FedLoan Servicing

While we regret the concerns included in [redacted] ’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Borrower Experience Advocate Team FedLoan Servicing

While we regret the concerns expressed by Mr [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Diego has been working toward resolutionWe take all concerns regarding customer service very seriouslyDiego will provide Mr [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert Pl [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

[redacted] [redacted] I am rejecting this response because: [redacted]

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyTed will provide Ms [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

November 22, While we regret the concerns included in [redacted] ***’ inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

We regret the delay in response; however, we understand that a formal response will be sent to [redacted] by early next week, directly addressing her concernsThis letter will also include the contact information for the Consumer Relationship Analyst assigned to her caseOnce she receives our response, we encourage her to reach out to her assigned analyst with any questions or concerns regarding this matterWe appreciate her patience as her concerns are thoroughly researched Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding Teacher Loan Forgiveness and customer service very seriously Mikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we understand that Borrower Experience Advocate Ted has been thoroughly reviewing the account to determine the best course of action for [redacted] ***We also understand that Ted is nearing the end of his investigation and expects to send a formal response to [redacted] early next weekWe understand her frustration, and we greatly appreciate her patience as this matter is reviewedOnce our letter is received, we encourage her to contact Ted to discuss the details of his investigation As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyMikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns regarding her father’s account, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding customer service very seriously Mikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert *** III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , our records show that Borrower Experience Advocate Nate sent a formal response to him on August 29, 2016, directly addressing his concernsWe advised him on our policy regarding his issue and provided instructions on how to update our recordsBased on our review, no further action is warranted at this time Please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Meghan has been working toward resolution, and has provided [redacted] with her direct contact information We have reached out to the Texas Education Agency on behalf of [redacted] to facilitate the inclusion of his employer in the TCLI database Meghan will continue to work with [redacted] *** throughout the application process, and remains available should any additional concerns arise As always, please let me know if you have any questions Thank you, Matt E [redacted] Leader, Borrower Experience AdvocatesFedLoan Servicing | PHEAAv

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It has been days ("business days") since you have received this complaint I have yet to hear from this so called "Borrower Experience Advocate Nate" in which I was suppose to have received a "formal letter from".I have also received a letter of collection attempts post marked 1/29/as well as a phone call at 13:on 2/4/ Both of which are in violation in terms that I specified in my complaint through the Revdex.com; which "Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing" had agreed to by his response, in which he named a specific person ("Borrower Experience Advocate Nate") through a "formal letter" which is in an acceptable form of contact OUTSIDE of this complaint For your reference, here is the original statement in my complaint: "Starting 1/29/at 12:01am CST any phone calls or letters received from this company will be considered harassment until this issue has been resolved through the Revdex.com, or I authorize contact by a specific representative through this process." FedLoan Servicing was in receipt of this complaint and responded to it 1/28/at 16:34: At this junction, we are in harassment territory as FedLoan Serving has violated terms stated in the complaint through the Revdex.com, and has failed to follow up on their stated intentions in their Revdex.com response Regards, [redacted]

March 22, While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyNate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted] ’s complaint, we have forwarded this information and the supporting documentation to his assigned Consumer Relationship AnalystWe encourage him to reach out to his analyst with any questions or concerns Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding billing issues very seriouslyNate will provide [redacted] *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H*** Borrower Experience AdvocatesFedLoan Servicing | PHEAA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even though the letter stated you could not change the late payments not considering they were in defaultThank you all :) Kindest Regards, [redacted] ***

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve them. Since receiving her concerns, Borrower Experience Advocate Ted has been working toward resolution. We take all concerns regarding credit reporting and customer service very seriously. Ted will provide... [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise. As always, please let me know if you have any questions. Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Ted contacted me by phone and advised me FedLoan is working on having the website updated to reflect my concernsHe apologized for their mistake and was very courteousHowever, he continued to maintain the stance FedLoan will not change my due date as advertised on their websiteHe invited me to resubmit paperwork under another plan to be able to change my due date, which is what I specifically wanted to avoidIt sounds as though FedLoan is not going to honor my original request without putting the burden back on me (the customer)If FedLoan is not going to change my due date without me doing all of the work of resubmitting new paperwork this complaint can be closed and marked as unsatisfied I cannot find this "rule" anywhere on the department of education website so I only have to assume this is a "secret" FedLoan policy Regards, [redacted]