FedLoan Servicing

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Meghan has been working toward resolution, and has sent an email message providing [redacted] with her direct contact information Meghan will continue to work with [redacted] to achieve the most beneficial outcome possible under federal regulations, and remains available should any additional concerns arise As always, please let me know if you have any questions Thank you, Matt E [redacted] Leader, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

November 20, While we regret the concerns included in [redacted] ’s inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI look forward to working with Fedloan Servicing and their representative Ted (Borrower Experience Advocate) to resolve/dissolve this matter in a timely mannerThank you for your prompt attention Regards, [redacted]

December 14, While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsRest assured that a formal response that was mailed directly to [redacted] on December 7, If you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

January 5, While we regret that Ms [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsPlease be aware that additional research is being performed at this timeRest assured that a formal response will be mailed directly to Ms***If you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been contacting Fed Loan servicing and they have been helpful/trying to work with meI even realized that I made a miscalculation regarding the amount I owed; as a result, I had a certain amount that had carried over to the next bill, which was why my account was past dueI just made a payment today so hopefully my account will be current nowThank you both for your help Regards, [redacted]

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding consolidation and customer service very seriouslyJosh will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns ariseAs always, please let me know if you have any questionsThank you, Jamie H***Borrower Experience AdvocatesFedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Fedloan Servicing wrote a letter to me stating all the things they said on the telephoneThey are a fraud and seem to be taking advantage of children graduating from schoolThey need to be held accountable! They were suppose to call me back and let me hear my recording by February 23, 2016, they have now told me there is no recording! Yet, in their letter it suggests that when I called I heard an automated system tell me the payoff amount which is TOTALLY FALSE! I call the # listed ###-###-####I dont have an acct number so I enter st gives options which I hit for a customer service rep and did NOT hear my automated payoff info which they suggestedI guess when I call and speak to a person and ask a payoff amount I assume they are giving me correct information and NOT lying to meI have complained to the Consumer Protection and the Board of Education also Regards, [redacted] ***

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Jacob has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyJacob will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be helpful to me, but I have yet to be informed of what steps they are willing to take in regards to credit and the derogatory marks Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: no resolution it's obvious you can't be current one month then days the next month..that's an errordays didn't after the last current status to report days past due Regards, [redacted]

While we regret the concerns expressed by Ms [redacted] , we understand that Borrower Experience Advocate Diego has been in contact with her and has reviewed documents associated with her inquiryBased on our review, we are unable to accommodate her request due to her circumstancesWe regret this information is not more favorable to her As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by MrSmokov, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding customer service and processing times very seriouslyTed will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie *H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we understand that a formal response was sent to him on May 26, 2017, directly addressing his concerns. This response included the direct contact information of his assigned analyst. As such, we encourage [redacted] to reach out to his assigned analyst with questions regarding this matter. As always, please let me know if you have any questions. Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The message does not address the issue that I outlined in my complaint Regards, [redacted]

While we regret the concerns included in the borrower’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to the borrower shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: there has been effort to resolve this issueI was required to use my own loan forbearance, which shows as my inability to pay rather than an unresolved error in the company's billing practicesIt should be clear that I have received no communication by phone or email to resolve this issue from FedLoan ServicingI have received no communication from FedLoan Servicing, specifically in regards to my request that the two separate call logs be reviewed to corroborate my understanding of, and subsequent actions around, the accurate loan payment amount and the loan forbearance.To be clear, I have received zero phone calls, emails, or communication or any sort from FedLoan Servicing regarding:- Request to pull the two separate call logs and information that representatives provided me around the adjustment of my "payment due" amount.- The formal complaint I requested to file stemming from how I was treated by a customer service representative Regards, [redacted] ***

I was able to connect with an efficient representative at the company, and my name has finally been changed on my loan documents Thank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The proposed resolution may be satisfactory to me, depending on the adequacy of my communications with Advocate Diego Regards, [redacted]