Fas Gas (Taber)

Dear [redacted],   We apologize for the inconvenience caused to [redacted] and have taken the cancellation request. With regards to the subscriptions purchased by [redacted], we would like to bring up the following points- 1.       For Annual Technical Support, [redacted]...

[redacted] paid $299.99 on 03/**/20** for a two year plan. Then paid $100.00 on 08/**/20** to upgrade this to a three year plan, the expiration date of which was 03/**/2016. 2.       As [redacted] is an old customer, we upgraded his technical service plan for further two years without any charges with expiration date 03/**/2018. As the paid subscription has expired on 03/**/2016, the technical service subscription is not eligible for refund. 3.       [redacted] purchased CA PC Tune Up software for three years on 08/**/20** by paying $79.99 which will expire on 08/**/2016. Last three months of the product as still left, however as per the refund policy, a product purchased and used cannot be refunded as this is not an iYogi software. 4.       [redacted] purchased a “Microsoft Windows 8.1 32/64-bit - Complete Product - 1 PC” on 07/**/2014 by paying $169.99 and then got this cancelled on 08/**/2014 to get a full refund. 5.       [redacted] also purchased a “WD Elements 1TB” HDD on 09/**/2015 by paying $144.99. As this is a product, we are getting the status of this product checked.   Regards Active Response Team iYogi

At this time, I have been contacted directly by iYogi, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
 I have been contacted 3 more times by the organization only for further solicitation of services. The most recent call coming on Thursday...

morning. This issue remains unresolved.  On each call, I have asked to have my number removed from contact.  Typically, the caller hangs up on me when I make this request.  I have tried to block the number but now it comes up as "Unknown"so I cannot block it.  The only other option would be to change my number which I will not do    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We sincerely apologize to [redacted] for the inconvenience. We would like to arrange a call from the tech team who will assist [redacted] to resolve computer issues. We request [redacted] to share the best time to contact her over the weekdays so that the call...

can be scheduled.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Good Afternoon, To date, Iyogi has not sent the refund check of $270.  I sent the requested information directly to them on July *, 2016.  Thank you for your assistance.  [redacted]]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
[redacted] Called ###-###-#### to find out status on refund. Left voice message to call my cell.  ###-###-####It's been about 3 weeks and still no refund check, would like status or explaination    Case [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   The call back timings have been shared with the team concerned. The consumer will receive a call back from the expert team.     Regards Active Response Team iYogi

Dear [redacted], Thank you for keeping us notified about Revdex.com complaints. We sincerely apologize for the inconvenience caused. As per discussion with [redacted], we have requested our team concerned to process the refund for $360.00. Generally it takes 7-10 business days to credit the refund back in...

same card /account used for the payment. We request [redacted] to confirm if she has received the refund. We thank you for your patience and cooperation. Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the third time by phone, and the first time by forwarded E-mail  that an iYogi representative has said a check will be sent or that a check is in the mail.  I believe this case should remain open until the check has been received.Thank you for your involvement in this matter.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   We apologize for the delayed response. We would like to inform [redacted] that we have processed the refund for Microsoft Office 2016 Home & Student ($198.99). It generally takes 7-10 business...

days to credit this amount back to same card /account used for the payment.   We request [redacted] to confirm once he has received the credit.   We appreciate for your patience and cooperation.   Regards, Active Response Team Iyogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi my name is [redacted]. My ID number is [redacted]. I'm sending you this email to notify you that the business didn't send me my refund to my bank and I never received any money from them. I would like you to reopen my case and contact the business because they keep lying and saying they will refund me and nothing is being done . It's been couple months now . Thanking you in advance. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I provided I yogi with my physical address to mail the payment to on 11/**/15 VIA telephone.  iYogi did call, but they called my home phone, which I cannot answer because I work full time.  The call back number theyleft was the regular customer service #, which is practically impossible to get a live person on the phone.  You immediately receive a message "[redacted]" and direct you to contact them viaiyogi.com/chat.  This is how I got in contact with Nisar A[redacted] P[redacted] on 11/**/15.  He ended up contacting me by telephone at almost 10 p.m. EST and indicated a check would be mailed to [redacted]  [redacted].   I called on 12/*/15 as I haven't received a check.  I was told the check was mailed on 12/*/15 and would take 10 business days.  I was told the check was issued by Citibank.   As of 12/**/15, I have yet to receive thecheck.  I don't know where it was mailed from; United States or out of the country.  If it was mailed in the U.S. via regular [redacted] service, I should have received it by now. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com: I have finally received my refund thank youfor helping me. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
In the e-mail that yogi sent they asked for my name that should be on the check and my address, but I was not able to type them in, so I will do it here. [redacted]
                                       [redacted]

Dear [redacted], Thank you for keeping us notified about consumer complaints via Revdex.com. We apologize for the inconvenience caused to [redacted] and delay in processing the refunds however we would like to inform her that we have processed the refund of $119.99 on 1/*/16 as per her request . It generally takes 5-7 business days for the refund amount to reflect in the card statement. The other refund of $169.99 was processed on 12/**/2015. We request [redacted] to confirm once she receives the refund.   We once again apologize for the inconvenience caused.   Regards Active Response Team iYogi

To Dispute Resolution Services,   We would like to share the following refund details, $100.00 – refunded on [redacted]Mar-16, [redacted] $119.99 – charged on [redacted]June-2015 and refund initiated on the same day. Refunded on **-June-2015. Requesting [redacted] to check the card/account statement from which the charge was deducted initially for the month of June-2015 where the charge would have been voided or refunded.   Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did check my credit card statement as requested by IYOGI but my account was credited for the $119.99 expense and then deducted again.  Therefore, I am due the refund to my credit card of $119.99.  Also as of 04/**/2016, I have not received the check for $100.00, nor does it appear on my credit card used for the technical services. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We apologize for the delay in refund. We have forwarded the refund request to the team concerned and [redacted] will receive the refund in the next 7-10 business days.     Regards Active Response Team iYogi

Revdex.com:At this time, I have not been contacted by iYogi, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   We sincerely apologize for the delay to [redacted]. We have processed the refund for TechGenie Absolute for 3 Years ($100.00) as promised and it will take 7-10 business days to credit back in same...

card /account.  And the other refund for $119.99 was refunded on 06/**/2015. We would request [redacted] to check her same card/ account used for the payment for the credit or it might have voided and the money was never deducted.   We appreciate your patience and cooperation.   Regards, Active Response Team iYogi