Facebook

Hi [redacted]
Your Page has been unpublished for causing people to like or engage with it unintentionally in a misleading way, such as merging unrelated Pages, or changing the Page’s name, to create a Page that more people like.
Our Page Terms state that: ‘We will only process name changes and migrations that do not result in a misleading or unintended connection.
All Pages must comply with the Facebook Page Guidelines: [redacted]
Thanks, 
The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile?Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because:  I had already used the Facebook Help Center (to which Facebook provided a link in its response) before submitting the complaint and not found it to be helpful in resolving the issue.  There is plenty of useful information there on options for verifying one's identity if the user is given the opportunity to do so after clicking on "Continue" when the message stating that the account has been temporarily locked appears on the screen.  However, I did not see any useful information about what to do if one gets a response stating "Identity Not Confirmed.  We currently can't verify your identity.  Please try again later." upon clicking on "Continue" and this happens repeatedly day after day.  There seems to be no customer service phone number to call.  I will appreciate it if someone responds to this inquiry and at least helps me to report the issue to a person at Facebook who can help resolve it.Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2014/12/10) */
Hi [redacted],
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If accounts like this currently exist on the site, it is only because they have not yet...

been reported and removed.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This group of people have been reported by hundreds of facebook users over the last few years and you still allow them to harass and bully people.
Please take action now since in this complaint it is reported. Each admin of this page needs to be banned from Facebook
Final Business Response /* (4000, 77, 2014/12/23) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 80, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A lawyer will be contacting you.

This is ransomware, plain and simple, otherwise I WOULD NOT HAVE BEEN ABLE TO LOG INTO THE SAME COMPUTER FROM ANOTHER ACCOUNT!!!!!
 
 Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:
The response I received doesn't seem related. Can you please double check you forwarded me the correct response?Sincerely,[redacted]

Hi [redacted],Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: I do not have a "page" or an account!! I did not create the page and I have no way to remove it! I do not want to "join" FB just so I can remove an account that is phony and the information used on that page was stolen from me! I demand that FB CALL me ! All e-mails I have received from FB were computer generated and could not have been read by a human! The automated replies do nothing to remove the STOLEN information and close out a PHONY account!Sincerely,[redacted]

Hi,
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
 
[redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/13) */
Hi,
Thanks for contacting Facebook.
Our records show that this charge is for ads you've successfully run on your account. We allow you to choose the settings when you create your ads, including the start and end date as well as your...

desired daily budget. The ads we ran were based on the settings you chose.
Our records show that you selected a budget of $15.00 per day for your ad. You can view this information at the link below:
https://www.facebook.com/ads/manager/campaign/history/?act=XXXXXXXX&pid=p2&a...⇄ /> For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manager/billing/transactions/?act=XXXXXXXX&date...⇄ /> This will take you to a list of all charges organized by month. Next to each charge you'll see the payment method used for that particular charge. To see a more detailed breakdown of each charge, click on the transaction number next to the charge you'd like more information about. If you have not been charged yet, you won't see any information on your Billing Summary.
Please let me know if you have any other questions.
Thanks,
[redacted]
Ads Payments
Facebook

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2014/08/27) */
Hi [redacted],
Thanks for your message. You created a Page that has violated our Statement of Rights and Responsibilities, and this Page has been removed. Facebook Pages may only be set up for the purpose of promoting a business or other...

commercial, political, or charitable organization or endeavor (including non-profit organizations, political campaigns, bands and celebrities), and only by an authorized representative of the entity or individual that is the subject of the Facebook Page. By creating a Facebook Page, you represent and warrant that you are authorized to do so by the person or entity that is the subject of the Facebook Page. Among other violations, Pages that are hateful, threatening, or obscene are not allowed. We also take down Pages that attack an individual or group or that promote or glorify violence, intolerance, racism or discrimination. Continued misuse of Facebook's features could result in your account being disabled.

If you have any questions or concerns, you can visit the Terms Applicable to Facebook Pages at http://www.facebook.com/terms_pages.php.
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because:Sincerely,
Complaint Details
Over the past several months, I have slowly come to realize that I am the victim of a hacker or hackers, who have not only invaded my private e-mail accounts, but have also, somehow, created numerous fictitious Facebook accounts using my name, or a variation of my name and likeness. Last week, my husband and I decided to close our "REAL" Facebook accounts, with me wanting to open a new account so that I could continue to play my games, so I did just that, or so I thought. I created a new account, using my cell phone number and not an e-mail address, and then added a photo and filled in some profile information, making sure to secure the account by making things visible to "Only Me", or when that option was not available, the "Friends Only" option. I then went on to send Facebook a message asking them to not lock this account, that I was only using it for game purposes, and then I began to play games. At one point, I logged out and when I tried to log back in, I received the following on screen message... "Upload A Photo Of Yourself Please upload a photo of yourself which clearly shows your face. When you send us a photo, we'll check it and then permanently delete it from our servers." I tried doing this, but this link does not work at all, and only caused me more frustration in the process, and something truly needs to be done to allow me access to this new account.
Desired Outcome/Settlement
Desired Settlement: Other (requires explanation)My desired resolution would be to have Facebook unlock my new and most recent account without me having to send them a picture of my ID, as this feature never works, as explained above. I would also like someone from Facebook to contact me, via e-mail, to confirm that this has been done.[redacted]

Complaint:[redacted]I am rejecting this response because:  I dont know what they mean by a direct link to my acoount (URL).  To login I use this gerneic login page and than enter my usrname and password:[redacted]Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/09/18) */
Hi [redacted],
Thank you for taking the time to report this. Unfortunately from the information you have provided I am unable to identify the account you are trying to report.
For information on this type of scam, and how to report offending...

profiles so that we can remove them, please see this help center article: https://www.facebook.com/help/XXXXXXXXXXXXXXXX?[redacted]
Thanks!
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not quite sure what else you need but it was through Facebook.
Final Business Response /* (4000, 14, 2015/09/24) */
Hi [redacted],
If you've received a message saying that you're a winner of a Facebook lottery or that you've won money from Facebook, don't respond to it.
These messages are part of a scam. The messages could come from a profile claiming to represent Facebook or an account impersonating someone you know. The people behind these scams may try to get you to provide account log-in information, personal information or a copy of a government issued ID. They may also ask you to send an advance fee to claim your prize money.
You can help us stop these scams by reporting these messages or profiles if this happens to you again.
Learn how to report these messages by visiting the following link: https://www.facebook.com/help/XXXXXXXXXXXXXXX.
You can also report an entire profile. Learn how here: https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=related.
Thanks,
[redacted]
Community Operations
Facebook

Hi, We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/06) */
Hi [redacted],
Thanks for contacting Revdex.com. We appreciate the time you took to write us.

To get you the best answer as quickly as possible, please follow the instructions in our Payments Support Center:
...


http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because, as I have informed Facebook in my original complaint, I do not and never have had a Facebook account. The "Payment Support Specialist" advises me to go to www.facebook.com/help/contact, but when I do, it requires a facebook account to proceed. I do not want a Facebook account. Only 3 of the 4 fraudulent charges have been reversed. The largest fraudulent charge still has not been reversed and I still cannot contact Facebook by phone or email to get them to resolve this. Revdex.com, please help.
Final Business Response /* (4000, 9, 2016/01/20) */
Hi [redacted],
Since you do not have a Facebook account, can you please send in a copy of your credit card statement that displays these charges via the Revdex.com portal?
Once we receive this information, we can investigate the charges to make sure they're all handled.
Thanks,
[redacted]
Payment Support Specialist
Facebook

Complaint: [redacted]I am rejecting this response because: The requested link to the page is:
[redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Three weeks ago FB lock** my account. I fil** the complaint about that and account was releas** when I send exactly the same picture of my ID, which now is not acceptable. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: your team does not respond to messages via that email nor do I even have access to the support center since my account was wrongfully terminated.  Do any of your team members actually read or think through responses?  This is a silly waste-of-time response with no action truly taken...Sincerely,[redacted]