Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to change my Page name: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/15) */
Hi [redacted],
Thanks for your reply. The only way we can reactivate your account your name is if you reply to our last correspondence and attach a real photo ID that verifies the name you're requesting and your date of birth.
The fastest...

way to confirm your name is to send us a government-issued ID. If you don't have a government-issued photo ID, we also accept any of the following:
- 2 different forms of ID that both show the same name. Additionally, one of the IDs must include a photo or date of birth that matches the information on your profile.
- If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile.
See the different kinds of IDs we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr

Once you send us the necessary IDs, we'll be happy to change your name.

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done that three times by now but you don't think my I D is real But I had went to great lengths to scan my ID, as I don't have a scanner, and you don't think its real. I sent in two photo ID, one had a birthdate and a piece of mail. You say you want people to use the name the use I thier everyday life, I'm using the name I use, they even call me that at work! so if my name is changed, people won't be able to find me.
But you haven't answered my question about why I need to do this as its not in the terms of service that I need to show ID to get into my account and you now have the IP Liscence for my photos forever.
Furthermore, I have immediate family in law enforcement and I have been told not to put my last name up as people can then attack stalk Me to retaliate against them, if I am forced to put my last name up so I can edit your ip liscene to my photos you will be held responsible for anything that happens to me as I don't want you having control/liscene over my photos without my able to edit your liscene.
Final Business Response /* (4000, 10, 2015/05/05) */
Hi [redacted],
Thanks for your reply. Your account has been reactivated.
The only way we can change your name is if you reply to our last correspondence and attach a photo ID that verifies the name you're requesting and your date of birth.
The fastest way to confirm your name is to send us a government-issued ID. If you don't have a government-issued photo ID, we also accept any of the following:
- 2 different forms of ID that both show the same name. Additionally, one of the IDs must include a photo or date of birth that matches the information on your profile.
- If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile.
See the different kinds of IDs we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr

Once you send us the necessary IDs, we'll be happy to change your name.

Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/30) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
This problem has been resolved. You should no longer receive texts regarding this account.
Someone may have attempted to add your number to their account by mistake....

If you ever wish to discontinue notifications in the future, please reply to any text from Facebook with the word "stop".
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: This business remitted a libel response regarding my activity and has stated they will NOT reestablish my account. Sincerely,[redacted]

Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe...

in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thanks, The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- Someone posted an unfair review of my business: [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 10, 2015/01/22) */
Hi [redacted],
Unfortunately Facebook is unable to issue a refund of charges to you because it has been more than 60 days since you completed the stated transaction(s).
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer...

Rebuttal /* (3000, 12, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It should not matter the length of time. My complaint against Facebook was ignored and I never got the money back that was charged to me. I live on a small income from disability.
Final Business Response /* (4000, 14, 2015/01/29) */
Hi [redacted],
Unfortunately, I will not be able to refund you in this situation. Our systems and policies prohibit refunding any transactions older than 60 days. I apologize for any inconvenience this may have caused you. In the future, I recommend contacting us as soon as you see an issue with a payment.
Thank you for understanding.
[redacted]
Payment Operations
Facebook

Hi,Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused. Best,[redacted]The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I am not receiving my security code: [redacted]Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]
Thank you for contacting Facebook through the Revdex.com. To permanently delete your account, please log in to your account & go to this link:
[redacted]
Thanks,
[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,**The Facebook Team

Initial Business Response /* (1000, 8, 2014/09/18) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 10, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A message was sent through the payment support contact form on 22September2014 as follows:
Ads Billing Inquiry - Running and/or managing ads
Case #XXXXXXXXX
This latest inquiry regarding case #XXXXXXXXX does not resolve this issue. I still require resolution as detailed in my orginal complaint.
Final Consumer Response /* (3000, 13, 2014/09/23) */
After submitting an inquiry to payment support regarding my account, and offering to call/email/send futher verification, etc., I received the following email today, the 23rd of Sept.:
Hi [redacted],
Our records indicate that your payments account was disabled due to suspected
fraudulent activity. In the interest of protecting our users, we will not be able to
reenable your payments account. This decision is final.
Thanks for your understanding,
[redacted]
Risk Operations
Facebook
Original Message
From: XXXXXXXXXXXXXXX
Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXXX)
End Original Message
I have received this same response from Facebook, in reply to several inquiries regarding alleged "fraudulent activity" on my account, and they all end in,"...this is final." After this canned reply, they then close the account and no further action is taken; neither is there any way to resolve the matter in a more reasonable way. E.g., call in to verify, option to provided secondary payment method, etc.
I would welcome the opportunity to provide verification of my initial payment method and/or be provided the opportunity to provide a new, verified method of payment.
Final Business Response /* (4000, 15, 2014/10/08) */
Hi [redacted],
Thank you for contacting Facebook. According to our records, your account is no longer eligible to make payments. This occurs whenever there is fraudulent activity on your account. Additionally, we will be unable to refund any previous transactions made on this account. We apologize for any inconvenience.
Thank you for your understanding.
[redacted]
Payment Operations
Facebook

Good morning,
 
The issues has been resolved by Facebook. Thank you for your help.
 
[redacted]

Hi [redacted]Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,**The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the page that is the duplicate?Thanks,[redacted]The Facebook Team