Facebook

Complaint: [redacted]I am rejecting this response because:II have no illusions about the heft & clout the Revdex.com is really able to utilize when the adversary is a billionaire whose empire is based on the electronic canning of human-like responses between humans. Nonetheless, I should tell you -- The dehumanizing response, probably "auto-generated" by [redacted] (judging by the quality of its language), Facebook has ONCE AGAIN offered me, through the intermediation of the SF Revdex.com, is not only an insult to my intelligence (& to the implacable efforts of the Revdex.com), Facebook's impudent, monetized, godless, arrogant, "helping hand" is also an insult to the soul of human kind itself.
My ongoing victimization at the hands of the godless[redacted] continues, & continues to worsen. My satirical accounts were created before Facebook had a Real Name Policy, & despite the fact that I no longer use Facebook in a way that would be contrary to their new policies & seek only store, back up, & retain my information (created for their older service)[redacted] thugs continue inventing new ways to prohibit my securing of content that belongs to me. Regardless of what the billionaire believes.
Facebook arguably (like all the social media corporations) abetts serious problems in this country. In ways they SHOULD be looking to change. My use of Facebook is not one of the problems Facebook needs to be trying to solve. Facebook obviously believes faceless totalitarianism is a legitimate tact for them to take. Their "message", written by a rded bod, embodies their attitude perfectly -- "That's not my problem" says the bot.
 
"& the billionaire don't care neither."
 
Someone with more resources than me may, ultimately, need to sue it out of them.[redacted] is violating my personal & property rights, & my right to free speech every day, with every "security check" he TRUMPS UP in order steal even more information that I own in order to further bloat up the bog of advertisers that is the only reason Facebook has ever experienced a day of inspiration since its founding -- Presuming it ever has experienced inspiration, which is presuming a lot.
Sincerely,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Facebook is asking me to submit ID: [redacted]- I’m having issues with my name on Facebook: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- Report other abuse on Facebook (ex bullying, harassment, spam):[redacted]
Thanks, 
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID[redacted], and find that this resolution is satisfactory to me.  They asked for my Facebook URL and it is [redacted] but I did not see where I can message them. Sincerely, [redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: https://www.facebook.com/help/221819491164051- I need to merge two Pages: https://www.facebook.com/help/249601088403018- I need to change my Page name: https://www.facebook.com/help/271607792873806- I need to change the username for my Page: https://www.facebook.com/help/203523569682738- Someone posted an unfair review of my business: https://www.facebook.com/help/439579999521224- I would like to claim an unowned Page that represents my business: https://www.facebook.com/help/168172433243582Thanks,The Facebook Team

Initial Business Response /* (1000, 6, 2015/10/05) */
Hi [redacted],
Thank you for your report. We would like to help you but we will need more information into the issue you experienced. Please respond back with the following information:
- A URL link to your Facebook profile
- A detailed...

description of the issue you faced
Once we have this information we will be able to investigate.
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you are trying to access?Thanks,
[redacted]The Facebook Team

Hi,Thanks for reaching out. The Page in question was removed as a result of an intellectual property report we received. When we receive a proper claim of intellectual property rights infringement, we promptly remove or disable access to the allegedly infringing content. If you have any questions,...

please review this section of the Help Center dedicated to intellectual property, [redacted] Thanks,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/03/01) */
Hi [redacted],
Thank you for reaching out to Facebook. We're sorry to hear you're having trouble logging into Facebook.

Please try resetting your password. If you know the email address, username, or phone number associated with your...

account, request a new password: [redacted] Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because:  I had already used the Facebook Help Center (to which Facebook provided a link in its response) before submitting the complaint and not found it to be helpful in resolving the issue.  There is plenty of useful information there on options for verifying one's identity if the user is given the opportunity to do so after clicking on "Continue" when the message stating that the account has been temporarily locked appears on the screen.  However, I did not see any useful information about what to do if one gets a response stating "Identity Not Confirmed.  We currently can't verify your identity.  Please try again later." upon clicking on "Continue" and this happens repeatedly day after day.  There seems to be no customer service phone number to call.  I will appreciate it if someone responds to this inquiry and at least helps me to report the issue to a person at Facebook who can help resolve it.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/04/03) */
Hi [redacted],
Thank you for reaching out to Facebook. We detected that your Facebook account may be compromised. To keep your information safe, we locked your account.
Before we can unlock your account, we need you to complete a quick safety...

check. Using the computer you usually use to access Facebook, please enter your login information (email and password) on www.facebook.com and complete the steps provided.
If you have any questions or if you can't complete this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
As for deleting your account, Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not looking to verify or activate account on facebook.
"https://www.facebook.com/help/XXXXXXXXXXXXXXX" is not explaining how to delete account.
Final Business Response /* (4000, 9, 2015/04/09) */
Hi [redacted],
As stated previously, Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Additionally, as stated previously, we detected that your Facebook account may be compromised. To keep your information safe, we locked your account.
Before we can unlock your account, we need you to complete a quick safety check. Using the computer you usually use to access Facebook, please enter your login information (email and password) on www.facebook.com and complete the steps provided. If you have any questions or if you can't complete this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
https://www.facebook.com/help/XXXXXXXXXXXXXXX doesn't explain how to delete account.
I am kindly asking you to delete account for me. I don't want to loose any more time with "faceboo". Please do not make me waste my time ([redacted]@gmail.com).

Hi [redacted],Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook. You can learn more about using report links by visiting the Help Center: [redacted]Facebook...

also provides several tools for addressing abuse on the site, including:- Sending a message to the person who posted - Blocking the person from contacting you- Reporting the person if their behavior is abusiveLearn more about these tools in the Help Center:[redacted]Thanks,[redacted]Community OperationsFacebook

Complaint: [redacted]
I am rejecting this response because: I want a refund of my money. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
I completely understand your concern. We detected suspicious patterns in the way your account was being used. These patterns suggest that you computer might be infected with malware.
In order to keep both your account and the...

files on your computer secure, your computer needs to be scanned and cleaned. Since we partner with F-Secure and Trend Micro, you can do this for free by logging in with Facebook and following the on-screen directions.
If you think your computer doesn't have malware, and you didn't have signs of it on your Facebook account (for example, messages or posts from your account that you didn't write), then I'll be happy to remove that warning for you and you'll have access to your account.
Let me know! Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My computer does not have malware. As I explained in my complaint, I DO have anti-malware and it DID clean my computer.
There is no way to by-pass Facebook's anti-malware download. There is no skip option. I am told that I MUST download TREND malware if I want to log in.
I CAN log into my account via Internet Explorer, but I cannot log in to my account via Google Chrome without being blocked by Facebook over the (NON-EXISTENT) malware issue.
The response from Facebook was inadequate. There's no information in the response as to HOW I'm supposed to contact "[redacted]!"
I want FACEBOOK TO LOG ME BACK IN. I DO NOT have ANY malware on my computer any longer!
How am I supposed to contact this "[redacted]?!?"
This is THE worst so-called customer service I've ever experienced, and I used to work in customer service.
If Facebook isn't forcing me to download their anti-malware, then WHY are the refusing to give me any way to tell them I don't have malware anymore and to log me back in? Why are they being so dodgy about this?
This is unacceptable and irresponsible on the part of a so-called professional business.
This "[redacted]" either did NOT read enough of the information contained in my complaint OR doesn't read English very well, or she would have SEEN that I said I no longer had malware on my computer. I've been running scans FOUR TIMES A WEEK!
Bottom line: Either log me back in, or give me actual contact information.
Final Business Response /* (4000, 9, 2016/02/12) */
Hi [redacted],
Thank you for writing back in. I've removed this block so you should be able to get back onto your account with no problems.
Please let me know if you have more questions!
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (2000, 11, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It's been nearly 2 months, but I am finally logged back in. Thank you so much!

Complaint: [redacted]I am rejecting this response because: [redacted] response is this is no longer and issue......yea it very much is still and issue since his company is still trying to come after me for a bill for an add account I never authorized to be created in the first place.he has never contacted me he has never tried to fix the problem peoples accounts are hacked everyday on facebook and this man gets away with ingoring it and trying to bill people.his response to my complaint through the Revdex.com is thanks for your complaint this issue is no longer a problem.thats funny because your still sending me notices on my account that I owe money for something I didn't make.as I have stated a hundred times now my account was hacked.Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Report an impostor account on Facebook: [redacted]Thanks,[redacted]The Facebook Team

Complaint:[redacted]I am rejecting this response because:
The response I received doesn't seem related. Can you please double check you forwarded me the correct response?Sincerely,[redacted]

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted]
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
 
Once again, Facebook has completely ignored my complaint. I am not looking to defend myself from malware, but rather am trying to access my account.
 
I thought what I had written before had been very clear, but obviously Facebook's team has missed the message twice, so I'll explain as simply as I can.
 
Facebook forces me to download their scanner whenever I try to log into my account via any desktop computer; their rationale for wanting to scan my computer is that they suspect there may be malware on my computer, and they want to remove it.
 
Firstly, and very simply, I cannot log into my account from any desktop computer: my PC, my friend's PC, the local library's PC; however, all my friends and family can log into Facebook via these same desktops i.e. my PC, my friend's PC, the local library's PC. This means that Facebook has no basis for suspecting my desktop to have malware, other than that I tried logging in via that desktop.
 
I feel this is very obvious. I want to regain access to Facebook via desktop. I should not have to download or run Facebook's scanning software.
 
Furthermore, Facebook's forcing of user's to download and run software is unethical. Older user's who are on the whole less experienced with technology, may not understand that Facebook is intruding on their privacy. According to Facebook's privacy policy, they can use any information gathered on the user to target advertisements; targeted advertising is a major source of revenue, and seeing as Facebook does not actually intend to scan for malware, they may be trying to fool inexperienced computer users, or users on who they have little data, into running their scanner and gathering information on them.
 
I refuse to download Facebook's scanner, and I refuse to accept Facebook's automatic bot-generated responses to my Revdex.com complaint. I expect Facebook to grant me access to my account via desktop, and on the whole to stop this unethical and intrusive policy of data-collection and forced scanning.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: As long as no spam is posted , there should be nothing wrong with posting in multiple groups as I am only trying to get word of the group out as that is the best way to find members for a group . Facebook needs to be more customer friendly and not punish those who are legitimate users . I believe my first Amendment rights may have been violated and you may be suedSincerely,[redacted]