Facebook

Initial Business Response /* (1000, 8, 2014/09/18) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 10, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A message was sent through the payment support contact form on 22September2014 as follows:
Ads Billing Inquiry - Running and/or managing ads
Case #XXXXXXXXX
This latest inquiry regarding case #XXXXXXXXX does not resolve this issue. I still require resolution as detailed in my orginal complaint.
Final Consumer Response /* (3000, 13, 2014/09/23) */
After submitting an inquiry to payment support regarding my account, and offering to call/email/send futher verification, etc., I received the following email today, the 23rd of Sept.:
Hi [redacted],
Our records indicate that your payments account was disabled due to suspected
fraudulent activity. In the interest of protecting our users, we will not be able to
reenable your payments account. This decision is final.
Thanks for your understanding,
[redacted]
Risk Operations
Facebook
Original Message
From: XXXXXXXXXXXXXXX
Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-X-XXXX)
End Original Message
I have received this same response from Facebook, in reply to several inquiries regarding alleged "fraudulent activity" on my account, and they all end in,"...this is final." After this canned reply, they then close the account and no further action is taken; neither is there any way to resolve the matter in a more reasonable way. E.g., call in to verify, option to provided secondary payment method, etc.
I would welcome the opportunity to provide verification of my initial payment method and/or be provided the opportunity to provide a new, verified method of payment.
Final Business Response /* (4000, 15, 2014/10/08) */
Hi [redacted],
Thank you for contacting Facebook. According to our records, your account is no longer eligible to make payments. This occurs whenever there is fraudulent activity on your account. Additionally, we will be unable to refund any previous transactions made on this account. We apologize for any inconvenience.
Thank you for your understanding.
[redacted]
Payment Operations
Facebook

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I see the changes were made to my Instagram account. I have not had/ chance to review the facebook account yet,  but am sure changes stress made tree as well. 
Thank you!Sincerely, [redacted]

Complaint:[redacted]I am rejecting this response because: it is entirely itic! And it's incompetent! OF COURSE I've read through the help centre and the community questions on this subject. I SAID THAT in my initial complaint, so clearly you did not read it properly!
As a result of the WEEKS of frustration that Facebook has caused me, and COUNTLESS complaints filed within Facebook itself (constantly reporting the glitch in the system), and getting NO response whatsoever, even though my answer was NOWHERE in the help centre, this has resulted in me having to delete the page that I wanted to change. That has lost me thousands of followers. ** Facebook.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/04/03) */
Hi [redacted],
Thank you for reaching out to Facebook. We detected that your Facebook account may be compromised. To keep your information safe, we locked your account.
Before we can unlock your account, we need you to complete a quick safety...

check. Using the computer you usually use to access Facebook, please enter your login information (email and password) on www.facebook.com and complete the steps provided.
If you have any questions or if you can't complete this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
As for deleting your account, Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not looking to verify or activate account on facebook.
"https://www.facebook.com/help/XXXXXXXXXXXXXXX" is not explaining how to delete account.
Final Business Response /* (4000, 9, 2015/04/09) */
Hi [redacted],
As stated previously, Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Additionally, as stated previously, we detected that your Facebook account may be compromised. To keep your information safe, we locked your account.
Before we can unlock your account, we need you to complete a quick safety check. Using the computer you usually use to access Facebook, please enter your login information (email and password) on www.facebook.com and complete the steps provided. If you have any questions or if you can't complete this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
https://www.facebook.com/help/XXXXXXXXXXXXXXX doesn't explain how to delete account.
I am kindly asking you to delete account for me. I don't want to loose any more time with "faceboo". Please do not make me waste my time ([redacted]@gmail.com).

Complaint: [redacted]
I am rejecting this response because: I want a refund of my money. 
Sincerely,
[redacted]

Hi,Thanks for reaching out. The Page in question was removed as a result of an intellectual property report we received. When we receive a proper claim of intellectual property rights infringement, we promptly remove or disable access to the allegedly infringing content. If you have any questions,...

please review this section of the Help Center dedicated to intellectual property, [redacted] Thanks,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 6, 2015/10/05) */
Hi [redacted],
Thank you for your report. We would like to help you but we will need more information into the issue you experienced. Please respond back with the following information:
- A URL link to your Facebook profile
- A detailed...

description of the issue you faced
Once we have this information we will be able to investigate.
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2014/12/30) */
Hi [redacted],
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet...

been reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
To Revdex.com [redacted] from [redacted], 4 [redacted] Ave., [redacted] XXXXX, XXX-XXX-XXXX.
On Dec 17, XXXX X:XX PM, "Postol Front" wrote:
Screen shots of Facebook's abuse of my civil rights. FTC Ref. #XXXXXXXX, [redacted], Facebook has engaged in politically correct censoring of my speech, blocked my video uploads, suspended my account based upon my speech, supended my ability to comment several times, forcibly converted my personal account to a page, and demanded I get a babysitter to "help" oversee my account. They have engaged in political and social discrimination, violated and restricted my free speech, and done so without regard to my rights or to due process. They are unreachable by phone, and are wholly unresponsive to my numerous complaints. And generally behave like an aristocrat who refuses to condescend to even speak to me. In the process they deleted some 80 friends and 200 videos. They have attempted to dictate what I will use my account and speech for, which is quite frankly NONE OF THEIR [redacted] STATE BUSINESS!! POStOL FRONT
Final Business Response /* (4000, 10, 2015/01/07) */
Hi [redacted],
It looks like your timeline doesn't represent you as an individual person. As a result, your Timeline has been converted to a Facebook Page.
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only because they have not yet been reviewed.
This decision is final and cannot be appealed.

Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: As long as no spam is posted , there should be nothing wrong with posting in multiple groups as I am only trying to get word of the group out as that is the best way to find members for a group . Facebook needs to be more customer friendly and not punish those who are legitimate users . I believe my first Amendment rights may have been violated and you may be suedSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It does not address any of the issues described in the original complaint, offers no contact information, provides no resolutions and simply provides links back to the page where the original complaint was filed with the company. This is unacceptable because utilizing the links they have said yielded no results after 3 attempts, prompting this complaint to be filed with the Revdex.com in the first place. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
I completely understand your concern. We detected suspicious patterns in the way your account was being used. These patterns suggest that you computer might be infected with malware.
In order to keep both your account and the...

files on your computer secure, your computer needs to be scanned and cleaned. Since we partner with F-Secure and Trend Micro, you can do this for free by logging in with Facebook and following the on-screen directions.
If you think your computer doesn't have malware, and you didn't have signs of it on your Facebook account (for example, messages or posts from your account that you didn't write), then I'll be happy to remove that warning for you and you'll have access to your account.
Let me know! Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My computer does not have malware. As I explained in my complaint, I DO have anti-malware and it DID clean my computer.
There is no way to by-pass Facebook's anti-malware download. There is no skip option. I am told that I MUST download TREND malware if I want to log in.
I CAN log into my account via Internet Explorer, but I cannot log in to my account via Google Chrome without being blocked by Facebook over the (NON-EXISTENT) malware issue.
The response from Facebook was inadequate. There's no information in the response as to HOW I'm supposed to contact "[redacted]!"
I want FACEBOOK TO LOG ME BACK IN. I DO NOT have ANY malware on my computer any longer!
How am I supposed to contact this "[redacted]?!?"
This is THE worst so-called customer service I've ever experienced, and I used to work in customer service.
If Facebook isn't forcing me to download their anti-malware, then WHY are the refusing to give me any way to tell them I don't have malware anymore and to log me back in? Why are they being so dodgy about this?
This is unacceptable and irresponsible on the part of a so-called professional business.
This "[redacted]" either did NOT read enough of the information contained in my complaint OR doesn't read English very well, or she would have SEEN that I said I no longer had malware on my computer. I've been running scans FOUR TIMES A WEEK!
Bottom line: Either log me back in, or give me actual contact information.
Final Business Response /* (4000, 9, 2016/02/12) */
Hi [redacted],
Thank you for writing back in. I've removed this block so you should be able to get back onto your account with no problems.
Please let me know if you have more questions!
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (2000, 11, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It's been nearly 2 months, but I am finally logged back in. Thank you so much!

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]/Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/24) */
Hi [redacted],
Thanks for your message. Blocking allows you to prevent all interaction with another person on Facebook. People you block will not be able to find you in searches or view your Timeline. They also will not be able to contact you...

with pokes, Timeline posts, chat or messages.
For information on how to block someone, and other information about blocking, visit the the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
If you'd like to prevent someone who you can't block from viewing your profile, you can adjust your privacy settings. You'll find more information about editing your privacy settings in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile?Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/03) */
Hi [redacted],
Thank you for bringing this to our attention. The best way to report abusive content to us is by using the "Report" link that appears near the content itself on Facebook.
You'll find more information about how to use report links...

in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
In addition to these reporting options, Facebook provides several different tools for addressing abuse on the site, including:
- Sending a message to the person responsible for posting
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
You can learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr

Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: Such a contemptuous response from you is extremely unprofessional - if you had bothered to read my complaint, you would know that as facebook has classed me as a grey account, I CANNOT use any of your support or help networks, that you suggest. I am excluded from them because facebook has barred all 'grey account' holders from making any kind of complaint via facebook support, a very convenient way of stopping any complaints!
 
All I get is a pop-up window telling me I cannot access these areas because I am classed as a 'grey account' and let me point out that I am a PAYING CUSTOMER of facebook, as I paid facebook to run an advert for the galley, you were very quick to take the money but no adverts were run to my knowledge, as this is when I found that I could not access certain facebook features because I needed to log into my presonal profile, which facebook has closed from me, I do not know why I can not access it, facebook have never offered any explanation for this, even though you took my money for the advert.
 
This is why I have resorted to the Revdex.com and although you may not like it, I am perfectly entitled to do so, as you offer no alternative. Also I am recording all screen shots of this exchange and posting them to any relevant body I can think of, to point out how this situation has arisen, in an arbitary fashion, through no fault of my own and without any consultation or chance for me to dispute this 'grey status', my activity as an artist and gallery owner has been substantually compromised.
 
Because of this my gallery and business has been cut off from accessing facebook social media, at great cost to the business.
 
Facebook has a virtual monopoly on culture and arts and you are abusing it, I draw attention to the recent ruling against google regarding their unfair behavour and how seriously it has been taken, I hope you will not continue to ignore my situation. To exclude people on a whim or due to a technical error, without making any attempt to explain or remedy the situation, seems a callous and selfish act of negligence, especially now facebook is so crucial, when it comes to attracting customers, your rude reply here is a perfect example of what I have experienced from the start of this problem.
Please be aware that I am documenting all these messages to prove my point, as I believe there may be others who also have encountered the same negligent response to their problems. Which has impacted on their practice. Facebook has made itself a major conveyor of cultural information, it thus has a responsibility to make sure it does this as fairly and considerately as other businesses have to.Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because the issue has yet to be resolved. Progress is being made. The last response from Facebook suggests they are looking into the issue. I appreciate that. However I will continue to leave the complaint with the Revdex.com open until the issue has been resolved.Sincerely,[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team