FedLoan Servicing

While we regret the concerns expressed by Ms***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding customer service very seriouslyMikell will provide Ms [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] IIIBorrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding billing issues and customer service very seriouslyMikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding Public Service Loan Forgiveness and customer service very seriouslyHeather will provide Mr [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we understand that Borrower Experience Advocate Nate has been working diligently toward resolution and will be sending a formal response to her shortlyIn the meantime, we encourage [redacted] to contact Nate with any questions or concerns As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

November 9, While we regret the concerns included in [redacted] ***’ inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by [redacted] , we understand that a formal response will be sent to her today, directly addressing her concernsThis response will include the direct contact information of her assigned analystAfter reviewing the response, we encourage [redacted] to reach out to her assigned analyst with any questions or concerns As always, please let me know if you have any questions Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by [redacted] we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding payments and billing very seriouslyTed will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie NH [redacted] Supervisor, Borrower Experience AdvocatesFedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we understand that Borrower Experience Advocate Jake has been working diligently toward resolutionOnce a thorough review is performed, Jake will send [redacted] a formal responseWe understand her frustration, and we greatly appreciate her patience as this matter is reviewed As always, please let me know if you have any questions Thank you, Wilbert Pl [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding customer service very seriouslyMikell will provide *** [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted] s’ complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] s shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by Ms [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding customer service very seriouslyNate will provide Ms [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert Pl [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding billing issues and customer service very seriously Nate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding Public Service Loan Forgiveness and customer service very seriously Nate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have spent hours on the line with Fedloan servicing attempting to gain an understanding of why it takes 60+ for correspondence on any particular needs regarding servicing my accountIf I request an Income Based repayment plan for all of my loans, that is what I would likeI have made countless calls which can easily be accessed by FedLoan and resolve the issues with my accountThey have yet to provide me with any written documentation as stated in the original response to my complaintI reached out to FedLoan today and it was proven that upon submitting my application November 29, 2015, my final IBR plan was completed May 03, after numerous applications submitted due to change in processes/policies and specifically, the change in the form used to complete the applicationIt does not take applications to be completed to process one IBR requestIt took months to complete a process that takes less than daysI also spoke with the representative on Dec 20, and he insured that the all of my loans were processed using the IBR programThis can be easily proven by reviewing the callThis has yet to take place and I am suffering the consequences of the incompetence of employees that are not knowledgeable in completing the process I requestedRegards, [redacted]

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding Borrower Defense to Repayment and customer service very seriouslyTed will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding TEACH and customer service very seriouslyNate will provide *** [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by Mr***, our records show that Borrower Experience Advocate Jake sent a formal response to him on December 16, 2016, directly addressing his concernsWe encourage him to contact his assigned advocate with any questions or concerns Please let me know if you have any questions Thank you, Borrower Experience Advocates FedLoan Servicing

While we regret the concerns expressed by [redacted] we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding customer service very seriouslyMikell will provide *** [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] III Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by Ms [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Heather has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyHeather will provide Ms [redacted] with a formal letter shortly, along with her direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] IIIBorrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding collection practices and customer service very seriously Mikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA