FedLoan Servicing

While we regret the concerns expressed by [redacted] we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding receipt of correspondence and credit reporting very seriously Nate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The customer service department also responded and have corrected my account Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Fedloan hasn't done anything but write responses crafted by their legal teamMy number one goal is to shed light on this misleading practice and not only change my credit report but change the credit report of thousands of peopleFor now, this complaint will remain on the Revdex.com website Regards, [redacted] ***

While we regret the concerns expressed by Mr [redacted] , we understand that Borrower Experience Advocate Mary Kate sent him a formal response directly addressing his concernsBased on our review, no further action is warranted at this time As always, please let me know if you have any questions Thank you, Borrower Experience Advocates FedLoan Servicing

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding consumer credit reporting and customer service very seriouslyJosh will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Matt E [redacted] Leader, Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyMikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

November 3, While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving his concernsRest assured that the information contained in [redacted] ’s last communication to the Revdex.com has been under review by a member of our Consumer Relationship Analyst Team, who is diligently researching this issuePlease know that a formal response will be sent to [redacted] ’s attention shortlyIf you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding billing issues and customer service very seriously Nate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving these concerns, Borrower Experience Advocate Diego has been working toward resolutionWe take all concerns regarding processing issues and customer service very seriouslyDiego will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted] complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] *** shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

December 6, While we regret that [redacted] rejected our last response, we sincerely appreciate the opportunity to continue to assist in resolving her concernsPlease be aware that additional research is being performed at this timeRest assured that a formal response will be mailed directly to [redacted] If you have any additional questions or concerns, please let us know Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by [redacted] we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Jake has been working toward resolutionWe take all concerns regarding customer service very seriouslyJake will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

Complaint: [redacted] I am rejecting this response because:------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Aug 29, at 8:AMSubject: Fwd: Request to reopen case # [redacted] (vsFedloan Servicing)To: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: Date: Fri, Aug 26, at 1:PMSubject: Request to reopen case # [redacted] (vsFedloan Servicing)To: [email protected] Who Whom it May Concern or [redacted] ,I am writing you to inform you that as I stated in my phone call to you earlier today, I would ask that Revdex.com reopen my case against Fedloan Servicing because the company has failed to send me any kind of letters in response to the last email I received from youThey have made no efforts to resolve this issue, as the earlier response states that I would I would receive a letter from a servicer named "Nate," and I have received no such letter from him or any other person from their companyNot only have they not made any attempt to resolve the issue of approving my final year of certification, but they have actually retaliated against me, presumably for making this complaint, by taking away more years of my certification that had already been approved for the last years for no legitimate reasonI spoke to their supervisor on the phone, who briefly explained why they did this, but this certification was already approved in the past, and there should be no way whatsoever that they can go back and uncertify this, thus making this another inappropriate act they have committed.To inform you further, you should know that I have also contacted the Ombudsman Group of the US Deptof Education to also try and resolve this issue of certification, so they are currently conducting their own investigation as well.Thanks very much, and I appreciate all the work that you are doing on my behalf,Regards, [redacted] ***###-###-####Complaint ID# : [redacted]

While we regret the concerns included in [redacted] 's complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Borrower Experience Advocate Team FedLoan Servicing

We regret the delay in response; however, we understand that a formal response was sent to [redacted] on January 31, 2017, directly addressing his concernsThis letter also included the contact information for the Consumer Relationship Analyst assigned to his caseWe encourage [redacted] to reach out to his analyst with any questions or concerns regarding this matterThank you for your patience Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have tried to contact Ted the phone line is busy.From my understanding students that have been defrauded by corinthian schools are supposed to get debt relief.Why is Fedloan Servicing by passing this?By law since I was defrauded by the school Im eligible for loan forgiveness Regards, [redacted] ***

While we regret that [redacted] has not found our initial response satisfactory, Borrower Experience Advocate Josh sent [redacted] a formal response on January 7, addressing her concerns We hope that [redacted] finds our formal response to her concerns satisfactoryWe encourage [redacted] to review this information upon receipt and reach out to her advocate Josh if she has any additional questions or concerns As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding the [redacted] Grant program very seriouslyTed will provide [redacted] *** with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Josh has been working toward resolution We take all concerns regarding consumer credit reporting and customer service very seriouslyJosh will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Matt E [redacted] Leader, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Josh has been working toward resolutionWe take all concerns regarding billing and customer service very seriously Josh will provide *** [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocate, Lead FedLoan Servicing | PHEAA