Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was placed on Nov 5th and shipped out on Nov 8th with free shipping which you have chosen without paying any postage. And According to the history communication in...
emails, we have made agreement to arrange re-sending to you for free. The re-sending parcel was shipped out on April 13th already. So you will get the new parcel soon. Regards! Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted], Sorry for inconvenience and troubles caused to you. We have checked your order [redacted]. Your order was placed on Dec 4th and shipped out on Dec 8th to 10th with free shipping which is unable to track as you didn’t pay any postage for that. The customs of [redacted] is...
very strict, it might take longer time for custom inspection. But according to delivery time, your parcel should have arrived already or in your local post office. Please check for your reference. Apologies for the troubles again, please try to choose standard shipping with fee which can make sure that your parcel can be tracked online in transit. Thanks for your supporting and understanding. Regards, Fairyseason Team
Dear [redacted], Sorry for inconvenience and troubles caused to you. We have checked your order [redacted]. According to history communication in emails, we have made agreement to arrange re-sending to you for free. And the re-sending parcel was shipped out on Feb 28th. You might have got the...
parcel or it should have arrived to local post office. Please check it for your reference. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles. We have checked your order [redacted]. This order was shipped out Jan 5th and according to delivery time you should have got it for long time. If not then please contact your local post office for getting the parcel earlier. And if...
it still doesn’t solve the problem please leave your full address at our official email account: [redacted].com with order number on the title. We will arrange the re-sending to you for free. Regards Bellelily Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. You placed order on Dec first and we send them out in time with free shipping which is unable to track online as you have chosen free shipping without paying any postage. And the parcel...
might be delayed as the Christmas busy season and Canada customs also take long time for custom inspections according to our experience. According to the delivery time, you should have got the parcel already, if not then please contact your local post office for getting the parcel earlier. Here for your inconvenience we can arrange re-sending for you for free. Please confirm your full address to our official email ID: [redacted].com. Regards, Bellelily Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this response from the business as I requested the cancellation of my order and a refund a minute after I submitted the order. They waited to assist me with this matter until they claimed the order was shipped. I checked the status of the shipping and it was not sent until after they told me it was. In addition to this, I need to know how to return the items and receive the refund promptly. This business is known to push customers off and delay responses constantly, and when the items are received they tell customers they can't accept them back or give a refund. So I will not accept this response until information is presented on how to return the items and when the refund will be issued. I have included a PDF of all communications with this business and their extremely poor service and response.
Regards,
[redacted]
Hi there,
We apologize for any inconvenience caused to you. We have checked our history message, you measured is incorrect. And we have checked with our warehouse keeper, our size matches size chart, the shirt you received may send the wrong size or mix the size tag on...
it. At Fairyseason, we value each and every single customer. As customer ...⇄ we terrible sorry for the item you received doesn't fit you, for your inconvenience, we'd to send the correct size for you or make the full refund for you, hope you can accept our sincerity. if you greet this suggestion, please get back to us.
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are two items in your order [redacted]_4/[redacted]_1, [redacted]_1 was canceled and you should have got the refund long time ago, 103753_4 we have shipped out on Feb 12th with free...
shipping as you didn’t pay any postage. And we estimate you will get the parcel soon. Here as the inconvenience we have refunded the cost of the item $15 for you. You will get it within 3-7 days. Any questions welcome contact our official email: [redacted].com. Bellelily Team
Dear Customer, Sorry for the inconvenience and troubles caused to you.
We have checked your order [redacted].
This order was shipped out on May 15th with free shipping which is unable to track online as you have chosen free shipping during placing order without paying any postage....
According to the delivery time, your parcels should have arrived your local post office.
Please contact them for getting the parcel earlier.
We will stay with you until you get the parcel.RegardsJessie
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Customer, We have checked your order. About your problem we have posted the return rule in the page of each item. And if you want to send the items back, please contact our official email account: [redacted].com And the return shipping fee will be on you. Once we get the return...
parcel, we will process the refund for you. Regards, Fairyseason Team
Hi there, We apologize for any inconvenience caused to you. We have checked your order #[redacted], there are 4 items under your order , according to your message , you have received the item #[redacted]_1. The rest of items have been shipped via USPS with the tracking...
number#[redacted], we tracked it by here: https://[redacted].net that shows it has been delivered to your Mailbox(Po Box), Please check and advise. we are so sorry we are unable to cancel and refund for the delivered items. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. It was placed in 2016 with free shipping which means parcel untracked online. Here as you mentioned you haven’t got it, we have arranged re-sending with free shipping for you. And you...
will get it soon. Please be little patient for it. Regards, Fairyseason Team
Dear Linda , We apologize for any inconvenience caused to you. Owing to the rush of orders for Christmas, there could be a little later than normal days. Your understanding will be greatly appreciated. But we have checked our email with your email [redacted].com and...
registered email [redacted].com , we can't find the message you have sent us. There are five items in your order #[redacted], we have shipped four items separately due to our warehouse status , and to make sure you can receive the parcel early so that have a good shopping experience, we'd like to bear the extra shipping fee. [redacted]_4 [redacted]_5 [redacted]. Above the items were shipped with the tracking number#[redacted] on12/6/2017. Status can be tracked by here: http://www.[redacted].net. [redacted]_6 was shipped in one parcel via free shipping. Free Shipping is unable to track on line as you have chosen free shipping without paying any postage. Normally, it would take 10-25 working days to be delivered form the shipping day. Would you please kindly wait for some days? we hope you can receive the parcel soon. or you can contact the local post to get it early with the name on the label when the ETA is coming. [redacted]_4 has not been shipped ,we have canceled it and made the refund for you , you will receive the refund in 1-7 business days . If you have any question about your order, please feel free to contact at: service@[redacted].com
Hi [redacted], About your order, as we have mentioned, [redacted]_3 was shipped out on Apr 13th. It may take some time for it arriving. Please be little patient for that. Also as you have chosen the free shipping ( without paying any postage when making order), if we will arrange re-sending, only free shipping is supported, and extra shipping cost will exist if you want the parcel with tracked online. Please understand it. regards! Fairyseason Team
We have done the refund for this buyer. And he will get the refund within 3-7 days.
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was placed on Nov 5th and shipped out on Nov 8th with free shipping which you have chosen without paying any postage. And According to the history communication in...
emails, we have made agreement to arrange re-sending to you for free. The re-sending parcel was shipped out on April 13th already. So you will get the new parcel soon. Regards! Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted], Sorry for inconvenience and troubles caused to you. We have checked your order [redacted]. Your order was placed on Dec 4th and shipped out on Dec 8th to 10th with free shipping which is unable to track as you didn’t pay any postage for that. The customs of [redacted] is...
very strict, it might take longer time for custom inspection. But according to delivery time, your parcel should have arrived already or in your local post office. Please check for your reference. Apologies for the troubles again, please try to choose standard shipping with fee which can make sure that your parcel can be tracked online in transit. Thanks for your supporting and understanding. Regards, Fairyseason Team
Dear [redacted], Sorry for inconvenience and troubles caused to you. We have checked your order [redacted]. According to history communication in emails, we have made agreement to arrange re-sending to you for free. And the re-sending parcel was shipped out on Feb 28th. You might have got the...
parcel or it should have arrived to local post office. Please check it for your reference. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles. We have checked your order [redacted]. This order was shipped out Jan 5th and according to delivery time you should have got it for long time. If not then please contact your local post office for getting the parcel earlier. And if...
it still doesn’t solve the problem please leave your full address at our official email account: [redacted].com with order number on the title. We will arrange the re-sending to you for free. Regards Bellelily Team
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have done the refund for you, you will get the refund within 3-7 days.
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. You placed order on Dec first and we send them out in time with free shipping which is unable to track online as you have chosen free shipping without paying any postage. And the parcel...
might be delayed as the Christmas busy season and Canada customs also take long time for custom inspections according to our experience. According to the delivery time, you should have got the parcel already, if not then please contact your local post office for getting the parcel earlier. Here for your inconvenience we can arrange re-sending for you for free. Please confirm your full address to our official email ID: [redacted].com. Regards, Bellelily Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this response from the business as I requested the cancellation of my order and a refund a minute after I submitted the order. They waited to assist me with this matter until they claimed the order was shipped. I checked the status of the shipping and it was not sent until after they told me it was. In addition to this, I need to know how to return the items and receive the refund promptly. This business is known to push customers off and delay responses constantly, and when the items are received they tell customers they can't accept them back or give a refund. So I will not accept this response until information is presented on how to return the items and when the refund will be issued. I have included a PDF of all communications with this business and their extremely poor service and response.
Regards,
[redacted]
Hi there,
We apologize for any inconvenience caused to you. We have checked our history message, you measured is incorrect. And we have checked with our warehouse keeper, our size matches size chart, the shirt you received may send the wrong size or mix the size tag on...
it.
At Fairyseason, we value each and every single customer. As customer ...⇄ we terrible sorry for the item you received doesn't fit you, for your inconvenience, we'd to send the correct size for you or make the full refund for you, hope you can accept our sincerity. if you greet this suggestion, please get back to us.
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are two items in your order [redacted]_4/[redacted]_1, [redacted]_1 was canceled and you should have got the refund long time ago, 103753_4 we have shipped out on Feb 12th with free...
shipping as you didn’t pay any postage. And we estimate you will get the parcel soon. Here as the inconvenience we have refunded the cost of the item $15 for you. You will get it within 3-7 days. Any questions welcome contact our official email: [redacted].com. Bellelily Team
Dear Customer, Sorry for the inconvenience and troubles caused to you.
We have checked your order [redacted].
This order was shipped out on May 15th with free shipping which is unable to track online as you have chosen free shipping during placing order without paying any postage....
According to the delivery time, your parcels should have arrived your local post office.
Please contact them for getting the parcel earlier.
We will stay with you until you get the parcel.RegardsJessie
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Customer, We have checked your order. About your problem we have posted the return rule in the page of each item. And if you want to send the items back, please contact our official email account: [redacted].com And the return shipping fee will be on you. Once we get the return...
parcel, we will process the refund for you. Regards, Fairyseason Team
Hi there, We apologize for any inconvenience caused to you. We have checked your order #[redacted], there are 4 items under your order , according to your message , you have received the item #[redacted]_1. The rest of items have been shipped via USPS with the tracking...
number#[redacted], we tracked it by here: https://[redacted].net that shows it has been delivered to your Mailbox(Po Box), Please check and advise. we are so sorry we are unable to cancel and refund for the delivered items. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. It was placed in 2016 with free shipping which means parcel untracked online. Here as you mentioned you haven’t got it, we have arranged re-sending with free shipping for you. And you...
will get it soon. Please be little patient for it. Regards, Fairyseason Team
Dear Linda , We apologize for any inconvenience caused to you. Owing to the rush of orders for Christmas, there could be a little later than normal days. Your understanding will be greatly appreciated. But we have checked our email with your email [redacted].com and...
registered email [redacted].com , we can't find the message you have sent us. There are five items in your order #[redacted], we have shipped four items separately due to our warehouse status , and to make sure you can receive the parcel early so that have a good shopping experience, we'd like to bear the extra shipping fee. [redacted]_4 [redacted]_5 [redacted]. Above the items were shipped with the tracking number#[redacted] on12/6/2017. Status can be tracked by here: http://www.[redacted].net. [redacted]_6 was shipped in one parcel via free shipping. Free Shipping is unable to track on line as you have chosen free shipping without paying any postage. Normally, it would take 10-25 working days to be delivered form the shipping day. Would you please kindly wait for some days? we hope you can receive the parcel soon. or you can contact the local post to get it early with the name on the label when the ETA is coming. [redacted]_4 has not been shipped ,we have canceled it and made the refund for you , you will receive the refund in 1-7 business days . If you have any question about your order, please feel free to contact at: service@[redacted].com
Hi [redacted], About your order, as we have mentioned, [redacted]_3 was shipped out on Apr 13th. It may take some time for it arriving. Please be little patient for that. Also as you have chosen the free shipping ( without paying any postage when making order), if we will arrange re-sending, only free shipping is supported, and extra shipping cost will exist if you want the parcel with tracked online. Please understand it. regards! Fairyseason Team