Dear Customer, Sorry for the inconvenience and troubles caused to youWE have checked your account, your order was placed on Aug 17th, and the parcel was shipped out on Aug 20th via free shipping which is unable to track as you don’t pay any shipping fee during placing orderAnd according to
the delivery time, the parcel should have arrivedIf not please contact your local post office with the name on parcel for getting it earlierAnd if there is no parcel in your local post office, please contact our official email account: ***@***.com for arranging re-sendingRegards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe website advertises shipping time framesIt took 3x longer than what was advertised for me to receive this item
Regards,
*** ***
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***About the jacket you mentioned, you need to hold the bottom of the jacket when you put the baby into the jacketAs whatever how expensive jacket, the material of jacket decided
that you need to hold as support for safety of the kids15% refund has been done for you as the inconvenience and troubles, you will get within 3-daysAnd we appreciate your business and supportingAny suggestions welcome email us : service ***@***.comRegards, Fairyseason Team
Dear ***, Sorry for inconvenience and troubles caused to youWe have checked your order ***According to history communication in emails, we have made agreement to arrange re-sending to you for freeAnd the re-sending parcel was shipped out on Feb 25thYou might have got the parcel
or it should have arrived to local post officePlease check it for your referenceRegards, Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***There are items in your order***_4/***_5/***_4/***_were shipped out on Nov 2rd***_was shipped out on Nov 4th***_was shipped out on Nov 8thThere are unable to
track as you chosen free shipping as shipping method without paying any postageAnd according to our shipping agent, these parcel had arrived your local post office for long timePlease contact them for getting the parcel earlierRegards, Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***The order was canceled on March 16th as your requestAnd we have failed to refund to you as your credit card is not available.(As refund will be processed by our system, so we
can only refund to your card which you used to pay)Please provide the *** account to email: ***@***.com so that we can process the refund to you by handWaiting for your replyRegards, Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***There are items in your order***_3/***_were shipped out in one parcel on Apr 1st and you have got this parcel***_was shipped out on Apr 13th as the stock
issueAnd you may get this parcel on May midPlease kindly be little patient for thatAnd we will stay with you until you get the parcelPlease don’t worryAny questions welcome contact us with our official email: ***@***.com. Regards! Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***The parcel was shipped out on Dec 23rdAnd you have contacted us about this issueAnd our colleague has arrange re-sending on March 17th for youAnd if you don’t get the second
parcel at the end of this monthPlease contact our official email: ***@***.com for getting the refundRegards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I do not want to close the complaint until the receive the correct itemThe seller informed me that they would provide me with a tracking number which was falseI received an email informing me that the product has been shipped out, but no tracking is available because it's free shippingI don't feel confident that they will keep their word due to the customer service I have received from themI will be satisfied once I receive the correct product
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I placed the order at 2:pm, not in the morning as the business statedI then cancelled the order within a half hour of placing itThe order needs to be cancelled
Regards,
*** ***
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***Your order was placed on Dec 2ndAnd order was shipped out online with free shipping which is unable to track as you have chosen without paying postageNormally order can be canceled
within one hour since paymentAnd you can read the details in our help centerAccording to the delivery time, the parcel should have arrived and if not then please contact your local post office for getting the parcel earlierAny questions welcome contact our official email account: ***@***.comRegards, Bellelily Team
We apologize for any inconvenience caused to youAfter checking our history message, you have received your order and we have made the 15% refund for you after agreeing with you(Please kindly find the attachment picture about the refund proof)As you know you got what you paid, according to our
return policy, we don't support to return, if you want the full refund, you can send them back, once we receive it, we will make the full refund for you. We have sent the return address to your email, please check and advise
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Refund me for the item that was not received. And exchange or refund the item that came damaged.
Regards,
[redacted]
Dear [redacted], We apologize for any inconvenience caused to you. We have got your complanit on Revdex.com. After checking, we have replied your message, please check with our email [redacted].com. We have checked two parcels you mentioned you have not received, one package...
#[redacted] is on wayt to return to us due to some unknown reasons. we can send the replacements or make the refund for you, the other parcel #[redacted], it may be lost in transit after checking with the shipping agent. For six items you have not received, we can resend them for you or make the refund for you, please confirm to us at email :[redacted].com.
Dear [redacted], We apologize for any inconvenience caused to you. After checking, your order was made on 11/25/2017 and shipped with the tracking number#[redacted] via USPS , status can be tracked by here: http://www.[redacted].net. We get the notice form shipping agent , due to service...
limitations imposed by airlines, coupled by extremely heavy peak volumes, there is presently congestion for airmail to some destinations in US. As a result we’re currently encountering delays on all outgoing mail and parcel delivery services to US. It is out of our control , would you please wait for some days ? we hope you can receive the parcel soon , we will stay with you until you receive the parcel. We are unable to cancel and made the refund for the shpped item which is in transit, once you receive the parcel, we 'd like to refund the shipping fee for you as compensation. please don't be mad at us , Have a nice day!(*???)
Dear [redacted], We apologize for any inconvenience caused to you. We have sent your items in your order #[redacted] separately as our warehouse status, they may not arrive at the same time. The items #[redacted]_3 and [redacted]_4 were shipped in one parcel with the tracking number...
#[redacted]. The items [redacted]_1 and [redacted]_2 were shipped in one parcel with the tracking number #[redacted]. You could click here to keep tracking: https://[redacted].net. Your parcels should have arrived according to regular shipping time.As a result of strict customs inspection, numerous packages have piled up in customs. It is our of our control. there may be some days delay in delivery. Your patience and understanding will be highly appreciated. once they are released by custom, you will receive them soon. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com
I have reviewed the response made by the business in reference to complaint ID [redacted], and received a partial refund but let it be known that getting the refund was with great difficulty and the company is deceitful. Will not purchase product from them again and others should beware.
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have contacted that e-mail numerous times and they have done nothing. They keep responding with automated messages and all I want is my money back as it's been over 2 months. They keep telling me to wait, and i'll reply with my situation and then I'll received another automated message.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business has not handled my complaint.
Regards,
[redacted]
Dear [redacted], We have checked our history message with your email [redacted]@[redacted].com, but we can't find the message you sent for us . Your order has been shipped separately due to our warehouse status and to make sure you can receive the parcel early, so that have a good shopping...
experience, we 'd to bear the extra shipping fee. There are 4 items under your order #[redacted], item #[redacted] and [redacted] were shipped with the tracking number#[redacted] , the rest of items have been shipped with the tracking number#[redacted], status can be tracked by here: https://tools.[redacted].com. The parcel#[redacted] has been delivered , the other parcel #[redacted] is in transit , Owing to the rush of parcels for Christmas,Delivery could be a little later than normal days. Your understanding will be greatly appreciated. Would you please contact us about the returned when you receive the whole order ? please contact us at :service@[redacted].com
Dear Customer, Sorry for the inconvenience and troubles caused to youWE have checked your account, your order was placed on Aug 17th, and the parcel was shipped out on Aug 20th via free shipping which is unable to track as you don’t pay any shipping fee during placing orderAnd according to
the delivery time, the parcel should have arrivedIf not please contact your local post office with the name on parcel for getting it earlierAnd if there is no parcel in your local post office, please contact our official email account: ***@***.com for arranging re-sendingRegards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe website advertises shipping time framesIt took 3x longer than what was advertised for me to receive this item
Regards,
*** ***
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***About the jacket you mentioned, you need to hold the bottom of the jacket when you put the baby into the jacketAs whatever how expensive jacket, the material of jacket decided
that you need to hold as support for safety of the kids15% refund has been done for you as the inconvenience and troubles, you will get within 3-daysAnd we appreciate your business and supportingAny suggestions welcome email us : service ***@***.comRegards, Fairyseason Team
Dear ***, Sorry for inconvenience and troubles caused to youWe have checked your order ***According to history communication in emails, we have made agreement to arrange re-sending to you for freeAnd the re-sending parcel was shipped out on Feb 25thYou might have got the parcel
or it should have arrived to local post officePlease check it for your referenceRegards, Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***There are items in your order***_4/***_5/***_4/***_were shipped out on Nov 2rd***_was shipped out on Nov 4th***_was shipped out on Nov 8thThere are unable to
track as you chosen free shipping as shipping method without paying any postageAnd according to our shipping agent, these parcel had arrived your local post office for long timePlease contact them for getting the parcel earlierRegards, Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***The order was canceled on March 16th as your requestAnd we have failed to refund to you as your credit card is not available.(As refund will be processed by our system, so we
can only refund to your card which you used to pay)Please provide the *** account to email: ***@***.com so that we can process the refund to you by handWaiting for your replyRegards, Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***There are items in your order***_3/***_were shipped out in one parcel on Apr 1st and you have got this parcel***_was shipped out on Apr 13th as the stock
issueAnd you may get this parcel on May midPlease kindly be little patient for thatAnd we will stay with you until you get the parcelPlease don’t worryAny questions welcome contact us with our official email: ***@***.com. Regards! Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***The parcel was shipped out on Dec 23rdAnd you have contacted us about this issueAnd our colleague has arrange re-sending on March 17th for youAnd if you don’t get the second
parcel at the end of this monthPlease contact our official email: ***@***.com for getting the refundRegards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I do not want to close the complaint until the receive the correct itemThe seller informed me that they would provide me with a tracking number which was falseI received an email informing me that the product has been shipped out, but no tracking is available because it's free shippingI don't feel confident that they will keep their word due to the customer service I have received from themI will be satisfied once I receive the correct product
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I placed the order at 2:pm, not in the morning as the business statedI then cancelled the order within a half hour of placing itThe order needs to be cancelled
Regards,
*** ***
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order ***Your order was placed on Dec 2ndAnd order was shipped out online with free shipping which is unable to track as you have chosen without paying postageNormally order can be canceled
within one hour since paymentAnd you can read the details in our help centerAccording to the delivery time, the parcel should have arrived and if not then please contact your local post office for getting the parcel earlierAny questions welcome contact our official email account: ***@***.comRegards, Bellelily Team
We apologize for any inconvenience caused to youAfter checking our history message, you have received your order and we have made the 15% refund for you after agreeing with you(Please kindly find the attachment picture about the refund proof)As you know you got what you paid, according to our
return policy, we don't support to return, if you want the full refund, you can send them back, once we receive it, we will make the full refund for you. We have sent the return address to your email, please check and advise
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Refund me for the item that was not received. And exchange or refund the item that came damaged.
Regards,
[redacted]
Dear [redacted], We apologize for any inconvenience caused to you. We have got your complanit on Revdex.com. After checking, we have replied your message, please check with our email [redacted].com. We have checked two parcels you mentioned you have not received, one package...
#[redacted] is on wayt to return to us due to some unknown reasons. we can send the replacements or make the refund for you, the other parcel #[redacted], it may be lost in transit after checking with the shipping agent. For six items you have not received, we can resend them for you or make the refund for you, please confirm to us at email :[redacted].com.
Dear [redacted], We apologize for any inconvenience caused to you. After checking, your order was made on 11/25/2017 and shipped with the tracking number#[redacted] via USPS , status can be tracked by here: http://www.[redacted].net. We get the notice form shipping agent , due to service...
limitations imposed by airlines, coupled by extremely heavy peak volumes, there is presently congestion for airmail to some destinations in US. As a result we’re currently encountering delays on all outgoing mail and parcel delivery services to US. It is out of our control , would you please wait for some days ? we hope you can receive the parcel soon , we will stay with you until you receive the parcel. We are unable to cancel and made the refund for the shpped item which is in transit, once you receive the parcel, we 'd like to refund the shipping fee for you as compensation. please don't be mad at us , Have a nice day!(*???)
Dear [redacted], We apologize for any inconvenience caused to you. We have sent your items in your order #[redacted] separately as our warehouse status, they may not arrive at the same time. The items #[redacted]_3 and [redacted]_4 were shipped in one parcel with the tracking number...
#[redacted]. The items [redacted]_1 and [redacted]_2 were shipped in one parcel with the tracking number #[redacted]. You could click here to keep tracking: https://[redacted].net. Your parcels should have arrived according to regular shipping time.As a result of strict customs inspection, numerous packages have piled up in customs. It is our of our control. there may be some days delay in delivery. Your patience and understanding will be highly appreciated. once they are released by custom, you will receive them soon. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com
I have reviewed the response made by the business in reference to complaint ID [redacted], and received a partial refund but let it be known that getting the refund was with great difficulty and the company is deceitful. Will not purchase product from them again and others should beware.
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I have contacted that e-mail numerous times and they have done nothing. They keep responding with automated messages and all I want is my money back as it's been over 2 months. They keep telling me to wait, and i'll reply with my situation and then I'll received another automated message.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business has not handled my complaint.
Regards,
[redacted]
Dear [redacted], We have checked our history message with your email [redacted]@[redacted].com, but we can't find the message you sent for us . Your order has been shipped separately due to our warehouse status and to make sure you can receive the parcel early, so that have a good shopping...
experience, we 'd to bear the extra shipping fee. There are 4 items under your order #[redacted], item #[redacted] and [redacted] were shipped with the tracking number#[redacted] , the rest of items have been shipped with the tracking number#[redacted], status can be tracked by here: https://tools.[redacted].com. The parcel#[redacted] has been delivered , the other parcel #[redacted] is in transit , Owing to the rush of parcels for Christmas,Delivery could be a little later than normal days. Your understanding will be greatly appreciated. Would you please contact us about the returned when you receive the whole order ? please contact us at :service@[redacted].com