FactoryOutletStore

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience our Customer experiencedAfter reviewing this complaint along with our notation history we do show that our customer purchased and was
shipped the Hewlett Packard Battery for HP 586006-(2-Pack) Laptop Battery - we understand that this was not the item our customer intended to purchase and it was returned and refunded per our Return Policy We understand that one of our Managers previously spoke to our customer regarding our Return Policy and as a result our customer was refunded the full purchase price.We pride ourselves in excellent Customer Service and appreciate the opportunity to solve any issues that may arise with our customers directly Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
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They have phone records and they have an employee that took my call named Chris. The complaint was made after being on hold for 11/hour. The call was made from ###-###-####. As they were irresponsible when responding to my call, they are now being irresponsible in response to my complaint. Could you please post this on the Revdex.com site
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe beds were delivered to my home on August *** and I did accept them After reading the reviews I was afraid to send them back with a $charge on my credit card and to suffer re stocking fees The frames that came with the beds were the wrong size I have a full size bed and a twin size bed The frames that came with the beds were for queen/king I have been contacted twice regarding the frames but to this date, August ***, I still do not have them Once I receive the frames I will consider this case closed and I will never do business with this company again!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us and sincerely apologize for the inconvenience that this has causedPer *** the package was successfully delivered to our customer on 10/**/@ 4pm - *** Tracking
***:***
Customer contacted us on 10/**/to state that the package was not received and a "Missing Package" Investigation was immediately started - this investigation can take up to Days Once the investigation is successfully completed we will learn if *** was able to confirm the package was successfully delivered, state whether the package was misdelivered and recovered On 10/**/we followed up with *** to learn that this missing package is still being reviewed We will continue to follow up with *** and will refund customer as soon as possibleIf you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My complaint WAS PARTIALLY resolved. The charges for the GPS unit ($419.99) and the warranty ($39.95) were refunded on 4/*/2016. However, the charge for the extra mount ($58.95) HAS NOT been refunded as of 4/*/@ 9pm CST. Today, I again confirmed with UTM Distributing (the business to whom I mailed the returns to per the incorrect instructions provided by ***) that they had in fact shipped the GPS and the MOUNT in ONE BOX on 3/**/to FactoryOutletStore (NY) and they confirmed receipt by FactoryOutletStore of BOTH GPS & MOUNT items (via multiple e-mails according to UTM Distributing) on 3/**/2016. Therefore, I have not been fully refunded and of course CANNOT keep the mount as I DON'T HAVE IT (it was returned to FactoryOutletStore along with the GPS unit in the SAME BOX!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I appreciate that the business is going to refund this charge for shippingIf everything they said is correct, this would mean the total amount charged to me will be refunded now(This does not include the amount that I paid to return the item back to the business; which they sent a shipping label for a week after I already shipped it and many weeks after they said they would send this label.) Regardless, I look forward to the full refund now and I also hope that their statement of "Customer will be refunded in 24-hours" is not like every other time they told me they would get back to me in 24-hours (as this was a common statement from them that they NEVER followed up with)
I look forward to settling this issue and giving this business a better review
Thank You
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,
We regret that the customer is not happy with the purchase made with us and see that they are returning the item as they not like the functionality.
Our Return Policy is listed on the website where the customer placed this order and also
on the order invoice that says:
"Policies & Procedures: You have read and agree to all of our Policies & Procedures regarding exchanges, returns, etc."
Any returns made on this order will be subjected to our Return Policy as agreed by customer upon placing this order via our online shopping cart
If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
Customer Relations Department
###-###-####

To Whom This May Concern: We sincerely
apologize for the inconvenience that this may have caused you. We are here to help you in any way possible as we do not manufacture nor refurb any of the items we carry we do offer the customers 30Dys return/exchange and as a courtesy we extended that time frame for this customer. We also exchanged the item an additional time without asking about any user errors and use.
We've went
ahead and emailed the return directions to send the item back to us
for inspection and consequent refund. We regret we were not able to make this customer one of our happy customers and will accept the item back for refund only. Once the item is returned the customer will be refunded the full purchase price of the item even after months of use
If
you have any questions please feel free to contact our Customer Relations
Department - Monday thru Friday - between the hours of 9am and 4pm
Eastern/Standard at ###-###-####

To Whom This May Concern,We regret that you did not receive your order here with us.After reviewing your complaint along with our notation history I do show that *** has been working on the package whereabouts and the package still shows to be "In Transit" to your delivery
address.We will continue to work with *** to regain our package and have refunded the full purchase price of the order today. If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern:We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment the item ordered was a replacement - replacement for the original - your proof of purchase shows Replacement Filter for GE RPWF / WSG-(2-Pack). We
take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselvesWe show that the item was successfully return and will be refunded the purchase price of the item immediately.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern,We show that this order has been fully refunded and closed.If you have any additional questions and/or comments please feel free to contact our US Based Customer Service Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this has causedAfter reviewing this complaint along with our notation history we do show that we spoke with our customer today and
have previously made arrangements to pick up the motor for inspection and consequent refund.If you have any additional questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like to reopen complaint Factory Outlet StoreI ordered cordless phone ORDER *** order was placed with Donny Ext *** Option placed 1-**-Whjle speaking with this person I asked him if I put the phone on speaker phone would my voice break upHe stated noBut he was wrong the problem still esistedI informed him if this happens I would return the phones No problem I spoke to MgrC*** explained the problem and tole her I paid for shipping out of pocket #***She stated they would only pay for $6.64 It take about days receive the checkIt has been two months and no checkI would like to know where the rest of the money went and why I did not receive the full amountIn my opinion this is Fraud. As of this writing I still have not received the check due meThis company is very seceretive in giving out informationDo not due any business with this company. Thank you *** * ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and after review of the complaint along with the notation history we have refunded the associated return fees back to the customer's card
If you have any questions and/or
comments please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
Customer Relations Department

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenienceAfter reviewing this complaint along with our notation history we see that our customer placed this order was placed on 3/**/and
delivered on 4/*/ Per our Return Policy customer's have up to 30Days after delivery to return any item for any reason We do see that our customer contacted us on 2/**/to state that they believe they received the incorrect filters A manager reviewed with our warehouse and found that we shipped exactly what our customer purchased via our online shopping cart (Replacement Filter for GE MSWF / WSG-2-Pack) and as a courtesy our manager suggested that our customer may return the unopened portion of the order for full refund. We understand that our customer is not happy with this solution and will refund the total price of the order as a courtesy to our customer A refund will be processed and mailed out to our customer within the next to Business DaysIf you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us After reviewing this complaint along with our notation history we do show that our customer contacted us directly on 8/**/** stating that the item would not hold a charge Our
Customer Care agent reviewed the order and decided to fully refund our customer without the need of a return This refund was successfully completed on 8/**/**.On 8/**/** our customer contacted us to inquire about the refund and was updated about the previous refund made on 8/**/** We received calls from our customer regarding the refund previously made also on 8/**, 8/**, 8/17, and again on 8/ Each time we confirmed that the refund was previously made on 8/**/** and suggested that our customer contact their Card Company directly to inquire about how long refunds typically take before our customer is able to view it in their account.We sincerely apologize for any inconvenienced that this may have caused If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

To Whom This May Concern,
Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused youWe are consistently training our Customer Support Department and we use all feedback to further assist our Customers. We do show that both orders were successfully returned and previously refunded the full purchase price. As a courtesy we will refund our customer's shipping charges to their *** ** physical address as soon as possible and would also like to extend a 10% discount on their next orderIf you would like to contact us at your convenience please call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist US Based Customer Relations Department ###-###-#### ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They keep lyingWhen I called and finally had a chance to talk the ***, she said that my screen was covered under the warranty and she gave me a number call and said they were dealing with another insurance company and they would fix my phoneWhen I called the number she gave me, it was the wrong numberAlso they are lying saying all there phones are United States phone but the phone I have is an oversees phoneI initially started the purchase on line, but I called and talked a representative who sold me the extended warranty and he didn't tell me nothing about I can read the warranty onlineHe told me I was covered everything that's y I purchased itThey need stop lying there customers and take responsibility there actions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,
We regret that the customer was not happy with the purchase made with us. We are indeed a USA based company
We sincerely apologize for the inconvenience that this may have caused youWe understand the situation/error and as a courtesy
refunded the full purchase price of the returnPlease contact your card issuing bank to find out exactly when this amount will be placed back into your account
We would be more than happy to help in any way that we canplease feel free to contact our Customer Relations Department - Monday thru Friday - 9am until
4pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern,We sincerely regret the issues you encountered with us and after reviewing your complaint along with our notation history we do show that you are indeed owed a refund of $as the following items were not returned:2) Simmons Twill Stripe Pillow Jumbo
1) Simmons Waterproof MP Queen These items were shipping in a separate shipment and should be returned for refund of the remaining $92.10.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you have any further questions and/or issues with your order.Customer Relations