Fas Gas (Taber)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
They  do not respond by telephone or emails. continue to investgate. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I did receive a check for $79.99 however, that was a refund for a software program, for which I was billed for on 8/**/2014 that did not function to my satisfaction. I am requesting a refund of $200.00 which was a subscription charge also generated on 8/**/2014 - these are two seperate charges - The subscription did not fulfill my needs and was not satisfactory. Therefore I am and have been requesting a refund of the subscription charge since October 2015.Sincerely,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 [redacted]

To Dispute Resolution Services,   We would like to inform you that a check for $230 has been sent to the address provided In the last response.   Check No: [redacted]   Regards Active Response Team iYogi

Dear [redacted],   We sincerely apologize to [redacted] for the inconvenience caused. We would like to schedule a tech support call from the expert team at iYogi. We request [redacted] to share the best time to contact her over the weekdays and the weekends so that we can arrange the call...

for her.   Regards Active Response Team iYogi

Dear [redacted],We thank you for keeping us notified about customer complaints. We would like to bring this to your attention that we have not called [redacted]. It seems that she has been approached by someone trying to defame iYogi's name. We would also like to inform you that we...

do not call any of our customers to give them refund unless its the customer's request. As you are aware that in order to process a refund, no software needs to be downloaded nor customer's computer access is required. So this was clearly someone trying to gain [redacted] computer' access. We request [redacted] not to provide access to anyone on such terms nor entertain any such calls claiming to be from iYogi. If required she can directly call at our Customer Service Toll-Free-Number (###-###-####) to get in touch with us. Furthermore, as per the request by [redacted], we have added her iYogi account to our Do Not Call list and she will not be receiving any calls from us.RegardsActive Response TeamiYogi

Dear [redacted],We thank [redacted] for sharing the iYogi account details. We would like to bring to your attention that the renewal was done after sending [redacted] a prior email informing himof the charge that was about to be made on a certain date and he had the option to opt-out from the automatic renewal by clicking on a link. The dispute is still under review by [redacted] bank. As you are aware the dispute has been filed by the [redacted] and the ruling for the dispute will be provided by the bank at their discretion. Once the bank rules on the dispute the amount will be released either to the complainant or iYogi.  Revdex.com and [redacted] will have our full cooperation in order to resolve this concern.We thank you for your cooperation and patience.RegardsActive Response TeamiYogi

To Dispute Resolution Services,   Thank you for keeping us notified about consumer complaints via Revdex.com.   We sincerely apologize for the inconvenience caused. We would request [redacted] to please confirm if she has received the check.   We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi

At this time, I have been contacted directly by iYogi, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
  The company called and I asked if they were call I u in regard to my Revdex.com complaint.  They hung up on me
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by iYogi, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved
  They continue to contact me daily, but when I pick up, they either tell me to give them control of my computer, or either they, or I...

disconnect.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   This is with regards to the complaint filed by [redacted]. We sincerely apologize for the delayed response. We would like to inform him that we have processed the refund for [redacted] ($187.99) via check no. [redacted].   We would request [redacted] to please confirm if he has received the check.   We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi

Dear [redacted],   We apologize for the delay in refund and are investigating this incident. We will inform the consumer about the eligible partial refund amount before it is processed. We request you for 5-7 business days to resolve this concern.   Regards Active Response...

Team iYogi

Dear [redacted],   We would like to inform you that with the contact number and the email address share by the consumer we were not able to trace the consumer’s account with iYogi. We would request the consumer to share the iYogi account details or the contact details that would have...

been shared with iYogi when the consumer’s iYogi account was created. We are willing to add the consumer’s account (once traced) to the Do-Not-Call list with iYogi.   We are sorry to hear about the incident reported by the consumer as this is not the type of service we strive to deliver. The people calling the consumer are probably among the group trying to impersonate iYogi as we have received several other complaints with similar incidents.   Regards Active Response Team iYogi

Dear [redacted],   We sincerely apologize for the inconvenience caused to [redacted]. We will contact [redacted] at earliest and connect him to a technician. We thank you for your patience and cooperation.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have cancelled my contract with iYogi. They have taken 100.00 dollars against my [redacted] that they shouldn't have. [redacted] told me it would be best to cancell my contract so the next time [redacted] can refuse to pay. Regards [redacted]] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We request [redacted] to share the charge details so that we can get this investigated and help accordingly.     Regards Active Response Team iYogi

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com. We have requested the team concerned for the check details. We will share the information at the earliest possible.   We thank you for your patience and cooperation.   Regards Active Response Team...

iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],   The refund of $899.99 was processed on 08/**/2016 to the card through which the amount was deducted. Visa : XXXX-XXXX-XXXX- [redacted] - [redacted]     Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They sent me attached email on 1/** still no refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Douglas K[redacted]