Facebook

Complaint:[redacted]I am rejecting this response because: it is entirely itic! And it's incompetent! OF COURSE I've read through the help centre and the community questions on this subject. I SAID THAT in my initial complaint, so clearly you did not read it properly!
As a result of the WEEKS of frustration that Facebook has caused me, and COUNTLESS complaints filed within Facebook itself (constantly reporting the glitch in the system), and getting NO response whatsoever, even though my answer was NOWHERE in the help centre, this has resulted in me having to delete the page that I wanted to change. That has lost me thousands of followers. ** Facebook.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/09/24) */
Hi [redacted],
Thanks for your message. Blocking allows you to prevent all interaction with another person on Facebook. People you block will not be able to find you in searches or view your Timeline. They also will not be able to contact you...

with pokes, Timeline posts, chat or messages.
For information on how to block someone, and other information about blocking, visit the the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
If you'd like to prevent someone who you can't block from viewing your profile, you can adjust your privacy settings. You'll find more information about editing your privacy settings in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted],Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/03) */
Hi [redacted],
Thank you for bringing this to our attention. The best way to report abusive content to us is by using the "Report" link that appears near the content itself on Facebook.
You'll find more information about how to use report links...

in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
In addition to these reporting options, Facebook provides several different tools for addressing abuse on the site, including:
- Sending a message to the person responsible for posting
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
You can learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr

Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]Hi,You might be interested in the following two links in my original message:Case #[redacted], [redacted] , opened October 2015. Case #[redacted], [redacted] , opened June 2016.Neither have received a response, nor my original appeal which was deleted, filed Feb 2015. I can assure you this issue has been reported multiple times over the past 1.5 years (with the help of your Help Centre, of course.) [redacted]

Complaint: [redacted]I am rejecting this response because: Such a contemptuous response from you is extremely unprofessional - if you had bothered to read my complaint, you would know that as facebook has classed me as a grey account, I CANNOT use any of your support or help networks, that you suggest. I am excluded from them because facebook has barred all 'grey account' holders from making any kind of complaint via facebook support, a very convenient way of stopping any complaints!
 
All I get is a pop-up window telling me I cannot access these areas because I am classed as a 'grey account' and let me point out that I am a PAYING CUSTOMER of facebook, as I paid facebook to run an advert for the galley, you were very quick to take the money but no adverts were run to my knowledge, as this is when I found that I could not access certain facebook features because I needed to log into my presonal profile, which facebook has closed from me, I do not know why I can not access it, facebook have never offered any explanation for this, even though you took my money for the advert.
 
This is why I have resorted to the Revdex.com and although you may not like it, I am perfectly entitled to do so, as you offer no alternative. Also I am recording all screen shots of this exchange and posting them to any relevant body I can think of, to point out how this situation has arisen, in an arbitary fashion, through no fault of my own and without any consultation or chance for me to dispute this 'grey status', my activity as an artist and gallery owner has been substantually compromised.
 
Because of this my gallery and business has been cut off from accessing facebook social media, at great cost to the business.
 
Facebook has a virtual monopoly on culture and arts and you are abusing it, I draw attention to the recent ruling against google regarding their unfair behavour and how seriously it has been taken, I hope you will not continue to ignore my situation. To exclude people on a whim or due to a technical error, without making any attempt to explain or remedy the situation, seems a callous and selfish act of negligence, especially now facebook is so crucial, when it comes to attracting customers, your rude reply here is a perfect example of what I have experienced from the start of this problem.
Please be aware that I am documenting all these messages to prove my point, as I believe there may be others who also have encountered the same negligent response to their problems. Which has impacted on their practice. Facebook has made itself a major conveyor of cultural information, it thus has a responsibility to make sure it does this as fairly and considerately as other businesses have to.Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]/Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because: I could find all that information myself online. All they're doing is giving me other avenues to get in contact with them after they  discriminate against me again in the future. I don't want that. I want them to take the time and actually read people's messages before kicking somebody off of Facebook and off of their account. I want security and peace of mind when I'm on Facebook. I shouldn't have to go on Facebook and feel that everything I'm saying is now going to possibly getting kicked off. And I want them to publicly announce in one way shape or form their biased and discriminatory actions and not just apologize to me but to apologize to the entire world that's not of Caucasian descent.[redacted]

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted],
Thank you for reaching out. Unfortunately, we are unable to process reports against other people on Facebook via this support channel because we can't gather the required information. For more information on how to report your issue...

or concerns, please refer to the Facebook Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/
If you don't have a Facebook account and you need to report abuse or harassment on Facebook, please fill out this form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reached out to your automatic response system. Your form online does not allow someone to fill in a reason why. With that being said, my responses and my families responses get rejected. You have a criminal online who abused my children and he has set up fake facebook pages for them as well as a page about them and our family. He is harassing out family. He has no parental rights to my children. He has a warrant out for his arrest for two felony counts of child abuse. Yet, facebook refuses to respond to harassment against children and our family.
Final Consumer Response /* (4200, 11, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I require an email address to forward court documents to Facebook. I have orders to prove that Mr. Slotter is not the parent to the page he has posted. He also has posted illegally obtained phone recordings which violates wire taping laws. Please do not respond with the same canned message about filing a complaint with facebook. I have done that's however your form does not allow any message about the complaint.
Final Business Response /* (4000, 14, 2014/10/15) */
Hi [redacted],
Thanks for your message. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us, including instructions on how to direct law enforcement to get in touch with Facebook:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
We apologize for the inconvenience.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because I've already filed a number of appeals through the Help Center, which Facebook has records of and could review at any time. I've also filed several complaints in the past, which has resulted in the company issuing apologies and unblocking my account. Their response was inadequate.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/13) */
Hi,
Thanks for contacting Facebook.
Our records show that this charge is for ads you've successfully run on your account. We allow you to choose the settings when you create your ads, including the start and end date as well as your...

desired daily budget. The ads we ran were based on the settings you chose.
Our records show that you selected a budget of $15.00 per day for your ad. You can view this information at the link below:
https://www.facebook.com/ads/manager/campaign/history/?act=XXXXXXXX&pid=p2&a...⇄ /> For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manager/billing/transactions/?act=XXXXXXXX&date...⇄ /> This will take you to a list of all charges organized by month. Next to each charge you'll see the payment method used for that particular charge. To see a more detailed breakdown of each charge, click on the transaction number next to the charge you'd like more information about. If you have not been charged yet, you won't see any information on your Billing Summary.
Please let me know if you have any other questions.
Thanks,
[redacted]
Ads Payments
Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: Three weeks ago FB lock** my account. I fil** the complaint about that and account was releas** when I send exactly the same picture of my ID, which now is not acceptable. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/08/27) */
Hi [redacted],
Thanks for your message. You created a Page that has violated our Statement of Rights and Responsibilities, and this Page has been removed. Facebook Pages may only be set up for the purpose of promoting a business or other...

commercial, political, or charitable organization or endeavor (including non-profit organizations, political campaigns, bands and celebrities), and only by an authorized representative of the entity or individual that is the subject of the Facebook Page. By creating a Facebook Page, you represent and warrant that you are authorized to do so by the person or entity that is the subject of the Facebook Page. Among other violations, Pages that are hateful, threatening, or obscene are not allowed. We also take down Pages that attack an individual or group or that promote or glorify violence, intolerance, racism or discrimination. Continued misuse of Facebook's features could result in your account being disabled.

If you have any questions or concerns, you can visit the Terms Applicable to Facebook Pages at http://www.facebook.com/terms_pages.php.
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Reclamação: [redacted] estou rejeitando essa resposta porque:  The answer is unsatisfactory dear[redacted] the link is yourselves to know:[redacted]But for clarity I will attach the screen print of my account: [redacted] and the print of the facebook screen input too, and please note that I continue to receive notifications from my facebook hotmail account and I can not access it , You just check who blocked? because? And to release the account so that I can access and use it, that's all I want, the help center of you is bad and does not add to anything, Brazil does not exist and can not be found.What I want and have already asked and asked is the release of the account the release of my access, this and only this.[redacted]Atenciosamente, [redacted]

Complaint:[redacted]I am rejecting this response because:  I dont know what they mean by a direct link to my acoount (URL).  To login I use this gerneic login page and than enter my usrname and password:[redacted]Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- My email or phone number is attached to someone else’s account: [redacted]
Thanks, 
The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue:...

[redacted]
Thanks, 
The Facebook Team