Fas Gas (Taber)

Dear [redacted] ***, We are sorry to hear that [redacted] was not able to contact the customer service team in order to opt-out of the auto renewal of her iYogi subscriptionWe would like to confirm [redacted] that she will not be auto renewed for the iYogi subscription Regards Active Response Team iYogi

To Dispute Resolution Team, We would like inform you that a check for $was sent to “ [redacted] ***”We hope that [redacted] would have received the check by now Check No [redacted] Regards Active Response Team iYogi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The company has repeatedly said the same when I talked with them starting in January of this yearI did not receive what I had ordered in November I will not be satisfied until I get the refund, supposedly in 5-daysI don't believe them at all I have lost complete trust wi this business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is the third time by phone, and the first time by forwarded E-mail that an iYogi representative has said a check will be sent or that a check is in the mail I believe this case should remain open until the check has been received.Thank you for your involvement in this matter[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] ***,Thanks for the complaint notificationThe complainant states that iYogi tried to charge an unauthorized payment from her debit cardWe would like to to bring to your attention that we send an email notifying our customers about the auto renewalThe same email has an opt-out option and the auto renewal is carried forward only for the customers who do not opt-outAs we did not receive any response from the complainant so we initiated the automatic renewal charge for her existing subscription with iYogiWe understand that the customer had moved out of the country however we do believe that she had access to her emails for that time periodAs far as the amount charged is concerned we have refunded that in fullWe shall not be held responsible for the customer for not keeping in touch with her bank peopleWe believe most of the communications between anybank and it's customer happen over the emailsSo we think the customer should have received emails from her bank regarding any transaction that would have taken placeWe believe we have done whatever was required of usWe have respected the customer's decision of cancelling the subscription and acquiring a complete refund of the amount chargedTherefore, we humbly request you to close this case.We thank the Revdex.com for keeping us informed on real customer issues.RegardsART, iYogi

Dear [redacted] **, We apologize for the inconvenience caused to [redacted] and have taken the cancellation requestWith regards to the subscriptions purchased by [redacted] ***, we would like to bring up the following points- For Annual Technical Support, *** [redacted] paid $on [redacted] for a two year planThen paid $on [redacted] to upgrade this to a three year plan, the expiration date of which was As [redacted] is an old customer, we upgraded his technical service plan for further two years without any charges with expiration date As the paid subscription has expired on 032016, the technical service subscription is not eligible for refund [redacted] purchased CA PC Tune Up software for three years on [redacted] by paying $which will expire on Last three months of the product as still left, however as per the refund policy, a product purchased and used cannot be refunded as this is not an iYogi software [redacted] purchased a “Microsoft Windows 32/64-bit - Complete Product - PC” on by paying $and then got this cancelled on to get a full refund [redacted] also purchased a “WD Elements 1TB” HDD on by paying $As this is a product, we are getting the status of this product checked Regards Active Response Team iYogi

Dear [redacted] ***, We are sorry to hear about the inconvenience faced by [redacted] We would like to inform [redacted] that the eligible refund amount for the charge of $paid by him on will be $230.00, which is after a deduction for the services used by himWe also request [redacted] to share the check details so that we can send a refund check, if direct refund is not successful Name on Check: _____ Address: ___________ [redacted] can share the requested details via Revdex.com or by sending an email to [redacted] Regards Active Response Team iYogi

Dear [redacted] , We would like to apologize to [redacted] for the inconvenience causedWe were able to see a charge of $for an extra subscription on 022016, however this charge was authorized by [redacted] As per the refund request, we have initiated the refund for this charge and the consumer will receive the refund back to the same card through which it was deducted in the next 7-business days We thank you for your patience and cooperation Regards Active Response Team iYogi

Dear [redacted] , We sincerely apologize for the inconvenienceThe recent change of Toll Free Numbers may have been the reason of the unsatisfactory experienceWe would like to arrange a call from the Expert team for [redacted] ***We request [redacted] to share the best time to reach during weekdays or weekend and we will arrange a call accordingly Regards Active Response Team iYogi

To Dispute Resolution Services, We have forwarded the check details to the team concernedThe consumer will receive the check soon Regards Active Response Team iYogi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You may directly deposit $into [redacted] ' accountThe details are as follows:Bank: [redacted] A/C name: [redacted] A/C Number: [redacted] ***Routing Code: [redacted] ***Or, send the check toATT: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] They do not respond by telephone or emailscontinue to investgate [redacted]

Dear [redacted] , We would like to inform you that the check for $was sent by iYogi (Check No [redacted] )We would also like to inform you that this refund amount has been sent after a direct discussion with [redacted] *** [redacted] agreed to this refund amount and never stated any discrepancies related to this refund amount We will share the refund details with you related to this amount Regards Active Response Team iYogi

Dear [redacted] , We sincerely apologize to [redacted] for the inconvenience caused. We would like to schedule a tech support call from the expert team at iYogi. We request [redacted] to share the best time to contact her over the weekdays and the weekends so that we can arrange the call... for her. Regards Active Response Team iYogi

Dear Kevin Sarmiento, We would like to inform you that the refunds for [redacted] were processed on and would request [redacted] to check his bank statement to confirm the same Regards Active Response Team iYogi

Revdex.com: I have finally received my refund thank youfor helping me I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] ,We thank you for keeping us notified about consumer complaints.We would like to inform you that a check of $was sent to [redacted] ***We have forwarded the request for the remaining amount of $to the team concerned [redacted] will receive the remaining amount soonRegardsActive Response TeamiYogi

To Dispute Resolution Services, We would like to inform you that a check for $has been sent to the address provided In the last response Check No: [redacted] Regards Active Response Team iYogi

Dear [redacted] **, We requested [redacted] to share the check details, as we cannot do a direct refund to the card, the charge being very old. We once again request [redacted] to share the following details. Name on Check: _____ Address: ___________ [redacted] can share the check details via BBB or send an email to [redacted] Regards Active Response Team iYogi

Dea [redacted] ***, We sincerely apologize for the inconvenience caused and would like to inform [redacted] that we have added his iYogi account to iYogi’s Do-Not-Call listWe assure [redacted] that he will not be receiving any more calls from iYogi Regards Active Response Team iYogi