Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are two items in your order. [redacted]_11/[redacted]_2 were shipped out on Nov end. And according to the history message, we had made agreement to arrange re-sending for item [redacted]_11,...
and the new parcel was shipped out on March 21st. The new parcel should arrive there according to the delivery time. If not please kindly wait for another week, we will stay with you until you get the parcel. Regards! Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked and found there were two orders in your account. [redacted] was placed on Feb 22nd and the parcel was shipped out on Feb 27th with free shipping. [redacted] was placed on March 2nd and...
the parcel was shipped out on March 4th with free shipping. They were unable to track as you have chosen the free shipping without paying any postage. According to the delivery time, the first should have arrived and the second one may arrive soon. Please contact your local post office for getting the parcel earlier. We will stay with you until you get the two parcels. And if you don’t get the parcel finally we can arrange the re-sending to you for free. Regards, Fairyseason Team
We apologize for any inconvenience caused to you. After checking our history message, You ordered size L for the three items# [redacted], so we sent the size L for you , you can log in your account for checking. For two shirts have the seam coming out, very sorry for that,we need to return it...
to the factory to apply compensation or replacement for you. But, sending it back may cost you more time and money. As you know, the seam can be cut off and they have not much impact on wearing, To make up this error, we'd like to refund 25% for two shirts as compensation. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com.
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. First we only got the payment $6.49 for the socks. There is no extra payment from you. If you were charged extra please provide the payment receipt which you get from [redacted]. We will...
check and get back to you. Also your order was re-sending for free on March 19th according to our agreement in emails. You might get the new parcel in one week or soon. Please kindly be little patient for that. Regards, Bellelily Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted], We apologize for any inconvenience caused to you. We have sent your items separately as our warehouse status, they may not arrive at the same time. [redacted]_4 was shipped in one parcel on December 1st. [redacted]_7 was shipped in one parcel on December 13th. Free...
Shipping is unable to track on line as you have chosen free shipping without paying any postage. Normally, it would take 10-20 working days to be delivered form shipping day. Would you please wait for some days? we hope you can receive the packages soon. Or you can contact the local post to get them early with your name when the ETA is coming. If you have any questions, please don't hesitate to contact us at [redacted].com.
Dear [redacted]: Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was shipped out on Jan 22nd with free shipping as you have chosen it during making order without paying any postage which means the parcel can’t be tracked in transit....
According to the delivery time, your parcel should have arrived for a long time, please contact your local post office with the name you left in the parcel for getting it earlier. And if you don’t get the parcel finally, we can arrange the parcel to you for free, But if you want the new parcel can be tracked online, the extra shipping cost will be on you. Please let us know your idea. And contact us with our official email account: [redacted]@[redacted].com. Waiting for your reply. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. According to the return and exchange rules, we don’t support return the items. Please check it carefully. And if you have chosen this size which it matches with our size chart, it...
means that you have chosen the wrong size when placing order. At this condition, if you insist on sending it back, the return shipping fee will be on you. You can contact our service email account: [redacted].com for getting the return address. Regards! Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to you. We don’t have the online service at present. Any questions welcome send email to us. We have sent the return shipping address to you by our email account: [redacted].com Please check it for your reference. Once you...
send the parcel back, please provide the tracking number so that we can follow the parcel. And we will process the refund for you once we get the return parcel. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. The order includes 5 items, and all of them were shipped out in one parcel with tracking number [redacted]. And status had been showed delivered successfully by this...
link:http://www.[redacted].net. 2017-02-07 13:18. [redacted], Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 1:18 pm on February 7, 2017 in [redacted]. And we have contacted the shipping company about your parcel’s weight.The weight was 0.924KG in our system according to items’ gross weight, and the weight of the parcel shipped out was 1.175KG, it means that no item was missing in the parcel. All items were included already. And our help center is in our home page. If any questions welcome contact us by here:http://www.fairyseason.com or email to our offical email ID: [redacted].com. Regards! Fairyseason Team
We have canceled this order as your request, and you will get the refund within 3-7 days. Sorry for the inconvenience and troubles. regards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do NOT want another shirt from this company. I just want my full refund and to be done with them and never order from their site again. Regards, [redacted]
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This parcel was shipped out via [redacted]. And status you can track by this link: http://www.[redacted].net. Parcel is in transit and you will get it soon. Regards, Fairyseason...
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 20 items in your order. 116278_4/113972_2/118233_3/116048_4/116048_3 109284_4/107055_4/107055_2/57461_3/109284_3/109284_2. Above items were shipped by UPS via...
[redacted]. 93540_7/108763_10/108763_9 were shipped by UPS via [redacted]. 108835_3/108835_4/57461_8/108835_5 were shipped by UPS via [redacted]. And the three parcels were delivered successfully already. According to your history message, you can apply the compensation with local post office with the damaged package. And about 109284_1/114146_3 was shipped out via normal post, please confirm if you have got them. According to the delivery time, parcels should have arrived your local post office for long time. Any questions welcome contact our official email account: [redacted].com Regards, Bellelily Team
Hi [redacted], We apologize for any inconvenience caused to you. After checking our history message, we have canceled the unavailable item #[redacted] from your order [redacted] and made the refund for you , The refund $12.15 has been back to your [redacted] account, Here is the Transaction ID :...
[redacted]. Please check and advise. The rest of items in your order have been shipped separately via USPS due to our stock status and to make sure you can receive the item early, so that you have a good experience shopping, at the same time we'd like to bear extra shipping fee. Item No.Tracking No.Shipping Date [redacted]_. Status can be tracked by here: http://www.......com due to peak season, it is currently encountering delays on all outgoing mail and parcel delivery services to U.S.A. It is out of our control, we hope you can understand that. we hope you can understand that. Any questions , please contact us at [redacted].com.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Email communication and attempts at phoning this company have not resolved the complaint. Yes, I have received email responses asking for my patience in receiving my order which was placed in early December of last year. I check my mailbox daily and the order has still not arrived. I just would like a resolution to this after over three months of waiting for a Christmas gift for my daughter. The email responses are insulting and have not resolved my issue.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 3 items in your order. There were shipped out on Feb 10th separately by different parcels with free shipping, They are unable to track as you have chosen free shipping...
when placing order without paying any postage. According to the delivery time, these parcels should have arrive, you can contact your local post office for getting the parcel. Or we can arrange re-sending to you for free with free shipping. But if you want the parcel which can be tracked online, there will be extra shipping fee charged by shipping company. So please confirm and let us know your idea. Regards, Fairyseason Team
Dear Customer, Sorry for replying you late. We have checked the history email record. We have made agreement on refund 25% to you. And the refund has been done for you. You might get the refund within 3-5 days. Please don’t worry, Any questions welcome contact us. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was canceled and refund has been done on Mar 1st according to your request. You should have got the refund for long time. Please check it for your reference....
Hi there, We apologize for any inconvenience caused to you. You can contact us at [redacted].com with your order number . We have checked your order #[redacted], we have sent your items separately as our warehouse status, they may not arrive at the same time. [redacted]_1 was...
shipped in one parcel with the tracking number #[redacted]. You could click here to keep tracking: ttps://[redacted].net. Your parcel should have arrived according to regular shipping time.As a result of strict customs inspection, numerous packages have piled up in customs. there may be some days delay in delivery. Your patience and understanding will be highly appreciated. If you have any questions, please don't hesitate to contact us at:[redacted].com
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are two items in your order. [redacted]_11/[redacted]_2 were shipped out on Nov end. And according to the history message, we had made agreement to arrange re-sending for item [redacted]_11,...
and the new parcel was shipped out on March 21st. The new parcel should arrive there according to the delivery time. If not please kindly wait for another week, we will stay with you until you get the parcel. Regards! Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked and found there were two orders in your account. [redacted] was placed on Feb 22nd and the parcel was shipped out on Feb 27th with free shipping. [redacted] was placed on March 2nd and...
the parcel was shipped out on March 4th with free shipping. They were unable to track as you have chosen the free shipping without paying any postage. According to the delivery time, the first should have arrived and the second one may arrive soon. Please contact your local post office for getting the parcel earlier. We will stay with you until you get the two parcels. And if you don’t get the parcel finally we can arrange the re-sending to you for free. Regards, Fairyseason Team
We apologize for any inconvenience caused to you. After checking our history message, You ordered size L for the three items# [redacted], so we sent the size L for you , you can log in your account for checking. For two shirts have the seam coming out, very sorry for that,we need to return it...
to the factory to apply compensation or replacement for you. But, sending it back may cost you more time and money. As you know, the seam can be cut off and they have not much impact on wearing, To make up this error, we'd like to refund 25% for two shirts as compensation. If you have any question about your order, please feel free to contact at: [redacted]@[redacted].com.
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. First we only got the payment $6.49 for the socks. There is no extra payment from you. If you were charged extra please provide the payment receipt which you get from [redacted]. We will...
check and get back to you. Also your order was re-sending for free on March 19th according to our agreement in emails. You might get the new parcel in one week or soon. Please kindly be little patient for that. Regards, Bellelily Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear [redacted], We apologize for any inconvenience caused to you. We have sent your items separately as our warehouse status, they may not arrive at the same time. [redacted]_4 was shipped in one parcel on December 1st. [redacted]_7 was shipped in one parcel on December 13th. Free...
Shipping is unable to track on line as you have chosen free shipping without paying any postage. Normally, it would take 10-20 working days to be delivered form shipping day. Would you please wait for some days? we hope you can receive the packages soon. Or you can contact the local post to get them early with your name when the ETA is coming. If you have any questions, please don't hesitate to contact us at [redacted].com.
Dear [redacted]: Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was shipped out on Jan 22nd with free shipping as you have chosen it during making order without paying any postage which means the parcel can’t be tracked in transit....
According to the delivery time, your parcel should have arrived for a long time, please contact your local post office with the name you left in the parcel for getting it earlier. And if you don’t get the parcel finally, we can arrange the parcel to you for free, But if you want the new parcel can be tracked online, the extra shipping cost will be on you. Please let us know your idea. And contact us with our official email account: [redacted]@[redacted].com. Waiting for your reply. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. According to the return and exchange rules, we don’t support return the items. Please check it carefully. And if you have chosen this size which it matches with our size chart, it...
means that you have chosen the wrong size when placing order. At this condition, if you insist on sending it back, the return shipping fee will be on you. You can contact our service email account: [redacted].com for getting the return address. Regards! Fairyseason Team
Dear Customer, Sorry for the inconvenience and troubles caused to you. We don’t have the online service at present. Any questions welcome send email to us. We have sent the return shipping address to you by our email account: [redacted].com Please check it for your reference. Once you...
send the parcel back, please provide the tracking number so that we can follow the parcel. And we will process the refund for you once we get the return parcel. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. The order includes 5 items, and all of them were shipped out in one parcel with tracking number [redacted]. And status had been showed delivered successfully by this...
link:http://www.[redacted].net. 2017-02-07 13:18. [redacted], Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 1:18 pm on February 7, 2017 in [redacted]. And we have contacted the shipping company about your parcel’s weight.The weight was 0.924KG in our system according to items’ gross weight, and the weight of the parcel shipped out was 1.175KG, it means that no item was missing in the parcel. All items were included already. And our help center is in our home page. If any questions welcome contact us by here:http://www.fairyseason.com or email to our offical email ID: [redacted].com. Regards! Fairyseason Team
We have canceled this order as your request, and you will get the refund within 3-7 days. Sorry for the inconvenience and troubles. regards, Fairyseason Team
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do NOT want another shirt from this company. I just want my full refund and to be done with them and never order from their site again. Regards, [redacted]
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This parcel was shipped out via [redacted]. And status you can track by this link: http://www.[redacted].net. Parcel is in transit and you will get it soon. Regards, Fairyseason...
Team
Dear Customer, Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 20 items in your order. 116278_4/113972_2/118233_3/116048_4/116048_3 109284_4/107055_4/107055_2/57461_3/109284_3/109284_2. Above items were shipped by UPS via...
[redacted]. 93540_7/108763_10/108763_9 were shipped by UPS via [redacted]. 108835_3/108835_4/57461_8/108835_5 were shipped by UPS via [redacted]. And the three parcels were delivered successfully already. According to your history message, you can apply the compensation with local post office with the damaged package. And about 109284_1/114146_3 was shipped out via normal post, please confirm if you have got them. According to the delivery time, parcels should have arrived your local post office for long time. Any questions welcome contact our official email account: [redacted].com Regards, Bellelily Team
Hi [redacted], We apologize for any inconvenience caused to you. After checking our history message, we have canceled the unavailable item #[redacted] from your order [redacted] and made the refund for you , The refund $12.15 has been back to your [redacted] account, Here is the Transaction ID :...
[redacted]. Please check and advise. The rest of items in your order have been shipped separately via USPS due to our stock status and to make sure you can receive the item early, so that you have a good experience shopping, at the same time we'd like to bear extra shipping fee. Item No.Tracking No.Shipping Date [redacted]_. Status can be tracked by here: http://www.......com due to peak season, it is currently encountering delays on all outgoing mail and parcel delivery services to U.S.A. It is out of our control, we hope you can understand that. we hope you can understand that. Any questions , please contact us at [redacted].com.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Email communication and attempts at phoning this company have not resolved the complaint. Yes, I have received email responses asking for my patience in receiving my order which was placed in early December of last year. I check my mailbox daily and the order has still not arrived. I just would like a resolution to this after over three months of waiting for a Christmas gift for my daughter. The email responses are insulting and have not resolved my issue.
Regards,
[redacted]
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. There are 3 items in your order. There were shipped out on Feb 10th separately by different parcels with free shipping, They are unable to track as you have chosen free shipping...
when placing order without paying any postage. According to the delivery time, these parcels should have arrive, you can contact your local post office for getting the parcel. Or we can arrange re-sending to you for free with free shipping. But if you want the parcel which can be tracked online, there will be extra shipping fee charged by shipping company. So please confirm and let us know your idea. Regards, Fairyseason Team
Dear Customer, Sorry for replying you late. We have checked the history email record. We have made agreement on refund 25% to you. And the refund has been done for you. You might get the refund within 3-5 days. Please don’t worry, Any questions welcome contact us. Regards, Fairyseason Team
Dear [redacted], Sorry for the inconvenience and troubles caused to you. We have checked your order [redacted]. This order was canceled and refund has been done on Mar 1st according to your request. You should have got the refund for long time. Please check it for your reference....
regards, Fairyseason Team
Hi there, We apologize for any inconvenience caused to you. You can contact us at [redacted].com with your order number . We have checked your order #[redacted], we have sent your items separately as our warehouse status, they may not arrive at the same time. [redacted]_1 was...
shipped in one parcel with the tracking number #[redacted]. You could click here to keep tracking: ttps://[redacted].net. Your parcel should have arrived according to regular shipping time.As a result of strict customs inspection, numerous packages have piled up in customs. there may be some days delay in delivery. Your patience and understanding will be highly appreciated. If you have any questions, please don't hesitate to contact us at:[redacted].com