FedLoan Servicing

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding credit reporting very seriouslyTed will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

Complaint: [redacted] I am rejecting this response because:I submitted a complaint a couple months agoI got a call and I was told it was going to be fixedI contact this person back a couple times with NO RESPONSEthere is still late fees showingComplaint Product/Service: Late paysPurchase Date: 10/1/2015Problem Occurred: 1/1/2016Model: Account Number: Order Number: Talked to Company: 1/6/2016Talked to Company (2nd): 3/9/2016Talked to Company (3rd): 4/4/2016Name of Salesperson: [redacted] Purchase Price: $0.00Disputed Amount: $Desired Outcome/Settlement: I would like all late marks removed from my credit reportI have never been late it was in fornarance Desired Settlement: Correction to a credit report Regards, [redacted] ***

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding Public Service Loan Forgiveness and customer service very seriously Ted will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

Complaint: [redacted] I am rejecting this response because:This complaint has not been resolvedNeither has the establishment tried to resolved the situation with my account I will send a couple more emails with supporting documents Regards, [redacted]

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Wilbert has been working toward resolution, and has left a telephone message providing *** [redacted] with his direct contact information Wilbert will continue to work with *** [redacted] to achieve the most beneficial outcome possible under federal regulations, and remains available should any additional concerns arise As always, please let me know if you have any questions Thank you, Matt E [redacted] Leader, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

Hello,
I am noticing intense use of image/pixel tracking through service emails lately, sometimes through non-secure domains and/or third-parties. My list of senders includes financial institutions, loan service providers like FedLoan, airlines, online travel agents, mobile service provider and ISP.
I regularly receive FedLoan service emails infected with tracking images that are sending unknown type and amount of data from my devices every time I open those emails. I consider the use of tracking pixels in service emails like these as unwanted, deliberately hidden to collect data, and unauthorized invasion in to my privacy.
I am aware of total image blocking from my email or using pixel blocking add-on in the browser, but an easier solution could have been the senders stopping this hideous practice. After three weeks of denial, asking me to call, indecision and inaction from the FedLoan support team, I am redirected myself here.
Thank you.

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Josh has been working toward resolution We take all concerns regarding the proper application of payments and customer service very seriouslyJosh exchanged emails with [redacted] , along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Matt E [redacted] Leader, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Diego has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyDiego will provide Ms [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we understand that Borrower Experience Advocate Ted has been working diligently toward resolutionOnce a thorough review is performed, Ted will send [redacted] a formal response, with his direct contact information As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding account access and customer service very seriouslyNate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Ravin Knighten

While we regret the concerns expressed by Mr***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Jake has been working toward resolutionWe take all concerns regarding customer service very seriouslyJake will provide Mr [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

October 30, While we regret that Ms [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsRest assured that a formal response was sent directly to Ms [redacted] on October 13, addressing her concernsIf Ms [redacted] has any further questions regarding the response, she may use the contact information provided in the responseIf you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by Mr [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mary Kate has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyMary Kate will provide Mr [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

Since receiving [redacted] ’s rejection to our response, Borrower Experience Advocate Nate has completed her request to adjust her billing so that she can continue to make payments as she originally intended and still adhere to our system requirementsNate has notified [redacted] of the adjustment made and we are confident that this change represents an effective solution to her concerns Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding Public Service Loan Forgiveness and customer service very seriouslyHeather will provide [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the letter has never been providedIf the letter was provided, then I would be happy to accept the response, but I still have yet to receive the letter promised in the response Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I never received a response from Fed Loan ServicingI was not aware I needed to respond to the email you sent on 11/when it said Fed Loan would be contacting meSorry I apparently didn't read all the way down the email Regards, [redacted] ***

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding processing time and credit reporting very seriouslyJosh will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Thank you for working towards resolutionI will not be content until this matter has been resolved to my satisfactionIt's been an uphill battle for too longWill the final results be delivered to my home address?Regards, [redacted] ***