Fas Gas (Taber)

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   We apologize for the delayed response. As per the last conversation with [redacted], he confirmed that he has received the refund for $198.99 that was promised to him. We would request you to close this complaint.    We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi

Dear [redacted],Thanks for the complaint notification. The complainant states that iYogi tried to charge an unauthorized payment from her debit card. We would like to to bring to your attention that we send an email notifying our customers about the auto renewal. The same email has...

an opt-out option and the auto renewal is carried forward only for the customers who do not opt-out. As we did not receive any response from the complainant so we initiated the automatic renewal charge for her existing subscription with iYogi. We understand that the customer had moved out of the country however we do believe that she had access to her emails for that time period. As far as the amount charged is concerned we have refunded that in full. We shall not be held responsible for the customer for not keeping in touch with her bank people. We believe most of the communications between anybank and it's customer happen over the emails. So we think the customer should have received emails from her bank regarding any transaction that would have taken place. We believe we have done whatever was required of us. We have respected the customer's decision of cancelling the subscription and acquiring a complete refund of the amount charged. Therefore, we humbly request you to close this case.We thank the Revdex.com for keeping us informed on real customer issues.RegardsART, iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thanks for the complaint notification. This user has been our esteemed customer for many years now. It definitely is a very unfortunate situation if she is not happy with some of the recent events. We need a dialogue with her to understand this case better, discuss it at length and...

come out with a resolution favorable for everyone. We request [redacted] to let us a know a date and time when she can be contacted. Our concerned supervisor will call her to talk about this case and do the needful.Thank YouRegardsActive Response TeamiYogi

Dear [redacted],   We would like to inform you that the check for $165.99 was sent by iYogi (Check No [redacted]). We would also like to inform you that this refund amount has been sent after a direct discussion with [redacted] agreed to this refund amount and never stated any discrepancies related to this refund amount.   We will share the refund details with you related to this amount.   Regards Active Response Team iYogi

Dear [redacted],   We would like to bring this to your attention that the one year annual technical service plan is bundled with a Tech Genie software. The billing for this bundled product is $149.99, however the Tech Genie software is not eligible for refund as an individual product.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Never received a dime!
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thanks for the complaint notification. We apologize to the customer for any sort of inconvenience caused to her. This is not the type of service we strive to deliver. We take feedback seriously and would like to investigate the incident reported. In the meanwhile we have...

initiated the refund of the remaining amount $149.99 which the customer had actually agreed to pay as her services were downgraded from 5 years to 1 year. The refund amount will get credited in the next 5-7 business days.We thank the Revdex.com for keeping us updated on real customer issues.Regards[redacted], iYogi

Dear [redacted],   We thank [redacted] for sharing the additional information which we have forwarded to the team concerned. We would like to inform you that we at iYogi are not calling its customers. We have received several complaints from customers with similar incidents where customers are receiving calls from a group of people trying to impersonate iYogi. We will add the account that we are able to trace with this information to our Do-Not-Call list. If the consumer still gets similar calls then we would like to assure that these calls are not from iYogi.   Regards Active Response Team iYogi

On Monday, Jan.*,2016 I received an e-mail attached to a message from the Revdex.com. It said iyogi sent me a check on Dec. **,2015. Yet attached to another e-mail I received from the Revdex.com on Dec.**,2015 was a message from iyogi saying the refund check may have been delayed due to technical issues. I am...

still waiting.

Dear [redacted],Thanks for the notification. We can confirm that the customer won't receive anymore phone calls or emails from iYogi. We don't know who else is calling this customer. We DO NOT share our customer details with anyone. The customer's details have been added to the DNC (DO NOT CALL)...

list.ThanksRegardsARTiYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have just called right now and spoken with a [redacted] Credit Card Representative, [redacted], on ###-###-#### and I was told that no payment has been received so far from iYogi.Furthermore, the explanation given to the Revdex.com by iYogi is totally bogus. I started business with iYogi in 2012. If they had a policy to send out emails for renewal of membership, how come they never sent me that type of email in 2013 and 2014 when I was present within the U.S, instead they called me by phone repeatedly to convince me to renew my membership? Secondly, I informed iYogi at the end of January 2014 before leaving the U.S that I will be gone from the U.S for a year and that they will not be able to contact me at all for any type of service because I will be disconnecting my phone and internet account with [redacted] since I would not have the money to pay to keep thoseaccounts open for a year. Having heard that, they conveniently decided to illegally withdraw funds from my account, hoping that I might not discover it. Fortunately for me, my account balance with [redacted] was zero dollars before leaving and so the illegal transaction was very evident. When an email account is closed, any correspondence to that account will be returned to the sender by the internet Postmaster as "Undelivered Mail". If it is true, which I doubt, that they sent me an email even after informing them that I will not be available for service after leaving the U.S, did the returned email not ring a bell that it was not delivered to me? So why proceed to illegally withdraw funds from my card if the email was undeliverable?Since my credit card account was paid in full before leaving and I knew that I would not be making any credit card purchases from a rural area in [redacted], I had no reason to even give [redacted] any new email address to contact me. I had no U.S address after I left and no reason to expect mails from [redacted] since I had a zero balance with them. With the illegal transaction by iYogi in July of 2014, [redacted] now had reason to send me monthly statements, which were returned to them since I had no U.S postal address. Not being able to contact me by email, phone or postal mail, the illegal withdrawal started generating late fees and interest fees. When I discovered the illegal transaction by iYogi in April of 2015, iYogi told me that they could refund the $249.99 that was withdrawn illegally but not the incurred late fees and interest charges. The total amount on my credit card was now $475.00, inclusive of the fees. So if iYogi told me that they would only pay back $249.99, then I wonder why they told the Revdex.com that the amount has been paid in full. Can they please give the DATE when they paid any amount to the [redacted] credit card? Can they also indicate the exact AMOUNT that was paid to [redacted] that [redacted] has no record of?I am very disappointed because I reluctantly typed in my credit card information to iYogi after I was seriously deceived that they do not keep credit card numbers on file but yet they managed to still have my card number on file to make such huge illegal withdrawal. I have never paid that amount at any time as membership. The largest amount paid has been $169.99; so why this huge amount illegally and in my absence? That is the question.Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dea[redacted],   We sincerely apologize for the inconvenience caused and would like to inform [redacted] that we have added his iYogi account to iYogi’s Do-Not-Call list. We assure [redacted] that he will not be receiving any more calls from iYogi.     Regards Active Response Team...

iYogi

Dear [redacted],   We are sorry to hear about the inconvenience faced by [redacted]. We would like to inform [redacted] that the eligible refund amount for the charge of $300 paid by him on 11/**/2014 will be $230.00, which is after a deduction for the services used by him. We also request...

[redacted] to share the check details so that we can send a refund check, if direct refund is not successful.   Name on Check: _____ Address: ___________   [redacted] can share the requested details via Revdex.com or by sending an email to [redacted]     Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseThe service was provided over 2 years ago and the calls only began a few months back. I cannot locate an account and would ask that they simply remove the following numbers from the call list and add them to the do not call list: ###-###-#### and ###-###-####. They should be able to do this without any further information.Thank you for your assistance.Wendy W[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We requested [redacted] to share the check details, as we cannot do a direct refund to the card, the charge being very old. We once again request [redacted] to share the following details.   Name on Check: _____ Address: ___________   [redacted] can share the check details via Revdex.com or send an email to [redacted]     Regards Active Response Team iYogi

To Dispute Resolution Team,   We were not able to contact [redacted] in order to arrange a call from the Expert team. As mentioned by [redacted] about the call, he would have received a call from someone trying to impersonate iYogi.   In our last response, we requested [redacted] to share the best time to reach him however as we did not get the requested information, no call was arranged from our side.   Regards Active Response Team iYogi

Dear [redacted]   Thank you for keeping us notified about consumer complaints via Revdex.com.   We sincerely apologize for the delayed response. We have processed the refunds for Seagate Backup Plus 5 TB External Hard Drive ($208.99) and Verbatim 8GB 97088 USB 2.0 Flash Drive($29.99). And [redacted] confirmed that he has received the refunds as promised. Kindly close this complaint.   We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi