Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your information. Your email account is [redacted].com. But your order [redacted] was under account:[redacted].com, that’s why our colleague can’t find your order. There are 10 items in your order....
3pcs [redacted]_1 was shipped out in one parcel and you have got it. 4pcs [redacted]_1&2pcs [redacted]_2& 1pcs [redacted]_4 were shipped out in one parcel with free shipping on Oct 24th. You should have got them for long time according to the delivery time. And if not then please contact your local post office for getting the parcel earlier. Please check and get back to us. Also please send your correct email address to our official email account: [redacted].com for re-sending. Regards! Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 3 items in your order. They were shipped out on March 23rd with separate parcels. And according to delivery time, you might have got all...
parcels. If not then please contact your local post office for getting the parcel earlier. Or you can provide the correct shipping address to our official email account [redacted].com so that we can arrange the re-sending for you. Waiting for your reply. Regards! Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was shipped out by tracking number [redacted]. And status you can track by this link: http://www.[redacted].net. We can not cancel the shipped parcel. If you don’t...
like it, please contact us when you get the parcel for return with our official email account: [redacted]@[redacted].com. Regards, Fairyseason Team
Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. It was placed on Dec 6th in 2016. And you have chosen the free shipping as the shipping method which means the parcel is not tracked in transit. And we have sent your parcel out on Dec...
10th and The parcel might be delayed as the Christmas busy season and huge parcels in custom at that time. But we sure that you will get the parcel. Also please contact your local post office for getting the parcel earlier. And if you don’t get it please confirm us your correct and full address and we will arrange re-sending for you. Any questions welcome contact [redacted].com. Regards Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was placed on Jan 31st and the parcel was shipped out on Feb 8th in one parcel with free shipping without paying any postage as you have chosen the free shipping...
which is unable to track online. According to the delivery time, the parcel should have arrived to your local post office for long time. Please contact them for getting the parcel earlier. If not then we can arrange the re-sending for you. Please check and get back to our official email ID: [redacted].com. Regards! Fairyseason Team
Dear [redacted], Sorry for replying you late. We have checked your order [redacted]. According to the delivery time, you should have got the another hoodie already. Please check it for your reference or contact your local post office for getting the parcel earlier. About the first item which...
you get, here as the inconvenience and troubles we have done the 30% refund for this item for you. You will get within 3-7 days. Please check it for your reference. Regards! Fairyseason Team
Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 7 items in your order. [redacted]_3 was canceled and you should have got the refund. And the item which shipped finally was [redacted]_3($9.35). We have done refund on this item for you. You will...
get the refund within 3-7 days. Regards! Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Revdex.com received the following update from the customer: I have still not received my order from the business.
Regards,
[redacted]
We apologize for any inconvenience caused to you. We have made 15% refund for you after agreeing with you , please kindly find the attachment picture about the proof of refund. If you have any question about your order, please feel free to contact at: [redacted].com.
I reviewed the response and they said I have to wait until I receive the rest of my order before they will do any returns. So it's not resolved yet.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 4 items in your order. [redacted]_3/[redacted]_3 were canceled and we have done the refund on Feb 6th. You should have got them for long time. About the defective item, we check the...
history emails but no any pictures about that. We can’t confirm the defective truth. Please offer more information about that so that we can process for you asap. Regards Bellelily Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I know the item has finally been shipped but that does not change the fact that I paid extra for faster shipping and over 3 weeks after my purchase it is still in China.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This company feels that I should pay for their mistakes. They advertise something completely different then what it is. If they item looks Grey online it should arrive Grey. If the product the company claims its worth a certain value it should look like it's worth that value and not arrive looking like it's worth $1. This company is more worried about their loss then my loss. I paid for an item that look Grey and not an ugly pink color. I should not be told that I have to pay for any returns and should not be offered a discount for their mistake. I should not loose money for their error.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was paid on 02:27am on March 22nd. And we got your first email about applying canceling order at 02:46pm on March 22nd. According to our policy that order can be canceled...
within 1 hour since paying. Your order was not in scope and it has been shipped out via [redacted]. Status you can track it by link: http://www.[redacted].net. Your will get the parcel in short time. Any questions welcome contact our official email:[redacted].com, we will try our best to help you out. Have a nice day! Regards! Fairyseason Team
Dear [redacted], Sorry for replying you late. We have checked your order [redacted]. This order was canceled as your request according to the history communication by mail. And you will get the refund within 3-7 days. We will stay with you until you get the refund. Regards, Fairyseason Team
Dear Customer, We have rechecked your order. The lost item [redacted] is $13.69, and you only pay $12.32 via enjoying the coupon, and the taxes depend on your local custom. WE won't bear the cost. So here we have processed $12.32 refund for you. You will get within 3-7 days. regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. It was placed on Nov 30th in 2016. And you have chosen the free shipping as the shipping method which means the parcel is not tracked in transit. And we have sent your parcel out on...
Dec 8th and The parcel might be delayed as the Christmas busy season and huge parcels in custom at that time. But we sure that you will get the parcel. Also please contact your local post office for getting the parcel earlier. And if you don’t get it please confirm us your correct and full address and we will arrange re-sending for you. Any questions welcome contact [redacted]@[redacted].com. Regards, Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. Your parcel was shipped out on July 5th. Your And it was shipped via free shipping which is unable to be tracked as you didn’t pay any shipping fee for it. According to the delivery...
time, you might get the parcel within 10-20days after parcel shipped out. So please contact your local post office for getting the parcel earlier. Regards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue I have with waiting for the delivery time is that in the last 2 emails they have sent me the package that was mailed out on March 21 the delivery time has changed. The first range they gave me was 15-35 days and when I responded because that means it should have arrived by now they changed the delivery date range to 25-60 days and with no tracking number there's no way for me to know if they have actually even sent it out. To tell me that I just need to wait the delivery date which could be another month from now and then if it doesn't arrive by then wait another week and then follow up for an item that I have been waiting on since November is not acceptable. If I need to wait for a shipping date I believe they should be able to give me some kind of tracking number to ensure that they have shipped it (even if that means they ship it again with a tracking number that the company pays for) or that I should receive some reimbursement as I am now waiting for an item I can't even use as it was for my sister's baby and by the time it arrives the baby will be too big.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your information. Your email account is [redacted].com. But your order [redacted] was under account:[redacted].com, that’s why our colleague can’t find your order. There are 10 items in your order....
3pcs [redacted]_1 was shipped out in one parcel and you have got it. 4pcs [redacted]_1&2pcs [redacted]_2& 1pcs [redacted]_4 were shipped out in one parcel with free shipping on Oct 24th. You should have got them for long time according to the delivery time. And if not then please contact your local post office for getting the parcel earlier. Please check and get back to us. Also please send your correct email address to our official email account: [redacted].com for re-sending. Regards! Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 3 items in your order. They were shipped out on March 23rd with separate parcels. And according to delivery time, you might have got all...
parcels. If not then please contact your local post office for getting the parcel earlier. Or you can provide the correct shipping address to our official email account [redacted].com so that we can arrange the re-sending for you. Waiting for your reply. Regards! Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was shipped out by tracking number [redacted]. And status you can track by this link: http://www.[redacted].net. We can not cancel the shipped parcel. If you don’t...
like it, please contact us when you get the parcel for return with our official email account: [redacted]@[redacted].com. Regards, Fairyseason Team
Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. It was placed on Dec 6th in 2016. And you have chosen the free shipping as the shipping method which means the parcel is not tracked in transit. And we have sent your parcel out on Dec...
10th and The parcel might be delayed as the Christmas busy season and huge parcels in custom at that time. But we sure that you will get the parcel. Also please contact your local post office for getting the parcel earlier. And if you don’t get it please confirm us your correct and full address and we will arrange re-sending for you. Any questions welcome contact [redacted].com. Regards Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was placed on Jan 31st and the parcel was shipped out on Feb 8th in one parcel with free shipping without paying any postage as you have chosen the free shipping...
which is unable to track online. According to the delivery time, the parcel should have arrived to your local post office for long time. Please contact them for getting the parcel earlier. If not then we can arrange the re-sending for you. Please check and get back to our official email ID: [redacted].com. Regards! Fairyseason Team
Dear [redacted], Sorry for replying you late. We have checked your order [redacted]. According to the delivery time, you should have got the another hoodie already. Please check it for your reference or contact your local post office for getting the parcel earlier. About the first item which...
you get, here as the inconvenience and troubles we have done the 30% refund for this item for you. You will get within 3-7 days. Please check it for your reference. Regards! Fairyseason Team
Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 7 items in your order. [redacted]_3 was canceled and you should have got the refund. And the item which shipped finally was [redacted]_3($9.35). We have done refund on this item for you. You will...
get the refund within 3-7 days. Regards! Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Revdex.com received the following update from the customer: I have still not received my order from the business.
Regards,
[redacted]
We apologize for any inconvenience caused to you. We have made 15% refund for you after agreeing with you , please kindly find the attachment picture about the proof of refund. If you have any question about your order, please feel free to contact at: [redacted].com.
I reviewed the response and they said I have to wait until I receive the rest of my order before they will do any returns. So it's not resolved yet.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 4 items in your order. [redacted]_3/[redacted]_3 were canceled and we have done the refund on Feb 6th. You should have got them for long time. About the defective item, we check the...
history emails but no any pictures about that. We can’t confirm the defective truth. Please offer more information about that so that we can process for you asap. Regards Bellelily Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I know the item has finally been shipped but that does not change the fact that I paid extra for faster shipping and over 3 weeks after my purchase it is still in China.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This company feels that I should pay for their mistakes. They advertise something completely different then what it is. If they item looks Grey online it should arrive Grey. If the product the company claims its worth a certain value it should look like it's worth that value and not arrive looking like it's worth $1. This company is more worried about their loss then my loss. I paid for an item that look Grey and not an ugly pink color. I should not be told that I have to pay for any returns and should not be offered a discount for their mistake. I should not loose money for their error.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was paid on 02:27am on March 22nd. And we got your first email about applying canceling order at 02:46pm on March 22nd. According to our policy that order can be canceled...
within 1 hour since paying. Your order was not in scope and it has been shipped out via [redacted]. Status you can track it by link: http://www.[redacted].net. Your will get the parcel in short time. Any questions welcome contact our official email:[redacted].com, we will try our best to help you out. Have a nice day! Regards! Fairyseason Team
Dear [redacted], Sorry for replying you late. We have checked your order [redacted]. This order was canceled as your request according to the history communication by mail. And you will get the refund within 3-7 days. We will stay with you until you get the refund. Regards, Fairyseason Team
Dear Customer, We have rechecked your order. The lost item [redacted] is $13.69, and you only pay $12.32 via enjoying the coupon, and the taxes depend on your local custom. WE won't bear the cost. So here we have processed $12.32 refund for you. You will get within 3-7 days. regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. It was placed on Nov 30th in 2016. And you have chosen the free shipping as the shipping method which means the parcel is not tracked in transit. And we have sent your parcel out on...
Dec 8th and The parcel might be delayed as the Christmas busy season and huge parcels in custom at that time. But we sure that you will get the parcel. Also please contact your local post office for getting the parcel earlier. And if you don’t get it please confirm us your correct and full address and we will arrange re-sending for you. Any questions welcome contact [redacted]@[redacted].com. Regards, Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. Your parcel was shipped out on July 5th. Your And it was shipped via free shipping which is unable to be tracked as you didn’t pay any shipping fee for it. According to the delivery...
time, you might get the parcel within 10-20days after parcel shipped out. So please contact your local post office for getting the parcel earlier. Regards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue I have with waiting for the delivery time is that in the last 2 emails they have sent me the package that was mailed out on March 21 the delivery time has changed. The first range they gave me was 15-35 days and when I responded because that means it should have arrived by now they changed the delivery date range to 25-60 days and with no tracking number there's no way for me to know if they have actually even sent it out. To tell me that I just need to wait the delivery date which could be another month from now and then if it doesn't arrive by then wait another week and then follow up for an item that I have been waiting on since November is not acceptable. If I need to wait for a shipping date I believe they should be able to give me some kind of tracking number to ensure that they have shipped it (even if that means they ship it again with a tracking number that the company pays for) or that I should receive some reimbursement as I am now waiting for an item I can't even use as it was for my sister's baby and by the time it arrives the baby will be too big.
Regards,
[redacted]