I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
You have refunded my order but not sent me a return label with whivh to return this order.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not paying over seas shipping fees. That will cost more than my refund!
Regards,
[redacted]
Dear [redacted], We apologize for any inconvenience caused to you. After checking, your order #[redacted] was shipped via surface mail on 12/11/2017. Free Shipping is unable to track on line as you have chosen free shipping without paying any postage. Normally, it would take 10-20 working days to be delivered form the shipping day. It is in time frame so far , as you know it is hard to control the delivery time when the parcel is in transit. sometimes it is quick, sometimes it is slow. it is out of our control. And we can't avoid some days delay in transit like bad weather, customs clearance and so on.but we try our best to get your parcel to you. As long as the address you left is correct ,we can promise you can receive the parcel finally. And we will be responsible for any damages or losses incurred in the shipping process. f you still can't receive it on 1/11/2018, we'd like to send the replacements for you ? if you don't want the original item you ordered , you can choose the season item with similar price to replace it. is that ok ? If you have any question about your order, please feel free to contact at: [redacted].com
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. Your parcel was shipped out by tracking number [redacted]. Status you can track by this link: http://www.[redacted].net. 2017-06-19 18:09: It has arrived your local place. So...
please contact your local post office, you will get the parcel within 2-3 days. Regards, Fairyseason Team
We apologize for any inconvenience caused to you. After checking our history message, You ordered size L for the three items#[redacted] & [redacted] &[redacted], so we sent the size L for you , you can log in your account for checking. For two shirts have the seam coming out, very sorry for that, we need to return it to the factory to apply compensation or replacement for you. Here we have some suggestions below, 1) We refund 60% of the two defected items and you just keep them. 2) We resend two new shirts for you, if you want other size, please let us know.
Dear [redacted], We are so sorry for the delay in replying your letter and any inconvenience caused to you. We have checked the history email ,we have replied your each email , if you don't receive it , please check your spam. Your order #[redacted] was shipped via USPS with the...
tracking number #[redacted] on 11/30/2017, status can be tracked by here: https://[redacted].net. Your parcel should have arrived according to regular shipping time. As a result of strict customs inspection, numerous packages have piled up in customs. there may be some days delay in delivery. Your patience and understanding will be highly appreciated. It has arrived : [redacted] IL DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in [redacted] IL DISTRIBUTION CENTER on January 1, 2018 at 6:35 am. The item is currently in transit to the destination. You will receive it soon , nnce again, sorry for any inconvenience caused to you. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com
Dear [redacted], We apologize for any inconvenience caused to you. We have made the refund for the two unshipped items in your ordered on 1/27/2018, Please understand it takes time for bank to process. Just have a little patient , you are going to get your full refund in 5-10 business...
days. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com
Dear [redacted]. Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. According to the history communication in emails, we have made agreement to arrange re-sending for you. And we will update the tracking number once the resending parcel shipped out....
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The stains on the shirt is not on just one of the items, but on all 9
that I have ordered. It DOES impact wear, as I bought these items as
'wholesale', so I had the intentions of selling these to my customers. I
cannot sell these items to my customers for half of what I paid for
them. I would prefer a refund on these items, as they were damaged and
not what I was expecting. I guess I will just take a loss on the rest of the products.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 3 items in your order. About the Hoodie you mentioned, we can refund for you once we get the returned parcel. And once the parcel wase returned please send the tracking...
number to our official email about: [redacted].com. Or you can keep this item and we can process the 20% refund for this item for you. So please let us know your idea. Waiting for your reply. Regards, Fairyseason Team
Hi there, We apologize for any inconvenience caused to you. After checking, your ordered 75 items on our website. as our stock status and to make sure you can receive the item early, so that you have a good experience shopping, we shipped your order separately, at the same time we'd like...
to bear extra shipping fee.[redacted]_4 #2 and [redacted]_5 *2 have been canceled and made the refund for you , the refund have been back to your account. 1) we offer two shipping method , free shipping and standard ,Free Shipping is unable to track on line as you have chosen free shipping without paying any postage., but most of customers can receive their parcels as long as the address they left are correct , we have shipped millions of packages via this shipping method, 98% of customers can receive them. Furthermore most of items in your order were shipped via DHL and USPS. you have received most of them. 2)You mentioned the item#[redacted]_7 was missing , we just need the pics on the label to verify the weight as our system shown it has been shipped with other items together in one parcel. And we have resent it for you , it was shipped on 11/8/2017. 3) For you mentioned : one of shirts were completely covered in stains that looked like black mold. we admit , but it is not terribly as you description, the stain is small it has not much impact on wearing. we'd like to resend a new one for you or made the full refund for this shirt. 4) After checking our history message , we have answered all the problems you mentioned and consulted with you to find a agreeable way for you. 5) "Items I received were damaged" . we have checked our history message, we can't find the evidences. We will be responsible for any damages or losses incurred in the shipping process. 6) We have post it on our website clearly , we’re able to offer you amazing discounts with high value products. As you know "Thousands of readers in the eyes of a thousand Hamlet", We have sold different items to the people all over the world. Everyone's likes and dislikes vary from countries to countries.So it is hard to meet everyone's demand. Maybe it is just not as perfect as you thought, not meet your expectations. But We have also gotten much praise and positive review from other customers. In summary, if you have any questions , feel free to contact our email.
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your account. There are two orders under your account. [redacted] was placed on Mar 24th and shipped out on March 26th. [redacted] was placed on April 15th and shipped out on April 16th....
They can’t be tracked as you have chosen the free shipping when placing the order. According to delivery time your parcel should have arrived, please contact your local post office for getting the parcel earlier. Please check first and get back to us. We will stay with you until you get the parcels. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. The parcel was placed on Dec 2nd and shipped out on Dec 3rd. It was shipped out in time. And according to the delivery time, you should have got the parcel for long time. If...
not then please contact your local post office for getting the parcel earlier. Regards, Fairyseason Team
Dear [redacted], We have checked your order [redacted] according to your request and The refund has been applied for you. As the network connection it failed to refund to you. And we have applied for you again and you will get the refund within 3-7 days. Sorry for the inconvenience...
and troubles. Any questions welcome contact our official email ID: [redacted].com. regards! Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. You made the order on Dec 7th in 2016, and the parcel was shipped out Dec 10th in 2016. And according to the history message in email, we have arrange the re-sending for...
you on Feb 17th for free. You may have got the parcels already. If not then please contact your local post office for getting the parcel earlier. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are two items in your order 101405_2/102682_2. Please confirm us which one you don’t get. And contact our official email ID: [redacted].com, our colleague will process your...
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked our email account. There are no emails about the issue you mentioned. And we haven’t got any pictures about the stain. Here as the convenience we have don the 30% refund of the item [redacted] for you. Please check your...
account for your reference. Regards! Fairyseason Team
Hi there, We apologize for any inconvenience caused to you. You complained you had not received your shirt, but we checked it has been delivered , now you mentioned you have received it, if you didn't receive it how you can keep it. You complained we didn't reply your message, we checked we have replied all your message. For the parcel delivered delay, which is out of our control, and the shipping fee has charged for the shipping agent not us , to make you feel better , we have refund for the shipping fee you paid for you, you are going to receive the refund in 1-7 business days. Your support and understanding will be highly appreciated. Once again, sorry for any inconvenience caused to you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. It was paid on May 28th and shipped out on May 29th with free shipping which you have chosen during making order. It’s unable to track online as you don’t pay any shipping...
fee for it. And Normally it may take 15-20days for reaching there. And we will stay with you until you get the parcel. Regards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
You have refunded my order but not sent me a return label with whivh to return this order.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not paying over seas shipping fees. That will cost more than my refund!
Regards,
[redacted]
Dear [redacted], We apologize for any inconvenience caused to you. After checking, your order #[redacted] was shipped via surface mail on 12/11/2017. Free Shipping is unable to track on line as you have chosen free shipping without paying any postage. Normally, it would take 10-20 working days to be delivered form the shipping day. It is in time frame so far , as you know it is hard to control the delivery time when the parcel is in transit. sometimes it is quick, sometimes it is slow. it is out of our control. And we can't avoid some days delay in transit like bad weather, customs clearance and so on.but we try our best to get your parcel to you. As long as the address you left is correct ,we can promise you can receive the parcel finally. And we will be responsible for any damages or losses incurred in the shipping process. f you still can't receive it on 1/11/2018, we'd like to send the replacements for you ? if you don't want the original item you ordered , you can choose the season item with similar price to replace it. is that ok ? If you have any question about your order, please feel free to contact at: [redacted].com
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. Your parcel was shipped out by tracking number [redacted]. Status you can track by this link: http://www.[redacted].net. 2017-06-19 18:09: It has arrived your local place. So...
please contact your local post office, you will get the parcel within 2-3 days. Regards, Fairyseason Team
We apologize for any inconvenience caused to you. After checking our history message, You ordered size L for the three items#[redacted] & [redacted] &[redacted], so we sent the size L for you , you can log in your account for checking. For two shirts have the seam coming out, very sorry for that, we need to return it to the factory to apply compensation or replacement for you. Here we have some suggestions below, 1) We refund 60% of the two defected items and you just keep them. 2) We resend two new shirts for you, if you want other size, please let us know.
Dear [redacted], We are so sorry for the delay in replying your letter and any inconvenience caused to you. We have checked the history email ,we have replied your each email , if you don't receive it , please check your spam. Your order #[redacted] was shipped via USPS with the...
tracking number #[redacted] on 11/30/2017, status can be tracked by here: https://[redacted].net. Your parcel should have arrived according to regular shipping time. As a result of strict customs inspection, numerous packages have piled up in customs. there may be some days delay in delivery. Your patience and understanding will be highly appreciated. It has arrived : [redacted] IL DISTRIBUTION CENTER, Arrived at USPS Regional Facility, Your item arrived at our USPS facility in [redacted] IL DISTRIBUTION CENTER on January 1, 2018 at 6:35 am. The item is currently in transit to the destination. You will receive it soon , nnce again, sorry for any inconvenience caused to you. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com
Dear [redacted], We apologize for any inconvenience caused to you. We have made the refund for the two unshipped items in your ordered on 1/27/2018, Please understand it takes time for bank to process. Just have a little patient , you are going to get your full refund in 5-10 business...
days. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com
Dear [redacted]. Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. According to the history communication in emails, we have made agreement to arrange re-sending for you. And we will update the tracking number once the resending parcel shipped out....
Regards! Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The stains on the shirt is not on just one of the items, but on all 9
that I have ordered. It DOES impact wear, as I bought these items as
'wholesale', so I had the intentions of selling these to my customers. I
cannot sell these items to my customers for half of what I paid for
them. I would prefer a refund on these items, as they were damaged and
not what I was expecting. I guess I will just take a loss on the rest of the products.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 3 items in your order. About the Hoodie you mentioned, we can refund for you once we get the returned parcel. And once the parcel wase returned please send the tracking...
number to our official email about: [redacted].com. Or you can keep this item and we can process the 20% refund for this item for you. So please let us know your idea. Waiting for your reply. Regards, Fairyseason Team
Hi there, We apologize for any inconvenience caused to you. After checking, your ordered 75 items on our website. as our stock status and to make sure you can receive the item early, so that you have a good experience shopping, we shipped your order separately, at the same time we'd like...
to bear extra shipping fee.[redacted]_4 #2 and [redacted]_5 *2 have been canceled and made the refund for you , the refund have been back to your account. 1) we offer two shipping method , free shipping and standard ,Free Shipping is unable to track on line as you have chosen free shipping without paying any postage., but most of customers can receive their parcels as long as the address they left are correct , we have shipped millions of packages via this shipping method, 98% of customers can receive them. Furthermore most of items in your order were shipped via DHL and USPS. you have received most of them. 2)You mentioned the item#[redacted]_7 was missing , we just need the pics on the label to verify the weight as our system shown it has been shipped with other items together in one parcel. And we have resent it for you , it was shipped on 11/8/2017. 3) For you mentioned : one of shirts were completely covered in stains that looked like black mold. we admit , but it is not terribly as you description, the stain is small it has not much impact on wearing. we'd like to resend a new one for you or made the full refund for this shirt. 4) After checking our history message , we have answered all the problems you mentioned and consulted with you to find a agreeable way for you. 5) "Items I received were damaged" . we have checked our history message, we can't find the evidences. We will be responsible for any damages or losses incurred in the shipping process. 6) We have post it on our website clearly , we’re able to offer you amazing discounts with high value products. As you know "Thousands of readers in the eyes of a thousand Hamlet", We have sold different items to the people all over the world. Everyone's likes and dislikes vary from countries to countries.So it is hard to meet everyone's demand. Maybe it is just not as perfect as you thought, not meet your expectations. But We have also gotten much praise and positive review from other customers. In summary, if you have any questions , feel free to contact our email.
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your account. There are two orders under your account. [redacted] was placed on Mar 24th and shipped out on March 26th. [redacted] was placed on April 15th and shipped out on April 16th....
They can’t be tracked as you have chosen the free shipping when placing the order. According to delivery time your parcel should have arrived, please contact your local post office for getting the parcel earlier. Please check first and get back to us. We will stay with you until you get the parcels. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. The parcel was placed on Dec 2nd and shipped out on Dec 3rd. It was shipped out in time. And according to the delivery time, you should have got the parcel for long time. If...
not then please contact your local post office for getting the parcel earlier. Regards, Fairyseason Team
Dear [redacted], We have checked your order [redacted] according to your request and The refund has been applied for you. As the network connection it failed to refund to you. And we have applied for you again and you will get the refund within 3-7 days. Sorry for the inconvenience...
and troubles. Any questions welcome contact our official email ID: [redacted].com. regards! Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. You made the order on Dec 7th in 2016, and the parcel was shipped out Dec 10th in 2016. And according to the history message in email, we have arrange the re-sending for...
you on Feb 17th for free. You may have got the parcels already. If not then please contact your local post office for getting the parcel earlier. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are two items in your order 101405_2/102682_2. Please confirm us which one you don’t get. And contact our official email ID: [redacted].com, our colleague will process your...
refund with that. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked our email account. There are no emails about the issue you mentioned. And we haven’t got any pictures about the stain. Here as the convenience we have don the 30% refund of the item [redacted] for you. Please check your...
account for your reference. Regards! Fairyseason Team
Hi there, We apologize for any inconvenience caused to you. You complained you had not received your shirt, but we checked it has been delivered , now you mentioned you have received it, if you didn't receive it how you can keep it. You complained we didn't reply your message, we checked we have replied all your message. For the parcel delivered delay, which is out of our control, and the shipping fee has charged for the shipping agent not us , to make you feel better , we have refund for the shipping fee you paid for you, you are going to receive the refund in 1-7 business days. Your support and understanding will be highly appreciated. Once again, sorry for any inconvenience caused to you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. It was paid on May 28th and shipped out on May 29th with free shipping which you have chosen during making order. It’s unable to track online as you don’t pay any shipping...
fee for it. And Normally it may take 15-20days for reaching there. And we will stay with you until you get the parcel. Regards, Fairyseason Team