FedLoan Servicing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me under the condtions that the formal letter is received from FedLoan within the next ten business days and a resolution to my complaint is made within business days Regards, [redacted]

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding consumer credit reporting and customer service very seriously Josh will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Matt E [redacted] Leader, Borrower Experience Advocates FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I am attaching the original document where I signed up for the Public Service Loan ForgivenessThey raised my payment to ensure that I was eligibleNow they are saying that none of my payments count towards my loan forgivenessIf you look on the additional documents that I have attached, you can see it says qualifying payments "0", but an estimated eligibility date of 7/17/2022, which would be the exact date of my forgiveness if they had applied my payments like they said that they would Regards, [redacted]

November 7, While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This loan was originated from an institution that I attended and again, the date the loan originated is NOT March Heather expressed in her mailer to me that by law they are to report accurate information to the credit bureaus and unfortunately, Fed Loan is not abiding by this law as they continue to report erroneous information on all of my credit reportsThis loan was originated in but prior to MarchI am requesting that I be provided with the signed promissory note that reflects the date that they are reportingPer the National Student Loan Database, which is the one and only accurate reporting agency for this loan, the date they're reporting is incorrectFurthermore, the payment history being reported reflects that the 1st date of delinquency is May on [redacted] , June on [redacted] & on [redacted] February Well which one is it reallyHow can this be accurate if it’s all different? I am requesting that these reporting’s be deleted or updated to reflect the correct loan details per the NSLD under the Fair Credit Reporting Act immediately Regards, [redacted]

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding billing issues and customer service very seriouslyMikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Jake has been working toward resolutionWe take all concerns regarding customer service very seriouslyJake will provide Mr [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by MrMishler, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding billing and repayment options very seriouslyMikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding customer service very seriouslyMikell will provide *** [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyMikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Diego has been working toward resolution. We take all concerns regarding customer service very seriously. Diego will provide [redacted] with... a formal letter shortly, along with his direct contact information, should any additional concerns arise. As always, please let me know if you have any questions. Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted] complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns included in [redacted] ’ complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding postponement of payment and customer service very seriously Heather will provide [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[redacted] Complaint: [redacted] I am rejecting this response because company has not addressed the issue(following the nature of the law, is subject to "all".) [redacted]

December 7, While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsPlease be aware that additional research is being performed at this timeRest assured that a formal response will be mailed directly to [redacted] ***If you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will contact FEDLOAN tomorrow 05/27/ Regards, [redacted]

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding requests for account information and customer service very seriouslyHeather will provide [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

We understand Mr [redacted] is requesting to speak to a member of managementMr [redacted] 's assigned Borrower Experience Advocate, Diego, has attempted to contact him and left a message for Mr [redacted] that contained the contact information for his assigned advocateWe encourage Mr [redacted] to reach out to Diego as neededWe are currently working toward a resolution and formal response to be sent shortly