Fas Gas (Taber)

Dear [redacted],   We have forwarded the complaint to the team concerned in order to check the refund status. We will get back to the consumer over this.     Regards Active Response Team iYogi

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   We apologize for the inconvenience caused to [redacted] and would like to inform her that the refund has been processed from our end on 12/**/2015. It generally takes 5-7 business days for the...

amount to get credited to an account/credit card. We request [redacted] to confirm once she receives the refund.   We once again apologize for the inconvenience caused.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You may directly deposit $230.00 into [redacted]' account. The details are as follows:Bank: [redacted]A/C name: [redacted]A/C Number: [redacted]Routing Code: [redacted]Or, send the check toATT: [redacted]
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],   With regards to the complaint filed by [redacted], we have contacted [redacted] to offer technical support from our expert team. However as he wanted the refund for his active subscriptions, we have  processed the refunds which will be credited within 7-10...

Business Days.   We appreciate your patience and cooperation.   Regards Active Response Team iYogi

Dear [redacted],   Thanks for keeping us notified for Revdex.com consumer complaints.   We sincerely apologize for the inconvenience caused to [redacted]. We have tried to contact [redacted] on different occasion however could not reach him. We found some technical issues processing the...

refund back in same card /account used for the payment. We would request [redacted] to share his following information and we will send him a cheque for iYogi Exclusive FDS Plan for 1 Year ($120.00) as promised.   Name on Check : _________________ Mailing Address : _________________ (to deliver the check)   We appreciate your patience and cooperation.   Regards, Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The company has repeatedly said the same when I talked with them starting in January of this year. I did not receive what I had ordered in November 2015. I will not be satisfied until I get the refund, supposedly in 5-7 days. I don't believe them at all.  I have lost complete trust wi this business. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Dispute Resolution Services,   We have forwarded the check details to the team concerned and will prioritize the refund check.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
[redacted]
[redacted] 
[redacted]This is my name and address for my refund cheque .  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Dispute Resolution Services,   In our last response, we requested the consumer to contact us via [redacted] to get support.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Their response does not surprise me. Yes they did refund my money, but whatever they did to my computer will cost up to two hundred dollars to fix. If you read other complaints about Iyogi on the internet, you will see that these type of complaints are common.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and while I accept that the company will not refund the monies for coverage I have no use for, how about they remove their logo from my computer.  They put it on there, so they can remove it.  That will be at least a small degree of satisfaction.  Thank you.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have received NO refund.  Person originally assigned this case was removed.  I need a person to contact regarding this OPEN/INCOMPLETE claim.  I need help. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by iYogi, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 
 Please note this company continues to call me to solicit despite me asking to remove my number at least two dozen times   The company calls me but never addresses this complaint filed   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by iYogi, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],   We would like to apologize to [redacted] for the inconvenience caused. We were able to see a charge of $149.99 for an extra subscription on 02/**/2016, however this charge was authorized by [redacted]. As per the refund request, we have initiated the refund for...

this charge and the consumer will receive the refund back to the same card through which it was deducted in the next 7-10 business days.   We thank you for your patience and cooperation.     Regards Active Response Team iYogi

To Dispute Resolution Services,   We apologize for the inconvenience caused to the consumer and would like to inform you that we have forwarded the refund request to the team concerned. Once we receive the calculated and eligible refund amount we will get back to the consumer.  ...

  Regards Active Response Team iYogi

Dear [redacted],We thank you for keeping us notified about consumer complaints. We would like to apologize to [redacted] for the inconvenience. As per the discussion with [redacted] we have forwarded the check details to the concerned team and would like to inform that it will take 7-10 business...

days for the check to be delivered to his address.RegardsActive Response TeamiYogi

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   We have contacted [redacted] and as per our discussion we are processing the refund for the Microsoft Office **16 Home & Business ($288.99). It generally takes 7-10 business days for the...

refund amount to reflect in the card statement. We request [redacted] to confirm once she receives the refund.  Regards, Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to compl[redacted]t ID# [redacted], and have determined that my compl[redacted]t has NOT been resolved because:Regarding Case # ID #[redacted]. The facts in iYogi’s response are not correct.  Please see below. 1/**/14 - We spoke with Engineer Vinay R[redacted] regarding our problems connecting with Tech Genie.  He granted us a 3-month extension to Tech Genie, which would now expire 4/**/17 – Case #[redacted] 8/**/14 – We spoke with Anil K[redacted] who told us that our Tech Genie was good through 2/** – Case #[redacted].    This date was not correct – see 1/**/14 entry above.  (We were given conflicting information numerous times when we spoke with iYogi.) 10/*/14 – We spoke with Pawan of iYogi Tech Support.  Because of all the issues that we had been having (i.e., sitting for 5 hours on the phone in front of the computer waiting for them to try to work out the kinks in the program), he granted us an extension of iYogi Tech Support from 11/**/16 to 2/**/17 – Case #[redacted]. 4/**/15 – We spoke with Valbhaw J[redacted].  We paid $79.99 for an additional 2 years of Tech Genie (Transaction #[redacted]) – Case #[redacted]. 4/**/15 – We spoke with Simran (iYogi Customer Service – ###-###-####).  After much conversation with her, after being put on hold a few times, and after checking with her supervisor, she told us that our Tech Genie Optimizer and Virus Protection is now good through 1/**/19 – Case #[redacted]. 9/**/15 – Vijay (iYogi Customer Service) confirmed that Tech Genie was good through 1/**/19 2/**/16 – Chandan (Customer Service ###-###-####) confirmed that Tech Genie was good through 1/**/19 – Case #[redacted].  Chandan’s supervisor is Harsh.  Our last clean & check with iYogi Tech Genie was 2/*/16.  We have gotten no response from them since that time.  Phone calls have not gone through to the support number.  Our Tech Support buttons (live help, phone, etc.) have not worked since that date.  Bottom line, we should be reimbursed from that time because we were not getting the service that we paid for.   And our iYogi Technical Service subscription expires 2/**/17.And our Tech Genie Optimizer & Virus Protection subscription expires 1/**/19. Please prorate the refund accordingly.  Thank you.  
  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]