Fas Gas (Taber)

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; however, the matter has NOT yet been fully resolved as no refund has been posted to my credit card to date (July **, 2016 - See attachment)
Sincerely,
Douglas K[redacted]

Dear [redacted],   We are sorry to hear about the unsatisfactory experience of [redacted]. The refund request has been forwarded to the team concerned however the direct refund is not possible in this case hence we request [redacted] to share the following details via Revdex.com or via an email to...

[redacted] so that a refund check can be sent.   Name on Check: ___________ Address: _________________     Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Complaint [redacted] has been resolved.    Although they promised a check in US Mail, iYogi credited our Discover card account for $99.99.   
Sincerely,
[redacted]

Dear [redacted],   We apologize for the inconvenience caused to [redacted]. We have forwarded the refund request to the team concerned however require the following details so as to send the refund check-   Name on Check: _____ Address: ___________   [redacted] can share...

the check details via Revdex.com or send an email to [redacted].     Regards Active Response Team iYogi

Dear [redacted],   We still haven’t been able to collect the check details. We request for some more time on this. We will share the information at the earliest.   Regards Active Response Team iYogi

Dear [redacted],   We would like to apologize to [redacted] and would like to inform her that we have forwarded the refund request to the team concerned.   We request [redacted] to share the following details so that we can send a refund check.   Name On Check: __________ Address:...

________________     Regards Active Response Team iYogi

Dear Mediator,Thanks for the notification. We would like to inform the user that we are one of the leading remote tech providers in the World and we tried our best to resolve the computer problems, however the customer thought that we didn't do a good job so he asked for cancellation. We respected...

his decision and processed a complete refund of the money paid. Now the claims of we 'destroying' his computer are completely vague. We do tech support and if we are not able to fix a problem , we are well capable enough to not make it worse.We request the Revdex.com to close this case as whatever needed to be done from our end has already been done even before this complaint was filed.ThanksRegardsART, iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Please see attached pdf for information.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint has not been resolved and I doubt if they will ever resolve it as they just keep giving me the run around. I believe they have never had any intentions of honoring their satisfaction agreement and that they will never refund my subscription fee. Therefore, buyer beware of this company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this is positive although it does not resolve the issue. They still have not refunded my money or contacted me. I hope this is not another run-around as I have been told this same response 2 or 3 times previously.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:IYOG  never contacted me directly.  I received a check from an online rebate company for $165.99 as a refund from IYOGI.  I have no idea what that amount represents, but IYOGI still has not refunded the approximately $600 still due. 
 [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   We apologize to [redacted] and would like to inform her that we are checking the refund status with the team concerned. [redacted] will receive a direct refund in the next 5-7 business days (if not processed yet). If the direct refund is not successful, we request [redacted] to...

share the following details so that a refund check can be sent to her.   Name on Check: _____ Address: ___________   [redacted] can share the check details via Revdex.com or send an email to [redacted]
    Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to compl[redacted]t ID# [redacted], and have determined that my compl[redacted]t has NOT been resolved because:

I am still waiting for my refund.  I have provided the requested information - if there is something else that is needed, please let me know.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I do not want a check.  Just credit my Visa credit card #[redacted].  Thank you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We thank you for keeping us notified about consumer complaints.We would like to inform you that a check of $79.99 was sent to [redacted]. We have forwarded the request for the remaining amount of $120.01 to the team concerned. [redacted] will receive the remaining amount...

soon. RegardsActive Response TeamiYogi

Dear [redacted],   We would like to apologize to the consumer for the inconvenience caused. We tried processing the refund of $300.00 however the refund was unsuccessful. We hereby request the consumer to share the following details so that a refund check can be sent. The details can be...

shared via Revdex.com or by sending an email to [redacted].     Name on Check: _________ Address: _______________     Regards Active Response Team iYogi

Dear [redacted],   We sincerely apologize for the inconvenience. The recent change of Toll Free Numbers may have been the reason of the unsatisfactory experience. We would like to arrange a call from the Expert team for [redacted]. We request [redacted] to share the best time to reach...

during weekdays or weekend and we will arrange a call accordingly.     Regards Active Response Team iYogi

Dear [redacted],   We sincerely apologize to [redacted] for any miscommunication about the subscription validity. With regards to the compl[redacted]t filed by [redacted], we would like to bring the following points to your attention on the basis of the active subscriptions in [redacted]’s...

iYogi account,   1.       [redacted] paid iYogi $299.99 on 11/**/2013 for the renewal of iYogi technical service subscription. The expiration date for this service is 11/**/2016. 2.       [redacted] also paid $60.00 on 09/**/2014 for an upgrade to “TechGenie Total Security Plus Optimizer 3 Years (Upgrade)” which has the expiration date of 01/**/2017. 3.       All other services and subscriptions have already expired for [redacted] apart from the two mentioned above.   We request [redacted] to confirm her refund request so that the refund can be calculated as per iYogi’s refund policy after deductions for the time period for which it was used.   We also request [redacted] to share the following check details via Revdex.com or email to [redacted] so that the refund check can be processed.   Name on Check: _____ Address:  __________     Regards Active Response Team iYogi

To Dispute Resolution Services,   We have requested the bank to share the check details. We will share the same as soon as we get it.     Regards Active Response Team iYogi