Facebook

Hi,    We apologize for the delay in responding to your inquiry. We’d like to provide some resources that may help you resolve your issue more quickly. Please take a look at the list below and see if any of following links to our...

Help Center address your problem.    If you don’t find an answer to your question below, please respond and let us know and we will do our best to assist you. Please keep in mind, we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.    I can’t access my Facebook or Instagram account:  •    I forgot my Facebook password: https://[redacted] •    I forgot my Instagram password: https://[redacted] •    My Facebook account has been hacked: https://[redacted] •    My Instagram account has been hacked: https://[redacted] •    I am not receiving my security code: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    My email or phone number is attached to someone else’s account: https://[redacted]   I need help with my Facebook Page: •    I can’t access my Page: https://[redacted] •    I need to merge two Pages: https://[redacted] •    I need to change my Page name: https://[redacted] •    I need to change the username for my Page: https://[redacted] •    Someone posted an unfair review of my business: https://[redacted] •    I would like to claim an unowned Page that represents my business: https://[redacted]   I would like to report a fake account or other abuse on Facebook or Instagram: •    Report an impostor account on Facebook: https://[redacted] •    Report an impostor account on Instagram: https://[redacted] •    Report abuse on Instagram (ex bullying, harassment, spam): https://[redacted] •    Report other abuse on Facebook (ex bullying, harassment, spam): https://[redacted] Other:  •    I believe my content was removed in error: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    I’m having issues with my name on Facebook: https://[redacted] •    I think someone was trying to scam me or a friend: https://[redacted] •    I got a message saying I won the Facebook Lottery: https://[redacted] •    I need to report an unauthorized charge or request a refund: https://[redacted]   •    I’m blocked from using a feature (ex: sending messages, uploading photos): https://[redacted]   Thanks, The Facebook Team

Complaint: [redacted]I am rejecting this response because:
It does not address any of the issues described in the original complaint, offers no contact information, provides no resolutions and simply provides links back to the page where the original complaint was filed with the company. This is unacceptable because utilizing the links they have said yielded no results after 3 attempts, prompting this complaint to be filed with the Revdex.com in the first place. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I do not have a "page" or an account!! I did not create the page and I have no way to remove it! I do not want to "join" FB just so I can remove an account that is phony and the information used on that page was stolen from me! I demand that FB CALL me ! All e-mails I have received from FB were computer generated and could not have been read by a human! The automated replies do nothing to remove the STOLEN information and close out a PHONY account!Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2014/12/10) */
Hi [redacted],
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If accounts like this currently exist on the site, it is only because they have not yet...

been reported and removed.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This group of people have been reported by hundreds of facebook users over the last few years and you still allow them to harass and bully people.
Please take action now since in this complaint it is reported. Each admin of this page needs to be banned from Facebook
Final Business Response /* (4000, 77, 2014/12/23) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 80, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A lawyer will be contacting you.

Hi,Thanks for reaching out to Facebook through the Revdex.com.We sent you an email through our secure support channel to follow up about this problem. Please respond with the information requested, and we'll do our best to help.Thanks, [redacted]The Facebook Team

Complaint:[redacted]I am rejecting this response because the issue has yet to be resolved. Progress is being made. The last response from Facebook suggests they are looking into the issue. I appreciate that. However I will continue to leave the complaint with the Revdex.com open until the issue has been resolved.Sincerely,[redacted]

Hi [redacted]
Your Page has been unpublished for causing people to like or engage with it unintentionally in a misleading way, such as merging unrelated Pages, or changing the Page’s name, to create a Page that more people like.
Our Page Terms state that: ‘We will only process name changes and migrations that do not result in a misleading or unintended connection.
All Pages must comply with the Facebook Page Guidelines: [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/04) */
Hi [redacted],
We've determined that you are ineligible to use Facebook. This decision is final and irreversible. To learn more about Facebook's policies, please review the Facebook Statement of Rights and...

Responsibilities:
https://www.facebook.com/legal/terms
Unfortunately, for safety and security reasons, we cannot provide additional information as to why your account was disabled. We appreciate your understanding, as this decision is final.
Thanks,
[redacted]
Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unresolved matter without a valid reason or retribution for lost connections.

Hi,
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
 
[redacted]
Thanks, 
The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/08/22) */
Hi [redacted],
Thanks for reaching out to us. Facebook will honor all requests to delete an account. If your account is still on the site, please submit a request to delete it.
Facebook users have the option to either deactivate or delete...

their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Have a great weekend!
Thanks,
The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile?Thanks,The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile?Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because I cannot deactivate my account if I cannot log in. It is eternally in review even though I have never submitted ID.
Sincerely,[redacted]

This is ransomware, plain and simple, otherwise I WOULD NOT HAVE BEEN ABLE TO LOG INTO THE SAME COMPUTER FROM ANOTHER ACCOUNT!!!!!
 
 Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I've uploaded three forms of ID several times and Facebook just ignores it. I believe they're doing this since I'm the creator of the groups they don't want open which are[redacted] since they removed all the admin in those groups. Others are having issues with Facebook treating conservatives this way. They opened my account for one day last time I complained with you guys and did the security checks again soon after and have ignored it for over a month now. The attachement will show what they're doing by blocking admins from adding people to conservative groups. My wife's account also got closed which is[redacted]. They were blocking her from adding people to that group every hour. When they removed all my admins including me of my [redacted] group no one could block that guy[redacted] since he was a Facebook worker that added himself into my group. Since I had no admins or myself in the group we could not remove him. He was not a [redacted] supporter who was posting hate speech about[redacted] and we asked Facebook to help the group or people block him which they refused to help. Instead they gave my wife [redacted] a 7 day ban for asking him to leave the group. That attachment shows what happened each time we tried to block him. The other ones shows how my wife got a 7 day ban for just asking him to leave since he was upsetting the whole group by posting hate speech. This is what Facebook is doing to conservatives. They even mark conservative posts as spam to remove them. I believe they don't want to give me my account for this reason. It's discrimination towards conservatives what they're doing. They're removing free speech.  Please do something about this. Facebook will just ignore my request to get my account back. I've submitted my social security card, birth certificate and ID more than 6 times and they've still not opened my account up and gave me no reason why. We've asked them to stop removing all my admins too but they keep doing it to more than one group of mine.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/12/30) */
Hi [redacted],
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet...

been reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
To Revdex.com [redacted] from [redacted], 4 [redacted] Ave., [redacted] XXXXX, XXX-XXX-XXXX.
On Dec 17, XXXX X:XX PM, "Postol Front" wrote:
Screen shots of Facebook's abuse of my civil rights. FTC Ref. #XXXXXXXX, [redacted], Facebook has engaged in politically correct censoring of my speech, blocked my video uploads, suspended my account based upon my speech, supended my ability to comment several times, forcibly converted my personal account to a page, and demanded I get a babysitter to "help" oversee my account. They have engaged in political and social discrimination, violated and restricted my free speech, and done so without regard to my rights or to due process. They are unreachable by phone, and are wholly unresponsive to my numerous complaints. And generally behave like an aristocrat who refuses to condescend to even speak to me. In the process they deleted some 80 friends and 200 videos. They have attempted to dictate what I will use my account and speech for, which is quite frankly NONE OF THEIR [redacted] STATE BUSINESS!! POStOL FRONT
Final Business Response /* (4000, 10, 2015/01/07) */
Hi [redacted],
It looks like your timeline doesn't represent you as an individual person. As a result, your Timeline has been converted to a Facebook Page.
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet been reviewed.
This decision is final and cannot be appealed.

Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted],
Thanks for your message. We're sorry to hear you're having trouble logging into Facebook. You'll find more information on how to resolve the most common login issues below:
1. Try resetting your password. To request a new...

password, visit:
https://www.facebook.com/recover/initiate
You can also use the "Forgot your password?" link located near the "Login" button on the Facebook home page.
2. Unsure of your username or login email? Visit the Help Center for tips to help you find your account:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
3. Don't have access to your login email address? Don't worry. You still have options for recovering your account.
If you don't have access to your login email address, you may be prompted to answer a security question or be asked to recover your account through your friends. (Please keep in mind that not all Facebook accounts will meet the requirements to be eligible for these options.)
Still having trouble logging in? Unfortunately, we can't offer personalized email support for login issues, but you can find more information in the Help Center:
- Login and password frequently asked questions: http://www.facebook.com/help/login
- Security questions: http://www.facebook.com/help/XXXXXXXXXXXXXXX
- Recovering your account through friends: http://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] you did not read the problem. I stated I can log in, but the problem is that every so often your program/website says that my email is invalid. If you provide me with you email I can attach a screen shoot of what it is saying, or are you and as conceited as I believe you are by not reading the issue that is going on. I do request you give a real answer and not something that gives the impression that it is a automatically generated response or say that you can't do anything.
Final Consumer Response /* (4200, 12, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this as I want an explanation from Jim or the rest of his cohorts that work for Mr. Zuckerburg at Facebook as to what caused the problem in the first place- if it happened once it can happen again so can they guarantee that it won't happen again? Furthermore I am considering this a a legal agreement between me Mr. [redacted] and Facebook that if it happens again if I put in a new email I am wanting a substantial sum of money as a means to show they are sorry for any mental anguish caused by a direct result of them abdicating their duty in maintaining proper function of their website. In addition if it happens again after the aforementioned solution by Facebook they will have to change their stance and state they do not actually take things serious as they have no effective means of communication when there is no effective means to communicate with the users when there are other social media websites that offer support means for communication. This is a FYI Jim and the rest of Facebook I have an account on another social media site and you can actually get customer support from them so are you willing to step up to the plate?
Final Business Response /* (4000, 15, 2014/10/14) */
Hi [redacted],
Thanks for your reply and the feedback you have provided. After reviewing this case, it appears that you received notifications about an invalid email address because several attempts to send you an email at the email address listed on your account were unsuccessful. This was likely due to an incorrectly entered email address on your account or issues encountered with your email service provider.
Unfortunately, we are unable to control either of the above scenarios, and are therefore unable to guarantee that such an issue will not occur again in the future.
Thanks,
[redacted]
The Facebook Team

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you...

know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends:[redacted]Thanks,[redacted]The Facebook Team