Fas Gas (Taber)

Dear [redacted] ***, We sincerely apologize to [redacted] for the inconvenienceWe would like to arrange a call from the tech team who will assist [redacted] to resolve computer issuesWe request [redacted] to share the best time to contact her over the weekdays so that the call can be scheduled Regards Active Response Team iYogi

Dear [redacted] ***, We apologize for the inconvenience caused to [redacted] We have forwarded the refund request to the team concerned however require the following details so as to send the refund check- Name on Check: _____ Address: ___________ [redacted] can share the check details via Revdex.com or send an email to [redacted] Regards Active Response Team iYogi

To Dispute Resolution Services, We would like to share the following refund details, $100.00 – refunded on ***Mar-16, [redacted] $119.99 – charged on ***June-2015 and refund initiated on the same day. Refunded on **-June-2015. Requesting [redacted] to check the card/account statement from which the charge was deducted initially for the month of June-2015 where the charge would have been voided or refunded. Regards Active Response Team iYogi

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received my refund. IYogi indicated that they will refund my money and requested my name and address in order to mail my refund to me. That information is: [redacted] ***.I am expecting a refund in the amount of $313.99. That includes $187.99 for my order of Microsoft Office 2013 that was never received. It also includes $126.00 for the time remaining on my service contract. I paid $179.99 for a 5 year contract and still had 3 1/2 years remaining. (In my original submission, I thought it was a 4 year contract. I found my original paperwork and learned that it was 5 years.) As soon as I receive the check and it has cleared my bank, the issue will be resolved. Thanks. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Dear *** ***, Thanks for keeping us notified for Revdex.com consumer complaints We apologize for the inconvenience caused to *** ***We have contacted *** *** and as per discussion we have arranged the call back from our expert technician who will take care of his
computer issuesWe would request *** *** to wait for the call and as per schedule he will get the call back We appreciate your patience and cooperation Regards, Active Response Team iYogi

Dear *** ***, We have contacted *** *** and as per our discussion we are have taken care of her Technical issue and provided her the solutionRequesting you to please close this case as Resolved Regards Active Response Team Iyogi

Dear *** ***, We have forwarded the refund request to the team concerned and will get back to *** *** once we have the confirmation over it Regards Active Response Team iYogi

Dear *** ***, Thank you for keeping us notified about consumer complaints via Revdex.com This is with regards to the complaint filed by *** ***We sincerely apologize for the inconvenience causedWe have tried to contact *** *** in order to discuss about his refund, however
could not reach himWe request *** *** to share the best time to contact him We appreciate for your patience and cooperation Regards, Active Response Team Iyogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I am very pleased to finally have verification that there will be no automatic continuation and charge for iyogi, they gave no reply to the partial refund of the yr $charge made July **, [Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, We apologize for the inconvenience causedWe request *** *** to contact us via the chat option on *** to get the support dock installed on his computer Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The best time to reach me is 11:am to 1:pm at ###-###-#### Sent from my iPad
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. ID#*** I received a check for $from Iyogi, Incin the mail 05/**/2016! Thank you for your assistance in this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***, We apologize *** *** for the inconvenience and would like to inform her that we have initiated the refund requestThe eligible refund amount for the active subscriptions is $& $The refund can be done directly to the card through which the
amounts were charged *** : XXXX-XXXX-XXXX- ***) We request *** *** for her acceptance of the above mentioned amounts to be refunded directly to the cardWe also request *** *** to share the check detail via Revdex.com or via an email tobg in case the direct refund is not successful Name on Check: ________ Address: ______________ Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Account no***email: ***phone: ###-###-####Iyogi case no***2nd Iyogi case no, ***3rd Iyogi case no***Additional email given Iyogi : ***Iyogi chargeback sales transaction ID: WP***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***, We have forwarded the details to the team concernedWe will inform *** *** as soon as the refund check is dispatched Regards Active Response Team iYogi

Dear *** ***, We apologize *** *** for the inconvenience causedWe have forwarded the refund request to the team concerned and will share the update at the earliest Regards Active Response Team iYogi

Dear *** ***, We received the check details from Revdex.com on 06/**/and the same were forwarded to the team concerned so as to issue a check of $However, we are facing some technical issues with the bank which is beyond our control and so are not able to upload check requestsWe are in touch with the bank and we assure you that the refund check of $will be sent at the earliest possibleWe request *** *** for few more days so as to dispatch the refund check Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***,Thank you for notifying us about customer complaints via Revdex.comWe would like to put bring up the following points:We clearly mention that iYogi is an independent 3rd party technical service provider at every customer touchpoint and iYogi’s web propertyAlso as you are aware that
iYogi has been in the industry for over yearsOur representatives start every call that they receive with the call opening “Thank you for calling iYogi” so that the caller is aware that he/she has reached iYogiFor every new caller who calls us, our respresentative creates an iYogi accountWith the details (email id, contact number and name) shared by *** *** ***, we were not able to trace any accountWe request *** *** to confirm if she used any other contact information over the call so that we can take appropriate action based on the results of our investigation.As *** *** *** did not pay iYogi anything therefore We cannot refund any money back.On the basis of the above mentioned, we request you to consider this case as closed and resolved.We thank you for your patience and cooperation.RegardsActive Response TeamiYogi