Fas Gas (Taber)

Dear [redacted] , We would like to apologize to [redacted] and would like to inform her that we have forwarded the refund request to the team concerned We request [redacted] to share the following details so that we can send a refund check Name On Check: __________ Address: ________________ Regards Active Response Team iYogi

Dear [redacted] ***, We apologize for the delay in refundWe have forwarded the refund request to the team concerned and [redacted] will receive the refund in the next 7-business days Regards Active Response Team iYogi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseThe service was provided over years ago and the calls only began a few months backI cannot locate an account and would ask that they simply remove the following numbers from the call list and add them to the do not call list: ###-###-#### and ###-###-####They should be able to do this without any further information.Thank you for your assistance.Wendy W*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,We thank you for keeping us notified about customer complaintsWe would like to bring this to your attention that we have not called [redacted] ***It seems that she has been approached by someone trying to defame iYogi's nameWe would also like to inform you that we do not call any of our customers to give them refund unless its the customer's requestAs you are aware that in order to process a refund, no software needs to be downloaded nor customer's computer access is requiredSo this was clearly someone trying to gain [redacted] computer' accessWe request [redacted] not to provide access to anyone on such terms nor entertain any such calls claiming to be from iYogiIf required she can directly call at our Customer Service Toll-Free-Number (###-###-####) to get in touch with usFurthermore, as per the request by [redacted] ***, we have added her iYogi account to our Do Not Call list and she will not be receiving any calls from us.RegardsActive Response TeamiYogi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have cancelled my contract with iYogiThey have taken dollars against my [redacted] that they shouldn't have [redacted] told me it would be best to cancell my contract so the next time [redacted] can refuse to payRegards [redacted] ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , We sincerely apologize to [redacted] for any miscommunication about the subscription validityWith regards to the compl***t filed by [redacted] , we would like to bring the following points to your attention on the basis of the active subscriptions in [redacted] ’s iYogi account, [redacted] paid iYogi $on for the renewal of iYogi technical service subscriptionThe expiration date for this service is [redacted] also paid $on for an upgrade to “TechGenie Total Security Plus Optimizer Years (Upgrade)” which has the expiration date of All other services and subscriptions have already expired for [redacted] apart from the two mentioned above We request [redacted] to confirm her refund request so that the refund can be calculated as per iYogi’s refund policy after deductions for the time period for which it was used We also request [redacted] to share the following check details via Revdex.com or email to [redacted] so that the refund check can be processed Name on Check: _____ Address: __________ Regards Active Response Team iYogi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Good Afternoon, To date, Iyogi has not sent the refund check of $ I sent the requested information directly to them on July *, Thank you for your assistance [redacted] ***] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Never received a dime! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] As you can clearly see, today is July [redacted] but according to iYogi, my so-called unlimited tech support starts from June [redacted] before the matter was even resolvedThe resolution is not satisfactory to me but however, I have decided to declare the matter as resolved because I have already proved my point to the Revdex.com about how fraudulent iYogi is, as a company.Please do me and others a favor by publishing my complaint on your webpage so that others would be warnedThank you very much for all of your assistance Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] Called ###-###-#### to find out status on refundLeft voice message to call my cell ###-###-####It's been about weeks and still no refund check, would like status or explaination Case [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***, We would like to bring this to your attention that the one year annual technical service plan is bundled with a Tech Genie softwareThe billing for this bundled product is $149.99, however the Tech Genie software is not eligible for refund as an individual product Regards Active Response Team iYogi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still waiting for the refund check to arrive In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi my name is [redacted] ***My ID number is [redacted] I'm sending you this email to notify you that the business didn't send me my refund to my bank and I never received any money from themI would like you to reopen my case and contact the business because they keep lying and saying they will refund me and nothing is being done It's been couple months now Thanking you in advance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , We request [redacted] to share the charge details so that we can get this investigated and help accordingly Regards Active Response Team iYogi

At this time, I have been contacted directly by iYogi, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: The company called and I asked if they were call I u in regard to my Revdex.com complaint They hung up on me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ***,This is with regards to the complaint # [redacted] filed by [redacted] ***We apologize for the delay in delivering the product to [redacted] and hence as per his request we have processed the refund of $back to the same card through which it was paidWe would like to bring this to your notice that $was paid on date to buy this productAs the refund has been processed today, we request [redacted] to check for the refund in the next 50-business daysRegardsActive Response TeamiYogi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] *** [redacted] This is my name and address for my refund cheque In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:IYOG never contacted me directly. I received a check from an online rebate company for $165.99 as a refund from IYOGI. I have no idea what that amount represents, but IYOGI still has not refunded the approximately $600 still due. [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have just called right now and spoken with a [redacted] Credit Card Representative, ***, on ###-###-#### and I was told that no payment has been received so far from iYogi.Furthermore, the explanation given to the Revdex.com by iYogi is totally bogusI started business with iYogi in If they had a policy to send out emails for renewal of membership, how come they never sent me that type of email in and when I was present within the U.S, instead they called me by phone repeatedly to convince me to renew my membership? Secondly, I informed iYogi at the end of January before leaving the U.S that I will be gone from the U.S for a year and that they will not be able to contact me at all for any type of service because I will be disconnecting my phone and internet account with [redacted] since I would not have the money to pay to keep thoseaccounts open for a yearHaving heard that, they conveniently decided to illegally withdraw funds from my account, hoping that I might not discover itFortunately for me, my account balance with [redacted] was zero dollars before leaving and so the illegal transaction was very evidentWhen an email account is closed, any correspondence to that account will be returned to the sender by the internet Postmaster as "Undelivered Mail"If it is true, which I doubt, that they sent me an email even after informing them that I will not be available for service after leaving the U.S, did the returned email not ring a bell that it was not delivered to me? So why proceed to illegally withdraw funds from my card if the email was undeliverable?Since my credit card account was paid in full before leaving and I knew that I would not be making any credit card purchases from a rural area in [redacted] , I had no reason to even give [redacted] any new email address to contact meI had no U.S address after I left and no reason to expect mails from [redacted] since I had a zero balance with themWith the illegal transaction by iYogi in July of 2014, [redacted] now had reason to send me monthly statements, which were returned to them since I had no U.S postal addressNot being able to contact me by email, phone or postal mail, the illegal withdrawal started generating late fees and interest feesWhen I discovered the illegal transaction by iYogi in April of 2015, iYogi told me that they could refund the $that was withdrawn illegally but not the incurred late fees and interest chargesThe total amount on my credit card was now $475.00, inclusive of the feesSo if iYogi told me that they would only pay back $249.99, then I wonder why they told the Revdex.com that the amount has been paid in fullCan they please give the DATE when they paid any amount to the [redacted] credit card? Can they also indicate the exact AMOUNT that was paid to [redacted] that [redacted] has no record of?I am very disappointed because I reluctantly typed in my credit card information to iYogi after I was seriously deceived that they do not keep credit card numbers on file but yet they managed to still have my card number on file to make such huge illegal withdrawalI have never paid that amount at any time as membershipThe largest amount paid has been $169.99; so why this huge amount illegally and in my absence? That is the question.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]