FedLoan Servicing

While we regret the concerns expressed by ** [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Diego has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyDiego will provide ** [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am glad they are looking onto itI have called them again and they report they are working on my complaints Regards, [redacted]

While we regret the concerns expressed by [redacted] , we understand that Borrower Experience Advocate Ted has been thoroughly reviewing the account to determine the best course of action for herWe also understand that Ted is nearing the end of his investigation and expects to send a formal response to [redacted] soonWe understand her frustration, and we greatly appreciate her patience as this matter is reviewed As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***
we appreciate the opportunity to resolve themSince receiving her concerns,
Borrower Experience Advocate Nate has been working toward resolutionWe take
all concerns regarding customer service very seriouslyNate
will provide
*** *** with a formal letter shortly, along with his direct
contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

December 6,
While we regret that *** *** rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving the concernsRest assured that a formal response was sent directly to *** *** on November 30, If you have any additional questions or concerns, please let us know
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

As aforementioned, a formal response was sent to *** *** on March 30, 2017, directly addressing his concernsThis response included the direct contact information of his assigned analystWe encourage *** *** to reach out to his assigned analyst with any questions or concerns
As always, please let me know if you have any questions
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: The loan should be in forgiveness status I have contacted my state representative and my senator I also, will be contacting the news media They approved both jobs and just because I put my bills in bankruptcy the want to get paid on a loan that I have been paying on since Absolutely not! Diego did not do his job and whom ever this person is is not doing his job either! I do not accept this!
Regards,
*** ***

While we regret the concerns expressed by *** ***,
we appreciate the opportunity to resolve themSince receiving his concerns,
Borrower Experience Advocate Nate has been working toward resolutionWe take
all concerns regarding consolidation and customer service very seriouslyNate
will
provide *** *** with a formal letter shortly, along with his direct contact
information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Jamie H***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:the issue has not been resolvedI am still waiting for my balance to be updated and for the payments to count towards public service loan forgivenessWhile I appreciate your willingness to contact me on the issue I can not accept this complaint as "closed" until I see resultsI look forward to working with who ever I need to in order to resolve this. Heather has left me a message since I missed her callI have left her a voicemail but we keep missing each other.
Regards,
*** ***

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Nate attempted to reach out to her on May 31, When his attempt to contact her was unsuccessful, he left a voicemail with his direct contact information and hours of availabilityPlease be assured that Nate has been working diligently toward resolution and will be sending a formal response to *** *** shortly, directly addressing her concerns
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding customer service very seriouslyNate will provide *** ***
*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyMikell will provide
*** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Diego has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyDiego will
provide Ms*** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Diego has been working toward resolutionWe take all concerns regarding processing issues and customer service very seriouslyDiego will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyTed will provide
*** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This is the same kind of generic response I have always recieved from this company that lends itself to endless circles entrapping and crippling consumers to allow companies like yours to ignore, frustrate, and disregard the people you supposedly serve whom you believe have no choice but to accept such poor business practices because they are believed to have no other choice in perpetuating a monopoly on those who have decided to better themselves through education only to be blindsided by bureaucratic incompetence in the guise of benevolence.
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding processing times and customer service very seriouslyMikell will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding processing and customer service very seriouslyMikell will
provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the company misrepresented who they were and the services that could be provided in a Public Assistance Loan Forgiveness ProgramThey also had a fake seal of the Department of EducationI don't think the DOE would be proud or agree with how they are conducting business.1) I was told I would not need to file separate from my husband2) I was told what my payments would be and now to qualify for the PALF Program, I need to pay $more a monthIt's a scam and rip-off.I will be taking further action unless this matter can be resolved.Regards,
*** ***

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Jake has been working toward resolutionWe take all concerns regarding customer service very seriouslyJake will provide Ms*** with
a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA