I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis company feels that I should pay for their mistakes They advertise something completely different then what it isIf they item looks Grey online it should arrive Grey If the product the company claims its worth a certain value it should look like it's worth that value and not arrive looking like it's worth $ This company is more worried about their loss then my loss I paid for an item that look Grey and not an ugly pink color I should not be told that I have to pay for any returns and should not be offered a discount for their mistake I should not loose money for their error Regards, [redacted]
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] First we only got the payment $for the socksThere is no extra payment from youIf you were charged extra please provide the payment receipt which you get from [redacted] We will check and get back to youAlso your order was re-sending for free on March 19th according to our agreement in emailsYou might get the new parcel in one week or soonPlease kindly be little patient for thatRegards, Bellelily Team
We apologize for any inconvenience caused to youWe have made 15% refund for you after agreeing with you , please kindly find the attachment picture about the proof of refundIf you have any question about your order, please feel free to contact at: [redacted] @ [redacted] .com
I reviewed the response and they said I have to wait until I receive the rest of my order before they will do any returnsSo it's not resolved yet Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI know the item has finally been shipped but that does not change the fact that I paid extra for faster shipping and over weeks after my purchase it is still in China Regards, [redacted] ***
Dear ***, We apologize for any inconvenience caused to youAfter checking, your order # [redacted] was shipped via surface mail on 12/11/Free Shipping is unable to track on line as you have chosen free shipping without paying any postageNormally, it would take 10-working days to be delivered form the shipping day It is in time frame so far , as you know it is hard to control the delivery time when the parcel is in transitsometimes it is quick, sometimes it is slowit is out of our controlAnd we can't avoid some days delay in transit like bad weather, customs clearance and so on.but we try our best to get your parcel to youAs long as the address you left is correct ,we can promise you can receive the parcel finallyAnd we will be responsible for any damages or losses incurred in the shipping processf you still can't receive it on 1/11/2018, we'd like to send the replacements for you ? if you don't want the original item you ordered , you can choose the season item with similar price to replace it is that ok ? If you have any question about your order, please feel free to contact at: [redacted] @ [redacted] .com
Dear Customer, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This parcel was shipped out via [redacted] And status you can track by this link: http://www[redacted] .netParcel is in transit and you will get it soonRegards, Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to you We have checked your order [redacted] This order was shipped out on May 15th with free shipping which is unable to track online as you have chosen free shipping during placing order without paying any postage According to the delivery time, your parcels should have arrived your local post office Please contact them for getting the parcel earlier We will stay with you until you get the parcel.RegardsJessie
Dear [redacted] , Sorry for replying you lateWe have checked your order [redacted] According to the delivery time, you should have got the another hoodie alreadyPlease check it for your reference or contact your local post office for getting the parcel earlierAbout the first item which you get, here as the inconvenience and troubles we have done the 30% refund for this item for youYou will get within 3-daysPlease check it for your referenceRegards! Fairyseason Team
Dear Customer, We have checked your orderAbout your problem we have posted the return rule in the page of each itemAnd if you want to send the items back, please contact our official email account: [redacted] @ [redacted] .com And the return shipping fee will be on youOnce we get the return parcel, we will process the refund for youRegards, Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are two items in your order***_11/***_were shipped out on Nov endAnd according to the history message, we had made agreement to arrange re-sending for item ***_11, and the new parcel was shipped out on March 21stThe new parcel should arrive there according to the delivery timeIf not please kindly wait for another week, we will stay with you until you get the parcelRegards! Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are items in your orderThey were shipped out on March 23rd with separate parcelsAnd according to delivery time, you might have got all parcelsIf not then please contact your local post office for getting the parcel earlierOr you can provide the correct shipping address to our official email account [redacted] @ [redacted] .com so that we can arrange the re-sending for youWaiting for your replyRegards! Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] You placed order on Dec first and we send them out in time with free shipping which is unable to track online as you have chosen free shipping without paying any postageAnd the parcel might be delayed as the Christmas busy season and Canada customs also take long time for custom inspections according to our experienceAccording to the delivery time, you should have got the parcel already, if not then please contact your local post office for getting the parcel earlierHere for your inconvenience we can arrange re-sending for you for freePlease confirm your full address to our official email ID: [redacted] @ [redacted] .comRegards, Bellelily Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are items in your orderAbout the Hoodie you mentioned, we can refund for you once we get the returned parcelAnd once the parcel wase returned please send the tracking number to our official email about: [redacted] @ [redacted] .comOr you can keep this item and we can process the 20% refund for this item for youSo please let us know your ideaWaiting for your replyRegards, Fairyseason Team
Dear [redacted] , Sorry for inconvenience and troubles caused to youWe have checked your order [redacted] Your order was placed on Dec 4th and shipped out on Dec 8th to 10th with free shipping which is unable to track as you didn’t pay any postage for thatThe customs of [redacted] is very strict, it might take longer time for custom inspectionBut according to delivery time, your parcel should have arrived already or in your local post officePlease check for your referenceApologies for the troubles again, please try to choose standard shipping with fee which can make sure that your parcel can be tracked online in transitThanks for your supporting and understandingRegards, Fairyseason Team
Dear [redacted] : Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This order was shipped out on Jan 22nd with free shipping as you have chosen it during making order without paying any postage which means the parcel can’t be tracked in transit According to the delivery time, your parcel should have arrived for a long time, please contact your local post office with the name you left in the parcel for getting it earlierAnd if you don’t get the parcel finally, we can arrange the parcel to you for free, But if you want the new parcel can be tracked online, the extra shipping cost will be on youPlease let us know your ideaAnd contact us with our official email account: [redacted] @ [redacted] .comWaiting for your replyRegards, Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This order was placed on Jan 31st and the parcel was shipped out on Feb 8th in one parcel with free shipping without paying any postage as you have chosen the free shipping which is unable to track onlineAccording to the delivery time, the parcel should have arrived to your local post office for long timePlease contact them for getting the parcel earlierIf not then we can arrange the re-sending for youPlease check and get back to our official email ID: [redacted] @ [redacted] .comRegards! Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] Your parcel was shipped out on July 5thYour And it was shipped via free shipping which is unable to be tracked as you didn’t pay any shipping fee for itAccording to the delivery time, you might get the parcel within 10-20days after parcel shipped outSo please contact your local post office for getting the parcel earlierRegards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Hi there, We apologize for any inconvenience caused to youYou can contact us at [redacted] @ [redacted] .com with your order number We have checked your order # [redacted] , we have sent your items separately as our warehouse status, they may not arrive at the same time***_was shipped in one parcel with the tracking number # [redacted] You could click here to keep tracking: ttps:// [redacted] .netYour parcel should have arrived according to regular shipping time.As a result of strict customs inspection, numerous packages have piled up in customs there may be some days delay in deliveryYour patience and understanding will be highly appreciatedIf you have any questions, please don't hesitate to contact us at: [redacted] @ [redacted] .com
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis company feels that I should pay for their mistakes They advertise something completely different then what it isIf they item looks Grey online it should arrive Grey If the product the company claims its worth a certain value it should look like it's worth that value and not arrive looking like it's worth $ This company is more worried about their loss then my loss I paid for an item that look Grey and not an ugly pink color I should not be told that I have to pay for any returns and should not be offered a discount for their mistake I should not loose money for their error Regards, [redacted]
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] First we only got the payment $for the socksThere is no extra payment from youIf you were charged extra please provide the payment receipt which you get from [redacted] We will check and get back to youAlso your order was re-sending for free on March 19th according to our agreement in emailsYou might get the new parcel in one week or soonPlease kindly be little patient for thatRegards, Bellelily Team
We apologize for any inconvenience caused to youWe have made 15% refund for you after agreeing with you , please kindly find the attachment picture about the proof of refundIf you have any question about your order, please feel free to contact at: [redacted] @ [redacted] .com
I reviewed the response and they said I have to wait until I receive the rest of my order before they will do any returnsSo it's not resolved yet Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI know the item has finally been shipped but that does not change the fact that I paid extra for faster shipping and over weeks after my purchase it is still in China Regards, [redacted] ***
Dear ***, We apologize for any inconvenience caused to youAfter checking, your order # [redacted] was shipped via surface mail on 12/11/Free Shipping is unable to track on line as you have chosen free shipping without paying any postageNormally, it would take 10-working days to be delivered form the shipping day It is in time frame so far , as you know it is hard to control the delivery time when the parcel is in transitsometimes it is quick, sometimes it is slowit is out of our controlAnd we can't avoid some days delay in transit like bad weather, customs clearance and so on.but we try our best to get your parcel to youAs long as the address you left is correct ,we can promise you can receive the parcel finallyAnd we will be responsible for any damages or losses incurred in the shipping processf you still can't receive it on 1/11/2018, we'd like to send the replacements for you ? if you don't want the original item you ordered , you can choose the season item with similar price to replace it is that ok ? If you have any question about your order, please feel free to contact at: [redacted] @ [redacted] .com
Dear Customer, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This parcel was shipped out via [redacted] And status you can track by this link: http://www[redacted] .netParcel is in transit and you will get it soonRegards, Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to you We have checked your order [redacted] This order was shipped out on May 15th with free shipping which is unable to track online as you have chosen free shipping during placing order without paying any postage According to the delivery time, your parcels should have arrived your local post office Please contact them for getting the parcel earlier We will stay with you until you get the parcel.RegardsJessie
Dear [redacted] , Sorry for replying you lateWe have checked your order [redacted] According to the delivery time, you should have got the another hoodie alreadyPlease check it for your reference or contact your local post office for getting the parcel earlierAbout the first item which you get, here as the inconvenience and troubles we have done the 30% refund for this item for youYou will get within 3-daysPlease check it for your referenceRegards! Fairyseason Team
Dear Customer, We have checked your orderAbout your problem we have posted the return rule in the page of each itemAnd if you want to send the items back, please contact our official email account: [redacted] @ [redacted] .com And the return shipping fee will be on youOnce we get the return parcel, we will process the refund for youRegards, Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are two items in your order***_11/***_were shipped out on Nov endAnd according to the history message, we had made agreement to arrange re-sending for item ***_11, and the new parcel was shipped out on March 21stThe new parcel should arrive there according to the delivery timeIf not please kindly wait for another week, we will stay with you until you get the parcelRegards! Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are items in your orderThey were shipped out on March 23rd with separate parcelsAnd according to delivery time, you might have got all parcelsIf not then please contact your local post office for getting the parcel earlierOr you can provide the correct shipping address to our official email account [redacted] @ [redacted] .com so that we can arrange the re-sending for youWaiting for your replyRegards! Fairyseason Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] You placed order on Dec first and we send them out in time with free shipping which is unable to track online as you have chosen free shipping without paying any postageAnd the parcel might be delayed as the Christmas busy season and Canada customs also take long time for custom inspections according to our experienceAccording to the delivery time, you should have got the parcel already, if not then please contact your local post office for getting the parcel earlierHere for your inconvenience we can arrange re-sending for you for freePlease confirm your full address to our official email ID: [redacted] @ [redacted] .comRegards, Bellelily Team
Dear [redacted] , Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] There are items in your orderAbout the Hoodie you mentioned, we can refund for you once we get the returned parcelAnd once the parcel wase returned please send the tracking number to our official email about: [redacted] @ [redacted] .comOr you can keep this item and we can process the 20% refund for this item for youSo please let us know your ideaWaiting for your replyRegards, Fairyseason Team
Dear [redacted] , Sorry for inconvenience and troubles caused to youWe have checked your order [redacted] Your order was placed on Dec 4th and shipped out on Dec 8th to 10th with free shipping which is unable to track as you didn’t pay any postage for thatThe customs of [redacted] is very strict, it might take longer time for custom inspectionBut according to delivery time, your parcel should have arrived already or in your local post officePlease check for your referenceApologies for the troubles again, please try to choose standard shipping with fee which can make sure that your parcel can be tracked online in transitThanks for your supporting and understandingRegards, Fairyseason Team
Dear [redacted] : Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This order was shipped out on Jan 22nd with free shipping as you have chosen it during making order without paying any postage which means the parcel can’t be tracked in transit According to the delivery time, your parcel should have arrived for a long time, please contact your local post office with the name you left in the parcel for getting it earlierAnd if you don’t get the parcel finally, we can arrange the parcel to you for free, But if you want the new parcel can be tracked online, the extra shipping cost will be on youPlease let us know your ideaAnd contact us with our official email account: [redacted] @ [redacted] .comWaiting for your replyRegards, Fairyseason Team
Dear ***, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] This order was placed on Jan 31st and the parcel was shipped out on Feb 8th in one parcel with free shipping without paying any postage as you have chosen the free shipping which is unable to track onlineAccording to the delivery time, the parcel should have arrived to your local post office for long timePlease contact them for getting the parcel earlierIf not then we can arrange the re-sending for youPlease check and get back to our official email ID: [redacted] @ [redacted] .comRegards! Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to youWe have checked your order [redacted] Your parcel was shipped out on July 5thYour And it was shipped via free shipping which is unable to be tracked as you didn’t pay any shipping fee for itAccording to the delivery time, you might get the parcel within 10-20days after parcel shipped outSo please contact your local post office for getting the parcel earlierRegards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Hi there, We apologize for any inconvenience caused to youYou can contact us at [redacted] @ [redacted] .com with your order number We have checked your order # [redacted] , we have sent your items separately as our warehouse status, they may not arrive at the same time***_was shipped in one parcel with the tracking number # [redacted] You could click here to keep tracking: ttps:// [redacted] .netYour parcel should have arrived according to regular shipping time.As a result of strict customs inspection, numerous packages have piled up in customs there may be some days delay in deliveryYour patience and understanding will be highly appreciatedIf you have any questions, please don't hesitate to contact us at: [redacted] @ [redacted] .com