FedLoan Servicing

While we regret the concerns included in [redacted] ***’s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent to [redacted] *** shortly, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:FedLoan Servicing has done absolutely nothing to resolve my issue with themI was forced to place my account into forbearance due to not being able to pay a monthly fee of over $(which I was told was charged because my income based repayment expired (which I was NOT notified about (I have since become concerned that my mail have been stolen as I am also missing other critical pieces, such as a new drivers license)))Anyway, I filled out a forbearance requestI called a few days later because my loans were still listed as "delinquent" and I was informed that the employee who filled out the initial forbearance form did not do it properlySo then I requested forbearance a second time! Not only had FedLoan Servicing done nothing to help the issue (of capitalizing interest and charging over $10,of additional interest to my account due to my IBR expiring), they fail to even properly take the steps that I have requested for basic damage control! It is now my understanding that my account is in forebearance until December (when I can restart my IRB payments - I've been told that I cannot until then even though I want to immediately), yet I am also recieving harrasing emails saying that I am still deliquent! Incredible! FedLoan Servicing's letter mentioned something about a person named Jared who is dealing with my case, I have never heard from such a personFedLoan Servicing is comiting criminal behavior, and as I said before I would like the over $10,of capitalized interest that they are charging to my account removed Regards, Whitney Hanan

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving his concerns, Borrower Experience Advocate Diego has been working toward resolutionWe take all concerns regarding billing and customer service very seriouslyDiego will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding credit reporting and customer service very seriouslyTed will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

Thank you

While we regret the concerns expressed by [redacted] , we understand that Borrower Experience Advocate M [redacted] has been working diligently toward resolutionOnce a thorough review is performed, M [redacted] will send [redacted] a formal responseWe understand her frustration, and we greatly appreciate her patience as this matter is reviewed As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have heard all their lies before and this will not resolve anything , they feel they have done nothing wrong and will continue to do things their own way its the people like me that get screwed over by these companies and then they make us look bad Regards, [redacted]

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Nate has been working toward resolutionWe take all concerns regarding customer service very seriouslyNate will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

Borrower Experience Advocate Nate has attempted to contact [redacted] and we regret that his attempt was not successfulNate left a message for [redacted] that contains his direct contact informationWe encourage her to reach out to her assigned Advocate for any questions she may haveA formal response will be sent to [redacted] shortly, directly addressing her concernsAs always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns included in [redacted] s complaint, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Borrower Experience Advocate Team, who is diligently researching this issueA formal response will be sent to *** [redacted] shortly, along with our contact information, should any additional concerns arise Best Regards, Borrower Experience Advocate Team FedLoan Servicing

Complaint: [redacted] I am rejecting this response because: I got a notice recently that my student loan payment is dueHow can this be? I am on an income based repayment plan and was told my payments are suspendedI spoke with Robert # [redacted] on 1/5/and he my first payment would be deferred Correct the account so that it reflects that I do not owe any money Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As of May 23rd, I have not received a letter regarding my complaint or how it will be made rightIn addition I have received more letters after re-submitting my info that is notifying me that I owe different amounts, none of which was the original monthly payment I was quoted from the beginning of the year At this time, I do not feel that my problem has been resolved Regards, [redacted]

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding customer service and billing issues very seriouslyTed will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

March 8, While we regret the concerns included in this inquiry, we sincerely appreciate the opportunity to resolve themThis inquiry has been assigned to a member of our Consumer Relationship Analyst Team, who is diligently researching this issueA formal response will be sent, along with our contact information, should any additional concerns arise Best Regards, Consumer Relationship Analyst Team FedLoan Servicing

While we regret the concerns expressed by [redacted] ***, we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Jared has been working toward resolutionWe take all concerns regarding customer service very seriouslyJared will be providing a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Matt E [redacted] Leader, Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by *** [redacted] and his wife, we appreciate the opportunity to resolve themSince receiving their concerns, Borrower Experience Advocate Ted has been working toward resolutionWe take all concerns regarding customer service very seriouslyTed will provide the [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Leader, Borrower Experience Advocates FedLoan Servicing | PHEAA

While we regret the concerns expressed by [redacted] , we appreciate the opportunity to resolve themSince receiving her concerns, Borrower Experience Advocate Mikell has been working toward resolutionWe take all concerns regarding credit reporting very seriouslyMikell will provide [redacted] with a formal letter shortly, along with his direct contact information, should any additional concerns arise As always, please let me know if you have any questions Thank you, Jamie H [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:it is 9/14/16, FedLoan Servicing is still showing I have a $bill due today even though I paid it on 8/26/16, they have not reapplied my payments nor has anyone from FedLoan Servicing contacted me Regards, [redacted]

While we regret the concerns expressed by [redacted] , we understand that Borrower Experience Advocate Heather has been working diligently toward resolutionOnce a thorough review is performed, Heather will send [redacted] a formal response, with her direct contact informationOnce [redacted] receives our response, we encourage her to reach out to Heather with any questions or concerns As always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA

We regret the concerns expressed by [redacted] ***We have assigned [redacted] Borrower Experience Advocate Mikell, who can serve as a direct point of contactWe encourage her to contact Mikell with any questions or concernsHe will also be able to provide clarification on the formal response he sent to herAs always, please let me know if you have any questions Thank you, Wilbert P [redacted] Borrower Experience Advocates FedLoan Servicing | PHEAA