Facebook

Complaint: [redacted]I am rejecting this response because: I've uploaded three forms of ID several times and Facebook just ignores it. I believe they're doing this since I'm the creator of the groups they don't want open which are[redacted] since they removed all the admin in those groups. Others are having issues with Facebook treating conservatives this way. They opened my account for one day last time I complained with you guys and did the security checks again soon after and have ignored it for over a month now. The attachement will show what they're doing by blocking admins from adding people to conservative groups. My wife's account also got closed which is[redacted]. They were blocking her from adding people to that group every hour. When they removed all my admins including me of my [redacted] group no one could block that guy[redacted] since he was a Facebook worker that added himself into my group. Since I had no admins or myself in the group we could not remove him. He was not a [redacted] supporter who was posting hate speech about[redacted] and we asked Facebook to help the group or people block him which they refused to help. Instead they gave my wife [redacted] a 7 day ban for asking him to leave the group. That attachment shows what happened each time we tried to block him. The other ones shows how my wife got a 7 day ban for just asking him to leave since he was upsetting the whole group by posting hate speech. This is what Facebook is doing to conservatives. They even mark conservative posts as spam to remove them. I believe they don't want to give me my account for this reason. It's discrimination towards conservatives what they're doing. They're removing free speech.  Please do something about this. Facebook will just ignore my request to get my account back. I've submitted my social security card, birth certificate and ID more than 6 times and they've still not opened my account up and gave me no reason why. We've asked them to stop removing all my admins too but they keep doing it to more than one group of mine.Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted]
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because: I could find all that information myself online. All they're doing is giving me other avenues to get in contact with them after they  discriminate against me again in the future. I don't want that. I want them to take the time and actually read people's messages before kicking somebody off of Facebook and off of their account. I want security and peace of mind when I'm on Facebook. I shouldn't have to go on Facebook and feel that everything I'm saying is now going to possibly getting kicked off. And I want them to publicly announce in one way shape or form their biased and discriminatory actions and not just apologize to me but to apologize to the entire world that's not of Caucasian descent.[redacted]

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted],
Thank you for reaching out. Unfortunately, we are unable to process reports against other people on Facebook via this support channel because we can't gather the required information. For more information on how to report your issue...

or concerns, please refer to the Facebook Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/
If you don't have a Facebook account and you need to report abuse or harassment on Facebook, please fill out this form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reached out to your automatic response system. Your form online does not allow someone to fill in a reason why. With that being said, my responses and my families responses get rejected. You have a criminal online who abused my children and he has set up fake facebook pages for them as well as a page about them and our family. He is harassing out family. He has no parental rights to my children. He has a warrant out for his arrest for two felony counts of child abuse. Yet, facebook refuses to respond to harassment against children and our family.
Final Consumer Response /* (4200, 11, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I require an email address to forward court documents to Facebook. I have orders to prove that Mr. Slotter is not the parent to the page he has posted. He also has posted illegally obtained phone recordings which violates wire taping laws. Please do not respond with the same canned message about filing a complaint with facebook. I have done that's however your form does not allow any message about the complaint.
Final Business Response /* (4000, 14, 2014/10/15) */
Hi [redacted],
Thanks for your message. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us, including instructions on how to direct law enforcement to get in touch with Facebook:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
We apologize for the inconvenience.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you are trying to access?Thanks,
[redacted]The Facebook Team

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you...

know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends:[redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Report an impostor account on Facebook: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]Hi,You might be interested in the following two links in my original message:Case #[redacted], [redacted] , opened October 2015. Case #[redacted], [redacted] , opened June 2016.Neither have received a response, nor my original appeal which was deleted, filed Feb 2015. I can assure you this issue has been reported multiple times over the past 1.5 years (with the help of your Help Centre, of course.) [redacted]

Complaint: [redacted]I am rejecting this response because I cannot deactivate my account if I cannot log in. It is eternally in review even though I have never submitted ID.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted],
Thanks for your message. We're sorry to hear you're having trouble logging into Facebook. You'll find more information on how to resolve the most common login issues below:
1. Try resetting your password. To request a new...

password, visit:
https://www.facebook.com/recover/initiate
You can also use the "Forgot your password?" link located near the "Login" button on the Facebook home page.
2. Unsure of your username or login email? Visit the Help Center for tips to help you find your account:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
3. Don't have access to your login email address? Don't worry. You still have options for recovering your account.
If you don't have access to your login email address, you may be prompted to answer a security question or be asked to recover your account through your friends. (Please keep in mind that not all Facebook accounts will meet the requirements to be eligible for these options.)
Still having trouble logging in? Unfortunately, we can't offer personalized email support for login issues, but you can find more information in the Help Center:
- Login and password frequently asked questions: http://www.facebook.com/help/login
- Security questions: http://www.facebook.com/help/XXXXXXXXXXXXXXX
- Recovering your account through friends: http://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] you did not read the problem. I stated I can log in, but the problem is that every so often your program/website says that my email is invalid. If you provide me with you email I can attach a screen shoot of what it is saying, or are you and as conceited as I believe you are by not reading the issue that is going on. I do request you give a real answer and not something that gives the impression that it is a automatically generated response or say that you can't do anything.
Final Consumer Response /* (4200, 12, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this as I want an explanation from Jim or the rest of his cohorts that work for Mr. Zuckerburg at Facebook as to what caused the problem in the first place- if it happened once it can happen again so can they guarantee that it won't happen again? Furthermore I am considering this a a legal agreement between me Mr. [redacted] and Facebook that if it happens again if I put in a new email I am wanting a substantial sum of money as a means to show they are sorry for any mental anguish caused by a direct result of them abdicating their duty in maintaining proper function of their website. In addition if it happens again after the aforementioned solution by Facebook they will have to change their stance and state they do not actually take things serious as they have no effective means of communication when there is no effective means to communicate with the users when there are other social media websites that offer support means for communication. This is a FYI Jim and the rest of Facebook I have an account on another social media site and you can actually get customer support from them so are you willing to step up to the plate?
Final Business Response /* (4000, 15, 2014/10/14) */
Hi [redacted],
Thanks for your reply and the feedback you have provided. After reviewing this case, it appears that you received notifications about an invalid email address because several attempts to send you an email at the email address listed on your account were unsuccessful. This was likely due to an incorrectly entered email address on your account or issues encountered with your email service provider.
Unfortunately, we are unable to control either of the above scenarios, and are therefore unable to guarantee that such an issue will not occur again in the future.
Thanks,
[redacted]
The Facebook Team

Hi,    We apologize for the delay in responding to your inquiry. We’d like to provide some resources that may help you resolve your issue more quickly. Please take a look at the list below and see if any of following links to our...

Help Center address your problem.    If you don’t find an answer to your question below, please respond and let us know and we will do our best to assist you. Please keep in mind, we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.    I can’t access my Facebook or Instagram account:  •    I forgot my Facebook password: https://[redacted] •    I forgot my Instagram password: https://[redacted] •    My Facebook account has been hacked: https://[redacted] •    My Instagram account has been hacked: https://[redacted] •    I am not receiving my security code: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    My email or phone number is attached to someone else’s account: https://[redacted]   I need help with my Facebook Page: •    I can’t access my Page: https://[redacted] •    I need to merge two Pages: https://[redacted] •    I need to change my Page name: https://[redacted] •    I need to change the username for my Page: https://[redacted] •    Someone posted an unfair review of my business: https://[redacted] •    I would like to claim an unowned Page that represents my business: https://[redacted]   I would like to report a fake account or other abuse on Facebook or Instagram: •    Report an impostor account on Facebook: https://[redacted] •    Report an impostor account on Instagram: https://[redacted] •    Report abuse on Instagram (ex bullying, harassment, spam): https://[redacted] •    Report other abuse on Facebook (ex bullying, harassment, spam): https://[redacted] Other:  •    I believe my content was removed in error: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    I’m having issues with my name on Facebook: https://[redacted] •    I think someone was trying to scam me or a friend: https://[redacted] •    I got a message saying I won the Facebook Lottery: https://[redacted] •    I need to report an unauthorized charge or request a refund: https://[redacted]   •    I’m blocked from using a feature (ex: sending messages, uploading photos): https://[redacted]   Thanks, The Facebook Team

Hi [redacted],Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook. You can learn more about using report links by visiting the Help Center: [redacted]Facebook...

also provides several tools for addressing abuse on the site, including:- Sending a message to the person who posted - Blocking the person from contacting you- Reporting the person if their behavior is abusiveLearn more about these tools in the Help Center:[redacted]Thanks,[redacted]Community OperationsFacebook

Complaint: [redacted]I am rejecting this response because I've already filed a number of appeals through the Help Center, which Facebook has records of and could review at any time. I've also filed several complaints in the past, which has resulted in the company issuing apologies and unblocking my account. Their response was inadequate.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/04) */
Hi [redacted],
We've determined that you are ineligible to use Facebook. This decision is final and irreversible. To learn more about Facebook's policies, please review the Facebook Statement of Rights and...

Responsibilities:
https://www.facebook.com/legal/terms
Unfortunately, for safety and security reasons, we cannot provide additional information as to why your account was disabled. We appreciate your understanding, as this decision is final.
Thanks,
[redacted]
Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unresolved matter without a valid reason or retribution for lost connections.

Complaint: [redacted]I am rejecting this response because:
 
Once again, Facebook has completely ignored my complaint. I am not looking to defend myself from malware, but rather am trying to access my account.
 
I thought what I had written before had been very clear, but obviously Facebook's team has missed the message twice, so I'll explain as simply as I can.
 
Facebook forces me to download their scanner whenever I try to log into my account via any desktop computer; their rationale for wanting to scan my computer is that they suspect there may be malware on my computer, and they want to remove it.
 
Firstly, and very simply, I cannot log into my account from any desktop computer: my PC, my friend's PC, the local library's PC; however, all my friends and family can log into Facebook via these same desktops i.e. my PC, my friend's PC, the local library's PC. This means that Facebook has no basis for suspecting my desktop to have malware, other than that I tried logging in via that desktop.
 
I feel this is very obvious. I want to regain access to Facebook via desktop. I should not have to download or run Facebook's scanning software.
 
Furthermore, Facebook's forcing of user's to download and run software is unethical. Older user's who are on the whole less experienced with technology, may not understand that Facebook is intruding on their privacy. According to Facebook's privacy policy, they can use any information gathered on the user to target advertisements; targeted advertising is a major source of revenue, and seeing as Facebook does not actually intend to scan for malware, they may be trying to fool inexperienced computer users, or users on who they have little data, into running their scanner and gathering information on them.
 
I refuse to download Facebook's scanner, and I refuse to accept Facebook's automatic bot-generated responses to my Revdex.com complaint. I expect Facebook to grant me access to my account via desktop, and on the whole to stop this unethical and intrusive policy of data-collection and forced scanning.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/08/22) */
Hi [redacted],
Thanks for reaching out to us. Facebook will honor all requests to delete an account. If your account is still on the site, please submit a request to delete it.
Facebook users have the option to either deactivate or delete...

their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Have a great weekend!
Thanks,
The Facebook Team

Initial Business Response /* (1000, 5, 2015/03/01) */
Hi [redacted],
Thank you for reaching out to Facebook. We're sorry to hear you're having trouble logging into Facebook.

Please try resetting your password. If you know the email address, username, or phone number associated with your...

account, request a new password: [redacted] Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: [redacted] response is this is no longer and issue......yea it very much is still and issue since his company is still trying to come after me for a bill for an add account I never authorized to be created in the first place.he has never contacted me he has never tried to fix the problem peoples accounts are hacked everyday on facebook and this man gets away with ingoring it and trying to bill people.his response to my complaint through the Revdex.com is thanks for your complaint this issue is no longer a problem.thats funny because your still sending me notices on my account that I owe money for something I didn't make.as I have stated a hundred times now my account was hacked.Sincerely,[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com.We sent you an email through our secure support channel to follow up about this problem. Please respond with the information requested, and we'll do our best to help.Thanks, [redacted]The Facebook Team