Hi there, We apologize for any inconvenience caused to youYou complained you had not received your shirt, but we checked it has been delivered , now you mentioned you have received it, if you didn't receive it how you can keep itYou complained we didn't reply your message, we checked we have replied all your message For the parcel delivered delay, which is out of our control, and the shipping fee has charged for the shipping agent not us , to make you feel better , we have refund for the shipping fee you paid for you, you are going to receive the refund in 1-business daysYour support and understanding will be highly appreciatedOnce again, sorry for any inconvenience caused to you
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked and found there were two orders in your account [redacted] was placed on Feb 22nd and the parcel was shipped out on Feb 27th with free shipping [redacted] was placed on March 2nd and the parcel was shipped out on March 4th with free shippingThey were unable to track as you have chosen the free shipping without paying any postageAccording to the delivery time, the first should have arrived and the second one may arrive soonPlease contact your local post office for getting the parcel earlierWe will stay with you until you get the two parcelsAnd if you don’t get the parcel finally we can arrange the re-sending to you for freeRegards, Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are two items in your order [redacted] _4/ [redacted] _1, [redacted] _was canceled and you should have got the refund long time ago, 103753_we have shipped out on Feb 12th with free shipping as you didn’t pay any postageAnd we estimate you will get the parcel soonHere as the inconvenience we have refunded the cost of the item $for youYou will get it within 3-daysAny questions welcome contact our official email: [redacted] @ [redacted] .comBellelily Team
Dear Customer, Sorry for replying you lateWe have checked the history email recordWe have made agreement on refund 25% to youAnd the refund has been done for youYou might get the refund within 3-daysPlease don’t worry, Any questions welcome contact usRegards, Fairyseason Team
Dear ***, We apologize for any inconvenience caused to youWe have made the refund for the two unshipped items in your ordered on 1/27/2018, Please understand it takes time for bank to processJust have a little patient , you are going to get your full refund in 5-business daysIf you have any question about your order, please feel free to contact at: [redacted] @ [redacted] .com
Hi there, We apologize for any inconvenience caused to youWe have checked your order # [redacted] , there are items under your order , according to your message , you have received the item #***_The rest of items have been shipped via USPS with the tracking number# [redacted] , we tracked it by here: https:// [redacted] .net that shows it has been delivered to your Mailbox(Po Box), Please check and advisewe are so sorry we are unable to cancel and refund for the delivered itemsIf you have any question about your order, please feel free to contact at: [redacted] @ [redacted] .com
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] You made the order on Dec 7th in 2016, and the parcel was shipped out Dec 10th in And according to the history message in email, we have arrange the re-sending for you on Feb 17th for freeYou may have got the parcels alreadyIf not then please contact your local post office for getting the parcel earlierRegards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am not paying over seas shipping feesThat will cost more than my refund! Regards, [redacted]
Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are items in your order [redacted] _was canceled and you should have got the refundAnd the item which shipped finally was [redacted] _3($9.35)We have done refund on this item for youYou will get the refund within 3-daysRegards! Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear [redacted] ***, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This order was shipped out by tracking number [redacted] And status you can track by this link: http://www[redacted] .netWe can not cancel the shipped parcelIf you don’t like it, please contact us when you get the parcel for return with our official email account: [redacted] @ [redacted] .comRegards, Fairyseason Team
Hi ***, About your order, as we have mentioned, ***_was shipped out on Apr 13thIt may take some time for it arrivingPlease be little patient for thatAlso as you have chosen the free shipping ( without paying any postage when making order), if we will arrange re-sending, only free shipping is supported, and extra shipping cost will exist if you want the parcel with tracked onlinePlease understand itregards! Fairyseason Team
Dear [redacted] ***, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] It was placed in with free shipping which means parcel untracked onlineHere as you mentioned you haven’t got it, we have arranged re-sending with free shipping for youAnd you will get it soonPlease be little patient for itRegards, Fairyseason Team
Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] It was placed on Dec 6th in And you have chosen the free shipping as the shipping method which means the parcel is not tracked in transitAnd we have sent your parcel out on Dec 10th and The parcel might be delayed as the Christmas busy season and huge parcels in custom at that timeBut we sure that you will get the parcelAlso please contact your local post office for getting the parcel earlierAnd if you don’t get it please confirm us your correct and full address and we will arrange re-sending for youAny questions welcome contact [redacted] @ [redacted] .comRegards Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This order was placed on Nov 5th and shipped out on Nov 8th with free shipping which you have chosen without paying any postageAnd According to the history communication in emails, we have made agreement to arrange re-sending to you for freeThe re-sending parcel was shipped out on April 13th alreadySo you will get the new parcel soonRegards! Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are two items in your order 101405_2/102682_Please confirm us which one you don’t getAnd contact our official email ID: [redacted] @ [redacted] .com, our colleague will process your refund with thatRegards, Fairyseason Team
Hi there, We apologize for any inconvenience caused to youWe have checked our history message, you measured is incorrectAnd we have checked with our warehouse keeper, our size matches size chart, the shirt you received may send the wrong size or mix the size tag on it At Fairyseason, we value each and every single customerAs customer satisfaction is always our top prioritywe terrible sorry for the item you received doesn't fit you, for your inconvenience, we'd to send the correct size for you or make the full refund for you, hope you can accept our sincerityif you greet this suggestion, please get back to us
Dear [redacted] Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] According to the history communication in emails, we have made agreement to arrange re-sending for youAnd we will update the tracking number once the resending parcel shipped out Regards! Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear ***, Sorry for inconvenience and troubles caused to youWe have checked your order [redacted] According to history communication in emails, we have made agreement to arrange re-sending to you for freeAnd the re-sending parcel was shipped out on Feb 28thYou might have got the parcel or it should have arrived to local post officePlease check it for your referenceRegards, Fairyseason Team
Hi there, We apologize for any inconvenience caused to youYou complained you had not received your shirt, but we checked it has been delivered , now you mentioned you have received it, if you didn't receive it how you can keep itYou complained we didn't reply your message, we checked we have replied all your message For the parcel delivered delay, which is out of our control, and the shipping fee has charged for the shipping agent not us , to make you feel better , we have refund for the shipping fee you paid for you, you are going to receive the refund in 1-business daysYour support and understanding will be highly appreciatedOnce again, sorry for any inconvenience caused to you
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked and found there were two orders in your account [redacted] was placed on Feb 22nd and the parcel was shipped out on Feb 27th with free shipping [redacted] was placed on March 2nd and the parcel was shipped out on March 4th with free shippingThey were unable to track as you have chosen the free shipping without paying any postageAccording to the delivery time, the first should have arrived and the second one may arrive soonPlease contact your local post office for getting the parcel earlierWe will stay with you until you get the two parcelsAnd if you don’t get the parcel finally we can arrange the re-sending to you for freeRegards, Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are two items in your order [redacted] _4/ [redacted] _1, [redacted] _was canceled and you should have got the refund long time ago, 103753_we have shipped out on Feb 12th with free shipping as you didn’t pay any postageAnd we estimate you will get the parcel soonHere as the inconvenience we have refunded the cost of the item $for youYou will get it within 3-daysAny questions welcome contact our official email: [redacted] @ [redacted] .comBellelily Team
Dear Customer, Sorry for replying you lateWe have checked the history email recordWe have made agreement on refund 25% to youAnd the refund has been done for youYou might get the refund within 3-daysPlease don’t worry, Any questions welcome contact usRegards, Fairyseason Team
Dear ***, We apologize for any inconvenience caused to youWe have made the refund for the two unshipped items in your ordered on 1/27/2018, Please understand it takes time for bank to processJust have a little patient , you are going to get your full refund in 5-business daysIf you have any question about your order, please feel free to contact at: [redacted] @ [redacted] .com
Hi there, We apologize for any inconvenience caused to youWe have checked your order # [redacted] , there are items under your order , according to your message , you have received the item #***_The rest of items have been shipped via USPS with the tracking number# [redacted] , we tracked it by here: https:// [redacted] .net that shows it has been delivered to your Mailbox(Po Box), Please check and advisewe are so sorry we are unable to cancel and refund for the delivered itemsIf you have any question about your order, please feel free to contact at: [redacted] @ [redacted] .com
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] You made the order on Dec 7th in 2016, and the parcel was shipped out Dec 10th in And according to the history message in email, we have arrange the re-sending for you on Feb 17th for freeYou may have got the parcels alreadyIf not then please contact your local post office for getting the parcel earlierRegards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am not paying over seas shipping feesThat will cost more than my refund! Regards, [redacted]
Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are items in your order [redacted] _was canceled and you should have got the refundAnd the item which shipped finally was [redacted] _3($9.35)We have done refund on this item for youYou will get the refund within 3-daysRegards! Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Dear [redacted] ***, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This order was shipped out by tracking number [redacted] And status you can track by this link: http://www[redacted] .netWe can not cancel the shipped parcelIf you don’t like it, please contact us when you get the parcel for return with our official email account: [redacted] @ [redacted] .comRegards, Fairyseason Team
Hi ***, About your order, as we have mentioned, ***_was shipped out on Apr 13thIt may take some time for it arrivingPlease be little patient for thatAlso as you have chosen the free shipping ( without paying any postage when making order), if we will arrange re-sending, only free shipping is supported, and extra shipping cost will exist if you want the parcel with tracked onlinePlease understand itregards! Fairyseason Team
Dear [redacted] ***, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] It was placed in with free shipping which means parcel untracked onlineHere as you mentioned you haven’t got it, we have arranged re-sending with free shipping for youAnd you will get it soonPlease be little patient for itRegards, Fairyseason Team
Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] It was placed on Dec 6th in And you have chosen the free shipping as the shipping method which means the parcel is not tracked in transitAnd we have sent your parcel out on Dec 10th and The parcel might be delayed as the Christmas busy season and huge parcels in custom at that timeBut we sure that you will get the parcelAlso please contact your local post office for getting the parcel earlierAnd if you don’t get it please confirm us your correct and full address and we will arrange re-sending for youAny questions welcome contact [redacted] @ [redacted] .comRegards Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This order was placed on Nov 5th and shipped out on Nov 8th with free shipping which you have chosen without paying any postageAnd According to the history communication in emails, we have made agreement to arrange re-sending to you for freeThe re-sending parcel was shipped out on April 13th alreadySo you will get the new parcel soonRegards! Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are two items in your order 101405_2/102682_Please confirm us which one you don’t getAnd contact our official email ID: [redacted] @ [redacted] .com, our colleague will process your refund with thatRegards, Fairyseason Team
Hi there, We apologize for any inconvenience caused to youWe have checked our history message, you measured is incorrectAnd we have checked with our warehouse keeper, our size matches size chart, the shirt you received may send the wrong size or mix the size tag on it At Fairyseason, we value each and every single customerAs customer satisfaction is always our top prioritywe terrible sorry for the item you received doesn't fit you, for your inconvenience, we'd to send the correct size for you or make the full refund for you, hope you can accept our sincerityif you greet this suggestion, please get back to us
Dear [redacted] Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] According to the history communication in emails, we have made agreement to arrange re-sending for youAnd we will update the tracking number once the resending parcel shipped out Regards! Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear ***, Sorry for inconvenience and troubles caused to youWe have checked your order [redacted] According to history communication in emails, we have made agreement to arrange re-sending to you for freeAnd the re-sending parcel was shipped out on Feb 28thYou might have got the parcel or it should have arrived to local post officePlease check it for your referenceRegards, Fairyseason Team