Facebook

Complaint: [redacted]I am rejecting this response because:
It appears that Facebook is continuing to respond without responding to the real issue. So, no, this is still an issue. Facebook has continued to operate under non transparent and unclear terms of service. Facebook has locked me out of a webpage presence that I spent days building. So, this is not resolved and I ask that the Revdex.com revoke or subtract from Facebook's accreditation due to their lack of honesty in their business and their failure to respond to paying customers, while also bluntly ignoring me.
Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi,
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
nothing has changed I just logged in again and it's still blocked where I can only add an adm but when I try it won't allow me to add an adm or anything. I want this [redacted] profile deleted permanently!
Final Business Response /* (4000, 9, 2015/09/18) */
Hi,
Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
It appears you have opted to delete your account.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just googled [redacted] and the Picture and profile are still there. I haven't been able to opt anything on this account because I am not an administrator on it nor will it allow me to set an administrator. Why cannot you all just delete this page? I have requested repeatedly.

Initial Business Response /* (1000, 5, 2015/05/19) */
Hi,
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the page and profile in question?[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Facebook is asking me to submit ID: [redacted]Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because: Facebook never helps me resolve this issue. I'm still waiting for them to check my three forms of ID that I gave them. Last time I gave them my ID they shut me off the same day I got my account reopened after talking to the Revdex.com. They still had had not fixed my groups I had created since they removed all my admins including me. My Facebook account is under this email [redacted] My wife even complained to Facebook letting them know who hacked my group and no one even put her back in as admin. The group name is [redacted] and the URL for the group is [redacted] The guy who hacked it was[redacted] and we reported it to Facebook and no one could block him. The whole group reported him and tried to block him but Facebook wouldn't allow us to block him. My wife [redacted] got a 7 day ban for asking him to leave the group when Facebook just ignored our requests to help with our situation. Right now that group has the same person using a fake account under [redacted] which my wife reported yesterday and Facebook still hasn't given my account back when I showed my ID at least ten times. Normally they send you an email saying that they need more information. I've sent them my Drivers license, social security card and also my Birth certificate. They could have easily helped me get my account but after seeing the large [redacted] group go down the same way it's obvious Facebook is messing with conservatives. That group had over 500,000 members. There's an article that came out that [redacted] is bragging that he took down the largest[redacted] group. Many conservatives are now wanting to leave or sue Facebook with a class action lawsuit. I'm going to show you an attachement of what Facebook is doing lately. They do this to my wife every hour to prevent her adding people to groups that are conservative. The other one shows how they treat people who defend Israel. They allow people to report our conservative articles as nudity and they put us in Facebook jail but do nothing to the ones that report us falsely. One attachment is the guy who was allowed to take my [redacted] group that was upsetting people shows we all tried to block him but Facebook didn't allow us to for some reason. I've shared with Facebook that I was the the creator of that group and no one has given my account back under[redacted] email address [redacted] or also my groups back that I created. This is why I'm rejecting this because I'm not confident that Facebook will fix this. Others are dealing with the same issues as me. I guess it would take a class action lawsuit to get things resolved. Facebook is stopping free speech and several conservatives are being affected like me like [redacted], so they will be on their own suing Facebook
Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/01/28) */
Hi [redacted],
Thank you for reaching out to Facebook. Due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may cause. Please respond to this email with any...

questions you have and we will attempt to assist you.
We've locked your account because it looks like it might have been hacked. Before we can unlock your account, we need to verify your identity.

The fastest way to do this is by completing the account recovery process. To do this, try logging into your account from a computer or mobile phone that you've used to log into Facebook in the past. Start with the computer or phone you normally use to access Facebook, and then try any other devices you've used.
If you can't complete the account recovery process on your own, please submit a picture of your ID directly to Facebook, not through the Revdex.com. If you cannot use a scanner, you can also upload an ID by taking a picture of it with a camera or mobile phone.

The ID you attach:
- Must be government-issued (ex: passport, driver's license)
- Must be in color
- Must clearly show your full name, date of birth and photo
If you don't have a government-issued photo ID, please submit pictures of at least 2 documents that are from a formal organization (ex: business, school) and combined show your full name, birthday and picture.

Documents we accept:
- School or work ID
- Library card
- Utility bill
- Credit card (with the number covered)
- Birth certificate
If possible, save this file as a JPEG and cover up any personal information that we don't need to verify your identity (ex: address, license number). We also recommend sending your attachments over a secure connection. Learn more about submitting your ID:

https://www.facebook.com/help/?page=XXXXXXXXXXXXXXX/?ref=CR
Please note that we won't be able to process your request unless you send the appropriate identification.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because:  And what happens when it becomes unpublished? How long will that take?  It has already been inactive for a year! Yet it still dominates my news feed!Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/09/18) */
Hi,
Thanks for your reply. We're unable to give you access to this account or continue with your request because you either:
- Haven't sent a form of ID that we can use to confirm your identity
- Sent us documentation that doesn't match...

the name, photo or date of birth listed on this Facebook account
Please reply to this email and attach a copy of an accepted form of ID. Be sure to cover up any personal information we don't need to confirm your identity (ex: credit card number, Social Security number).

Please visit the Help Center to view the types of ID we accept:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Once we can confirm your identity, we can help with this request.

Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],
Thank you for your response. To help regain access to your account, please log in & follow any on screen steps that you are prompted with. If you are unable to log in to this account, please send a screenshot of the error message of what appears when you attempt to log in. 
Thanks,
[redacted]The Facebook Team

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile that is having the problem and the page that you can't see?Thanks,
[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: the business has asked for more...

information. Please forward the following information to the business. Hi [redacted],I'm not sure I understand what you need with the URL. I'm happy to forward the link to my business page, but since I can't add my town as a location it doesn't provide information to you. What I'm needing is for the town of [redacted] (it's in Canada) to be added as a city. This will allow my customers to check in and find me on the map via my business page. I can't find how to do this on my own. All support I have received tells me to use a nearby city, but this doesn't show my customers where I'm located. What URL exactly are you needing?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Account issues was resolved. 
Sincerely,
[redacted]

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team

I went thoroughly with a technician that is very knowledgeable about Facebook. He did not find anything on my account that I might have liked or subscribed to nor any links that might prompt these ads being sent to me. Still they come. Ads from drug abuse treatment centers and other ads where people discuss their drug use. Facebook holds complete ownership of the problem.Sent from my T-Mobile 4G Android device

Hi[redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the locked account you reference?Thanks,[redacted]The Facebook Team

Hi [redacted], Thanks for your report. We are restoring your page as this was removed in error. Please note, that our policies with regards to the sale of firearms changed recently. The purchase, sale or trade of firearms, ammunition and explosives between two private individuals isn't allowed on...

Facebook. For more information, please see this Help Center link, [redacted]Thanks,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you. We were able to look into your correspondence with London. As London mentioned, we are unable to refund this charge.
I apologize for any confusion you experienced when making...

your purchase. Facebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular case.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook