FedLoan Servicing

While we regret the concerns included in Ms***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA formal response will be sent to Ms*** shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Borrower Experience Advocate Team
FedLoan Servicing

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding customer service very seriouslyMikell will provide Ms*** with
a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have not received any response from Fedloan nor have I been contacted by any representative since filing my Revdex.com complaint
Regards,
*** ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyHeather
will provide *** *** with a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** *** Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***s, we understand that a Consumer Relationship Analyst has been working diligently toward resolutionOnce a thorough review is performed, we will send *** ***s a formal responseWe understand her frustration, and we greatly appreciate her patience as this matter is reviewed
As always, please let me know if you have any questions
Thank you,
Consumer Relationship Analyst Team
FedLoan Servicing

We understand *** ***'s frustration, and we greatly appreciate his patience as this matter is reviewedOnce he receives our formal response, we encourage him to reach out to his assigned analyst to discuss the matter further
As always, please let me know if you have any questions
Thank you,
Consumer Relationship Analyst Team
FedLoan Servicing

We regret the concerns expressed by Ms***We understand that Borrower Experience Advocate Diego has sent her at least two formal responses that not only addressed her concerns, but provided his direct contact informationAccording to our records, Diego still has not received any calls from Ms***We continue to encourage Ms*** to reach out to Diego to discuss our formal responses
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to ***
*** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns expressed by *** ***, we understand that Borrower Experience Advocate Heather sent a formal response to her on July 12, 2016, directly addressing her concernsThis response included Heather’s direct contact informationAfter reviewing the response, we encourage *** *** to reach out to Heather with any questions or concerns
As always, please let me know if you have any questions
Thank you,
Wilbert P*** ***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding the Public Service Loan Forgiveness program and customer service
very seriouslyMikell will provide *** *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P***
Borrower Experience Advocates
FedLoan Servicing | PHEAA

On 11/15/2016, I was notified by Fedloan Serving that my account was in delinquent statusI have made my monthly payments via direct debitI last paid my monthly payment on 10/in the full amountI called customer service and they were unable to resolve the issue, but noted that I did not pay my June bill in fullI checked my June payment, and confirmed that I had paid it in fullIt appears that the business has (as of November), changed the amount due on a bill months before, and have deemed me delinquent for their mistake, and their reps are unable to help.Remove my delinquent status and correct the prior bills

November 30,
Dear Ms***:
While we regret the concerns included in Ms***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal
response will be sent to Ms*** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

December 7,
While we regret the concerns included in *** ***’s inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response
will be sent to *** *** shortly, along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I haven't heard from Diego or this company since 5/I believeI'm not sure what extensive research he did, but the only advice he gave me was to file a dispute with my bankThat didn't workIt's going on a month now, why is it so hard for them to just credit back my card
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: fedloan fail to state that they have processed my forbearance/ deferment hardship application and that they had sent me the notice for my recordsRegards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 2,
While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst Team
FedLoan Servicing

While we regret the concerns included in *** ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to *** *** shortly,
along with our contact information, should any additional concerns arise
Best Regards,
Consumer Relationship Analyst
FedLoan Servicing

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding customer service very seriouslyHeather will provide Ms
*** with a formal letter shortly, along with her direct contact information, should any additional concerns arise
As always, please let me know if you have any questions
Thank you,
Wilbert P*** III
Borrower Experience Advocates
FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** ***, we understand that a formal response was sent to her on December 2016, directly addressing her concernsWe encourage *** *** to reach out to her assigned advocate with any questions or concerns
Please let me know if you have any questions
Thank you,
Borrower Experience Advocate Team
FedLoan Servicing