Fas Gas (Taber)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and while I accept that the company will not refund the monies for coverage I have no use for, how about they remove their logo from my computer They put it on there, so they can remove it That will be at least a small degree of satisfaction Thank you [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did check my credit card statement as requested by IYOGI but my account was credited for the $expense and then deducted again Therefore, I am due the refund to my credit card of $ Also as of 042016, I have not received the check for $100.00, nor does it appear on my credit card used for the technical services In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This complaint has not been resolved and I doubt if they will ever resolve it as they just keep giving me the run aroundI believe they have never had any intentions of honoring their satisfaction agreement and that they will never refund my subscription feeTherefore, buyer beware of this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] ***, We would like to inform you that with the contact number and the email address share by the consumer we were not able to trace the consumer’s account with iYogiWe would request the consumer to share the iYogi account details or the contact details that would have been shared with iYogi when the consumer’s iYogi account was createdWe are willing to add the consumer’s account (once traced) to the Do-Not-Call list with iYogi We are sorry to hear about the incident reported by the consumer as this is not the type of service we strive to deliverThe people calling the consumer are probably among the group trying to impersonate iYogi as we have received several other complaints with similar incidents Regards Active Response Team iYogi

At this time, I have been contacted directly by iYogi, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: Please note this company continues to call me to solicit despite me asking to remove my number at least two dozen times The company calls me but never addresses this complaint filed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Please see attached pdf for information Sincerely, [redacted]

To Dispute Resolution Services, Thank you for keeping us notified about consumer complaints via Revdex.com We sincerely apologize for the inconvenience causedWe would request [redacted] to please confirm if she has received the check We appreciate for your patience and cooperation Regards, Active Response Team Iyogi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I did receive a check for $however, that was a refund for a software program, for which I was billed for on that did not function to my satisfactionI am requesting a refund of $which was a subscription charge also generated on - these are two seperate charges - The subscription did not fulfill my needs and was not satisfactoryTherefore I am and have been requesting a refund of the subscription charge since October 2015.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe check has to be written to my name and sent to the address [redacted] *** Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is positive although it does not resolve the issueThey still have not refunded my money or contacted meI hope this is not another run-around as I have been told this same response or times previously Sincerely, [redacted]

Dear [redacted] , The call back timings have been shared with the team concernedThe consumer will receive a call back from the expert team Regards Active Response Team iYogi

Revdex.com: I have reviewed the response made by the business in reference to compl***t ID# [redacted] , and have determined that my compl***t has NOT been resolved because:Regarding Case # ID # [redacted] The facts in iYogi’s response are not correct Please see below- We spoke with Engineer Vinay R [redacted] regarding our problems connecting with Tech Genie He granted us a 3-month extension to Tech Genie, which would now expire – Case # [redacted] – We spoke with Anil K [redacted] who told us that our Tech Genie was good through 2/ [redacted] – Case # [redacted] This date was not correct – see entry above (We were given conflicting information numerous times when we spoke with iYogi.) to – Case # [redacted] – We spoke with Valbhaw J*** We paid $for an additional years of Tech Genie (Transaction # [redacted] ) – Case # [redacted] – We spoke with Simran (iYogi Customer Service – ###-###-####) After much conversation with her, after being put on hold a few times, and after checking with her supervisor, she told us that our Tech Genie Optimizer and Virus Protection is now good through – Case # [redacted] – Vijay (iYogi Customer Service) confirmed that Tech Genie was good through – Chandan (Customer Service ###-###-####) confirmed that Tech Genie was good through – Case # [redacted] Chandan’s supervisor is Harsh Our last clean & check with iYogi Tech Genie was 217.And our Tech Genie Optimizer & Virus Protection subscription expires Please prorate the refund accordingly Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***, We sincerely apologize for the inconvenience caused to [redacted] ***We will contact [redacted] at earliest and connect him to a technicianWe thank you for your patience and cooperation Regards Active Response Team iYogi

Dear [redacted] ***, Thank you for keeping us notified about consumer complaints via Revdex.com We have contacted [redacted] and as per our discussion we are processing the refund for the Microsoft Office **Home & Business ($288.99)It generally takes 7-business days for the refund amount to reflect in the card statementWe request [redacted] to confirm once she receives the refund Regards, Active Response Team iYogi

Dear Revdex.com,We would like to reiterate that we have already gone ahead and refunded the amount that the customer paid usHe hired us for tech service, didn't like the service so he got his money backWe shouldn't be dragging this case too long to waste everybody's timeWe request the Revdex.com to close this caseThanksRegardsART, iYogi

Dear [redacted] , We are sorry to hear about the unsatisfactory experience of [redacted] ***The refund request has been forwarded to the team concerned however the direct refund is not possible in this case hence we request [redacted] to share the following details via Revdex.com or via an email to [redacted] so that a refund check can be sent Name on Check: ___________ Address: _________________ Regards Active Response Team iYogi

Dear [redacted] **, We would like to apologize to [redacted] for the inconvenience causedWe have forwarded the request to the team concerned to share the refund detailsWe also request [redacted] to share the following details which will be used to send a refund check, in case the refund was not successful Name on Check: __________ Address: ________________ [redacted] can share the required details via Revdex.com or by sending an email to [redacted] Regards Active Response Team iYogi

Dear [redacted] , Thank you for keeping us notified about Revdex.com complaintsWe sincerely apologize for the inconvenience causedAs per discussion with [redacted] ***, we have requested our team concerned to process the refund for $Generally it takes 7-business days to credit the refund back in same card /account used for the paymentWe request [redacted] to confirm if she has received the refundWe thank you for your patience and cooperationRegards Active Response Team iYogi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not contacted me A hacker did contact me in their name and almost stole $via a [redacted] transfer.No one legitimate has contacted me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]