FedLoan Servicing

While we regret the concerns expressed by Mr. ***, we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Heather has been working toward resolution. We take all concerns regarding customer service very seriously. Heather will provide Mr. [redacted] with... a formal letter shortly, along with her direct contact information, should any additional concerns arise. As always, please let me know if you have any questions. Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve them. Since receiving his concerns, Borrower Experience Advocate Jared has been working toward resolution. We take all concerns regarding processing times and billing issues very seriously.... Jared will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise. As always, please let me know if you have any questions. Thank you, Jamie *. H [redacted] Supervisor, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we understand that Borrower Experience Advocate Mary Kate has been thoroughly reviewing the account to determine the best course of action for herWe also understand that Mary Kate is nearing the end of her investigation and expects to send a formal response to [redacted] early next weekWe understand her frustration, and we greatly appreciate her patience as this matter is reviewed As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

Complaint: [redacted] I am rejecting this response because: I want to keep this open until resolution of this complaint for record purposes Regards, [redacted]

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyTed will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:No one has reached out to me to resolve this matterI will not accept until it is clearly defined what the resolution is in this matterI feel it is the business responsibility to resolve this matter in a professional manner Regards, [redacted]

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyNate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyNate will provide *** [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

While we regret the concerns expressed by *** ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyTed will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Matt E [redacted] Leader, Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we understand that Borrower Experience Advocate Nate attempted to reach out to her on July 21, He left a voicemail with his direct contact information and hours of availabilityWe also understand that Nate will be sending a formal response to [redacted] shortly, directly addressing her concerns As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

------- Forwarded message ----------From: BBB of Metro Washington DC<[email protected]>Date: Tue, Mar 22, 2016 at 12:57 PMSubject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] @mybbb.org---------- Forwarded message ----------From: [redacted] *** < [redacted] @ [redacted] .com>Date: Tue, Mar 22, 2016 at 12:44 PMSubject: RE: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: RevDex.com <[email protected]>Good morning .. Just an update I filed a police report at my local precient yesterday . apparently this fraudulent problem will not go away I’m beyond aggravated at both companies response. Had this been fixed when I bought it to the attention of Naveen in 2014 it would not have this problem today. The responses from Fedloan Servicing has been repetitious . Maybe this will add a big push to get to the bottom of this ongoing problem [redacted] and Fedloan Servicing has paperwork from the files from the government [redacted] Servicing and My college [redacted] College showing I ONLY signed for loans totaling 20,000 unsubsidized and 23,000 subsidized there is NO way I will pay OR be responsible for $88,000.00 OR $125,000.00 I totally am grateful for the help from the BBB . I really appreciate your organization . Please continue to help me Thank you, [redacted] ***New York , NY ***###-###-####

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyJosh will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding customer service very seriouslyHeather will provide Ms [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding billing and collection issues very seriouslyNate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding customer service very seriouslyMikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

November 30, Dear [redacted] : While we regret the concerns included in [redacted] ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Company has not responded to me or resolved my complaint Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

While we regret the concerns included in Ms [redacted] complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to Ms [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing