Fas Gas (Taber)

Dear [redacted],We thank you for keeping us notified about consumer complaints. We would like to apologize to [redacted] for the inconvenience. As per the discussion with [redacted] we have forwarded the check details to the concerned team and would like to inform that it will take 7-10 business...

days for the check to be delivered to his address.RegardsActive Response TeamiYogi

Revdex.com:
I have reviewed the response made by the business in reference to compl[redacted]t ID# [redacted], and have determined that my compl[redacted]t has NOT been resolved because:Regarding Case # ID #[redacted]. The facts in iYogi’s response are not correct.  Please see below. 1/**/14 - We spoke with Engineer Vinay R[redacted] regarding our problems connecting with Tech Genie.  He granted us a 3-month extension to Tech Genie, which would now expire 4/**/17 – Case #[redacted] 8/**/14 – We spoke with Anil K[redacted] who told us that our Tech Genie was good through 2/** – Case #[redacted].    This date was not correct – see 1/**/14 entry above.  (We were given conflicting information numerous times when we spoke with iYogi.) 10/*/14 – We spoke with Pawan of iYogi Tech Support.  Because of all the issues that we had been having (i.e., sitting for 5 hours on the phone in front of the computer waiting for them to try to work out the kinks in the program), he granted us an extension of iYogi Tech Support from 11/**/16 to 2/**/17 – Case #[redacted]. 4/**/15 – We spoke with Valbhaw J[redacted].  We paid $79.99 for an additional 2 years of Tech Genie (Transaction #[redacted]) – Case #[redacted]. 4/**/15 – We spoke with Simran (iYogi Customer Service – ###-###-####).  After much conversation with her, after being put on hold a few times, and after checking with her supervisor, she told us that our Tech Genie Optimizer and Virus Protection is now good through 1/**/19 – Case #[redacted]. 9/**/15 – Vijay (iYogi Customer Service) confirmed that Tech Genie was good through 1/**/19 2/**/16 – Chandan (Customer Service ###-###-####) confirmed that Tech Genie was good through 1/**/19 – Case #[redacted].  Chandan’s supervisor is Harsh.  Our last clean & check with iYogi Tech Genie was 2/*/16.  We have gotten no response from them since that time.  Phone calls have not gone through to the support number.  Our Tech Support buttons (live help, phone, etc.) have not worked since that date.  Bottom line, we should be reimbursed from that time because we were not getting the service that we paid for.   And our iYogi Technical Service subscription expires 2/**/17.And our Tech Genie Optimizer & Virus Protection subscription expires 1/**/19. Please prorate the refund accordingly.  Thank you.  
  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],   Thank you for keeping us notified about consumer complaints via Revdex.com.   We have contacted [redacted] and as per our discussion we are processing the refund for the Microsoft Office **16 Home & Business ($288.99). It generally takes 7-10 business days for the...

refund amount to reflect in the card statement. We request [redacted] to confirm once she receives the refund.  Regards, Active Response Team iYogi

Dear [redacted],   We apologize for the inconvenience caused to [redacted]. We have forwarded the refund request to the team concerned however require the following details so as to send the refund check-   Name on Check: _____ Address: ___________   [redacted] can share...

the check details via Revdex.com or send an email to [redacted].     Regards Active Response Team iYogi

Dear [redacted],   We would like to apologize to [redacted] and would like to inform her that we have forwarded the refund request to the team concerned.   We request [redacted] to share the following details so that we can send a refund check.   Name On Check: __________ Address:...

________________     Regards Active Response Team iYogi

Dear [redacted],   We still haven’t been able to collect the check details. We request for some more time on this. We will share the information at the earliest.   Regards Active Response Team iYogi

Dear Mediator,Thanks for the notification. We would like to inform the user that we are one of the leading remote tech providers in the World and we tried our best to resolve the computer problems, however the customer thought that we didn't do a good job so he asked for cancellation. We respected...

his decision and processed a complete refund of the money paid. Now the claims of we 'destroying' his computer are completely vague. We do tech support and if we are not able to fix a problem , we are well capable enough to not make it worse.We request the Revdex.com to close this case as whatever needed to be done from our end has already been done even before this complaint was filed.ThanksRegardsART, iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint has not been resolved and I doubt if they will ever resolve it as they just keep giving me the run around. I believe they have never had any intentions of honoring their satisfaction agreement and that they will never refund my subscription fee. Therefore, buyer beware of this company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Please see attached pdf for information.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this is positive although it does not resolve the issue. They still have not refunded my money or contacted me. I hope this is not another run-around as I have been told this same response 2 or 3 times previously.
Sincerely,
[redacted]

Dear [redacted],   We apologize to [redacted] and would like to inform her that we are checking the refund status with the team concerned. [redacted] will receive a direct refund in the next 5-7 business days (if not processed yet). If the direct refund is not successful, we request [redacted] to...

share the following details so that a refund check can be sent to her.   Name on Check: _____ Address: ___________   [redacted] can share the check details via Revdex.com or send an email to [redacted]
    Regards Active Response Team iYogi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:IYOG  never contacted me directly.  I received a check from an online rebate company for $165.99 as a refund from IYOGI.  I have no idea what that amount represents, but IYOGI still has not refunded the approximately $600 still due. 
 [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to compl[redacted]t ID# [redacted], and have determined that my compl[redacted]t has NOT been resolved because:

I am still waiting for my refund.  I have provided the requested information - if there is something else that is needed, please let me know.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I do not want a check.  Just credit my Visa credit card #[redacted].  Thank you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We thank you for keeping us notified about consumer complaints.We would like to inform you that a check of $79.99 was sent to [redacted]. We have forwarded the request for the remaining amount of $120.01 to the team concerned. [redacted] will receive the remaining amount...

soon. RegardsActive Response TeamiYogi

Dear [redacted],   We would like to apologize to the consumer for the inconvenience caused. We tried processing the refund of $300.00 however the refund was unsuccessful. We hereby request the consumer to share the following details so that a refund check can be sent. The details can be...

shared via Revdex.com or by sending an email to [redacted].     Name on Check: _________ Address: _______________     Regards Active Response Team iYogi

Dear [redacted],   We sincerely apologize to [redacted] for any miscommunication about the subscription validity. With regards to the compl[redacted]t filed by [redacted], we would like to bring the following points to your attention on the basis of the active subscriptions in [redacted]’s...

iYogi account,   1.       [redacted] paid iYogi $299.99 on 11/**/2013 for the renewal of iYogi technical service subscription. The expiration date for this service is 11/**/2016. 2.       [redacted] also paid $60.00 on 09/**/2014 for an upgrade to “TechGenie Total Security Plus Optimizer 3 Years (Upgrade)” which has the expiration date of 01/**/2017. 3.       All other services and subscriptions have already expired for [redacted] apart from the two mentioned above.   We request [redacted] to confirm her refund request so that the refund can be calculated as per iYogi’s refund policy after deductions for the time period for which it was used.   We also request [redacted] to share the following check details via Revdex.com or email to [redacted] so that the refund check can be processed.   Name on Check: _____ Address:  __________     Regards Active Response Team iYogi

Dear [redacted],   We sincerely apologize for the inconvenience. The recent change of Toll Free Numbers may have been the reason of the unsatisfactory experience. We would like to arrange a call from the Expert team for [redacted]. We request [redacted] to share the best time to reach...

during weekdays or weekend and we will arrange a call accordingly.     Regards Active Response Team iYogi

Dear [redacted],   The call back timings have been shared with the team concerned. The consumer will receive a call back from the expert team.     Regards Active Response Team iYogi