY:[redacted]Facebook's needs to investigate its employees, under TOS it requires "REAL NAMES". These are current FAKE user names that post spam,[redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/18) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We'll be happy to assist you, but first we'll need some additional information about your account. Please provide as much of the following info as possible:
- Your full name...

as it appears on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,The Facebook Team

Hi,We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities. Your account will not be reactivated per our policies. To learn more about this, we recommend reviewing our Community Standards: https://[redacted]/communitystandardsThanks,[redacted]The Facebook Team

Hi,Thanks for reaching out to us, but unfortunately we can't confirm you're the owner of this account. Please reply to the email sent directly from Facebook and include a scan or photo of your government-issued identification that has your name and photo or name and date of birth.If you're unable to...

provide your government-issued ID, please visit the Help Center to learn about the other types of ID we accept:[redacted]Keep in mind that the information on the ID you provide must match the information on the account. Please cover up any personal information we don't need to confirm your identity (ex: address, Social Security number) and save the image(s) as a JPEG. We hope to hear from you so we can help.Thanks,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi [redacted],
We recently suspended your account because a photo you posted didn't follow the Facebook Terms. After reviewing your appeal, we've reactivated your account.
To keep your account in good standing, please make sure any photos you...

post follow the Facebook Community Standards:

https://www.facebook.com/communitystandards/
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not aware of any photos that violated the policy. Provide proof and I'll accept your excuse.
Final Business Response /* (4000, 9, 2015/04/16) */
Hi,
Your account has been disabled for not following the Facebook Community Standards, and we won't be able to reactivate it. We disable accounts that solicit others or feature content that is sexually suggestive/contains nudity.
We require everyone to follow the Community Standards. Learn more about the Community Standards:

https://www.facebook.com/communitystandards/?ref=cr
View updates from your support dashboard: https://fb.me/23sZSd6SLZaE2fQ
Thanks,
Flynn
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not aware of any photos that violated the policy. Provide proof and I'll accept your excuse.

Complaint: [redacted]
I am rejecting this response because:The response is in error and is total rubbish.Re. Hi, The links included in your report are for Pages, not for Profiles. Pages and Profiles are held to different standards regarding authenticity and impersonation. If you still feel that the content on the Pages violates our policies, you may report them."Then I am reporting both the pages and profile to you now.  I cannot see anywhere to report a profile as a separate thing. So I am reporting them both now. Surely with all the thousands of staff Facebook have it would not be unreasonable to expect one of them to be able to connect the hundreds of complaints received to the right section whether it be pages or profiles?   The well known self confessed hacker and spammer [redacted] who is impersonating others and hosting fake profiles AND pages as well as having multiple accounts to defame  is in direct violation of Facebooks rules and requirements.Why is Facebook supporting this scammer who is violating many of Facebooks rules?  Is it beyond the ability of the thousands of Facebook employers to do a proper check and then to remove this low life scammer from Facebook?Facebook has an accreditation agreement with Revdex.com and in that agreement is a requirement to act on complaints in " Good Faith" Refusing to properly check out this scammer who is impersonating others to defame them is NOT acting in good faith neither is saying I have to report it to an automated system. Over 400 complaints have been sent in by different people yet Facebook seem unable or unwilling to act in good faith and remove these libelous comments.All over the internet are complaints of Facebook not acting in good Faith and being in violation of their accreditation agreement with Revdex.com. I therefor am asking that it be revoked.Here are some comments about Facebook  after they were fined 110m euros (£95m) "In early May, the [redacted] strongly criticised Facebook and other social media companies as being "shamefully far" from tackling the spread of hate speech and other illegal and dangerous content.""[redacted] said the report into how Facebook worked was "alarming to say the least"."It needs to do more than hire an extra 3,000 moderators," said a statement from the organisation."Facebook, and other social media companies, need to be independently regulated and fined when they fail to keep children safe.""Facebook has been fined 110m euros (£95m) by the EU for providing "incorrect or misleading" information during its purchase of messaging service [redacted] in 2014.""Facebook moderators interviewed by the newspaper said the policies Facebook used to judge content were "inconsistent" and "peculiar".The decision-making process for judging whether content about sexual topics should stay or go were among the most "confusing", they said." Clearly the Facebook moderators are confused and are unable to do their job in a fair and consistent manner. Their refusal to remove accounts that have been reported so many times and are clearly in violation of their own rules. Prove quite clearly that they are unable or unwilling to abide by their accreditation agreement and so I officially ask that it be revoked.
Sincerely,
[redacted]

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/10) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like you're blocked from using certain Facebook features, but you should still be able to log in to Facebook. We have limits in place to prevent behavior that other people on...

Facebook may find disruptive or abusive. Please be patient while you wait for this block to be lifted.
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Additionally, thanks for telling us that you feel like you're seeing too many ads in your News Feed. Feedback like that helps us understand what we can do to make using News Feed a better experience for everyone.
You can hide stories and ads you don't want to see in your News Feed by following these directions in our Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is basically the same automated response I've gotten from Facebook when I first brought this to their attention. They have yet to officially inform me of why any blockage was placed and are making no effort to remove the block or to work with me on a resolution. This response is basically no response at all.
Final Business Response /* (4000, 9, 2014/12/24) */
Hi [redacted],
Thank you for your response. This issue should now be resolved. We apologize for any inconvenience this may have caused.
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The resolution I asked for was not delivered in the time frame I asked for. My functionality is still impaired; I have received no apology, no explanation or justification, and no guarantee that the harassment I have been suffering will cease. All the business did was to stall until the time they claimed my blockage would be removed and then said "it's been taken care of."

Complaint: [redacted]
I am rejecting this response because: they want my URL to facebook it is @[redacted]
Sincerely,
[redacted]

Hi [redacted], We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. As previously mentioned, we have determined that your content was correctly removed. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] There is also no profile that is connected to [redacted]. Can you provide more details on the account you believe was associated with that email.  Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

There is no link to send. When we login into our business page ([redacted]), we can't...

see posts or post ourselves. We solved this by adding Admins to the page, now everything works fine (if you are logged in as the Admin), but if you try to login as the page - everything is broken again.Sincerely, [redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Other:- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center...

articles below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]
Thank you for your response. There are no accounts associated with the emails you provided. If you provide us with the email address or URL of the account we can investigate further.
Thanks,
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
 
url is [redacted]

Complaint: [redacted]
I am rejecting this response because: I did provide my ID twice, but it's not the ID that you have in your books, since the owner of the business has changed since then and that I can provide legal papers for it that you keep on rejecting since you are only waiting for a precise ID. For the record, I lareday the same explanation more than three times for this complaint... Can a real person with knowledge on how to proceed contact me back as suggested by you in your previous anser? It would really help not to be answered by robots or with formatted answers that I already received several times and that don't solve the problem or even help us progress in any way. Thanks.
Sincerely,
[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the Page?Thanks,[redacted]The Facebook Team