Fee Insurance Group Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution, although less than suggested, will be OK. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** & *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[My response to *** on Monday, May 1, 2017I'm sorry but I don't agree with your numbers The receipts that Cinde printed out for me states that I owe $for the Drapes and Rod The Shades came to a total of $ If you subtract the $for the Guest Bedroom shade I told you I would willingly accept then I should receive a refund, or credit towards a replacement product for at total of $ To top it all off, the statement I received from *** Credit states that my current balance is $ Not only did I not initially get the "Buy three, get one free" deal but the math does not add up Cinde did not inform me of any additional fees that would be added to my order for delivery and installation 3Day Blinds is completely untrustworthy and that is why I don't want to have to select a new product with your company. *** 3Day Blinds is being dishonest with me and I do not trust that they will be fair with me in the price I will be forced to pay with selecting a replacement product As I have said many, many times, I don't feel comfortable selecting a new product from a book and a tiny sample I spoke with *** *** today and he informed me that there are no longer ANY showrooms anywhere that a customer can go to in order to see the actual products on display This ordeal is causing so much stress in my life I am actually ill from it
Regards,
*** *** Here are two photos of a couple of the so called "Privacy Shades" that were recommended for me by the 3Day Blinds Design Consultant. The first photo is in front of my Kitchen sink with my lights on and the second one is in my Office. I have been avoiding using lights in these rooms for almost a month now and will avoid them until the Shades are removed this coming Saturday by 3Day Blinds. The company and their credit company are trying to force me to select a replacement product through them and I don't want to, nor do I feel I should have to, select a different fabric from their scrap book without being able to see a fuller sized sample.I hope these photos help you understand my angst. I live off of a public citywide bike trail "Spring Creek Bike Trail" that is highly used and there is a lot of foot traffic by my home. I appreciate any help you can provide.Kind Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The measurements made were incorrect The valence brought by installer was still 1/2" too wide Installer on-site got into dispute with the installer remote about who/when the blinds would be installed Installer left the customer's home with material without notification or resolution Homeowner still has property damage that has been unresolved by contractor.
Regards,
*** ***

We apologize for the lack of communication from the Customer Care Representative you worked withThis will be addressed with the Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***, client care quality assurance specialists, agreed to motorize all blinds and to refund the installation fee as wellHe originally replied to this Revdex.com site after our first conversation but prior to making this amended agreementHe stated in an email today that he would gladly confirm that they will be converting all blinds to be motorized and to refund the installation fee as well
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.If this message will be shared with the business (Day Blinds): I would like to say that this was one of the most frustrating experiences I’ve ever had as a consumerI understand that there can be issues in delivery of items or other operational factors that result in delays for the customerBut the complete lack of professionalism (not answering my straightforward questions for weeks) was actually pretty shockingI will be submitting negative reviews and detailing our experience with your business on Yelp and other review websitesWe will also be posting on our community website on Nextdoor that everyone should avoid doing business with this Day Blinds. - *** ***
Regards,
*** ***

Shutter contractor spoke to this customer on 9/9/and scheduled an installation appointment for later today 9/12/2016.A Customer Care representative spoke to customer today 9/12/and confirmed appointment scheduled for later in the day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
THIS IS ONE OF MANY
COMPLAINTS & REQUESTS I HAVE MADE SINCE THE *MORNING AFTER* THESE "BLACK OIT SHADES" WERE INSTALLED IN MY HOME ON JULY 24, 2017.These $1000+ shades ARE NOT what I requested when I ordered "BLACK OUT SHADES" from 3DayBlinds - NOT what I expected to receive - NOT ROOM DARKENING - and NOT *SAFE*THEY HAVE LEFT ME WITHOUT PRIVACY OR SECURITY.Since Ashlee Young at 3DayBlinds has already told me -- last Friday July 28th (NEARLY THREE WEEKS *AFTER* I ORDERED "BLACK OUT SHADES") that 3DayBlinds cannot provide a product that effectively darkens a room, there is NO OTHER PRODUCT I want from your company. Additionally, 3DayBlinds' "Customer Service" is so pathetically LACKING & APPALLING I would NEVER order a product from them again.I WANT THESE SHADES REMOVED FROM MY HOME RIGHT AWAY. HAVING RECEIVED NO FURTHER COMMUNICATION from 3DayBlinds since one phone conversation last Friday (7/28th) - which I was HUNG UP ON by Ashlee Young after she abruptly told me "A supervisor will call you" -- I have put the portion charged on my credit card in Dispute. That portion is not even all of what I paid for these shoddy & unsafe shades. I WANT MY FULL $1,REFUNDED WHEN YOU TAKE THESE THINGS OUT OF MY HOME. I ALSO WANT MY OLD VERTICALS - WHICH COVER MY *ENTIRE* GLASS SLIDER - REPLACED so there is some covering on my window(s) while I find a competent, trustworthy, responsive, customer-oriented window treatment company to provide a "black out" product (AS I REQUESTED/ORDERED AND BELIEVED I WAS GETTING FROM 3DayBlinds) that will actually DELIVER what they say.*** ***Caminito MarcialLaguna Hills, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am not savvy in the construction of shutters I am very aware of what looks finished and well done On each window the woman that came to measure had an issue with how the shutter/blind would or could be attached She did tell me that due to the proximity of the windows my treatment would not meet at the corner If I signed off on something regarding an uneven valance it was without my knowledge of what I would end up with in the end I was shown photos of the treatment I ordered and it did not have an uneven valance If however the company believed I had signed off, where is the customer service? One call explaining to me the problem or possible solution would have resolved this issue There is no customer service and the money is all paid prior to installation so the consumer has no recourse The company is well aware of this

Client has accepted refund for shipping and installation due to the delaysI attached and emailed a copy of the refund invoice to the customerCase has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Salesperson from Day Blinds (3DB) did not leave 3rd page of contract with me (3rd page is where 3DB says I signed off on light gaps along side of shade up to 1" wide)I do not recognize my initials on the 3rd page and my wife and I would not have agreed to 1"gap along side of window covering3rd page of contract (the page we did not get) has time stamp of 20:10:00. First two pages of attached contract and our copy of contract (that salesperson left with us is time stamped 16:17:34). Seems odd that we did not get 3rd page and there is hour difference in time stamp between first two pages and 3rd page. 3DB should have been certain to leave me entire copy of contract with us instead of coming up with 3rd page when there are disputed itemsSalesperson indicated to us that the blinds would provide adequate privacy in closed position. We request full refund and removal of shades by 3DB

The customer ordered a specific product, and signed an invoice agreeing to have that specific product madeDay Blinds made the product to the exact specifications approved by the customerBecause the customer agreed to this product with a signed invoice, and Day Blinds provided that product,
a full refund is not warrantedWe have agreed to offer 50% off of a reselection of a different product as a gesture of goodwill in an effort to find resolution and compromise

After review it has been determined that the protrusion of the mini-blinds is standard and required for a mounting of that typeDay Blinds is prepared to offer at no cost a free upgrade to a valance for all line in the home or a refund for the two shades in questions and free removal from the
home

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the
business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Repair service has been requested, a single digit in this customers contact information had been transposed and the installation company could not access her data in the systemThe error has been corrected and scheduling is reaching out today to complete the requested repair

Due to an IT error, an incorrectly colored valance was shipped repeatedlyThis error has been corrected and the correct valance part had been delivered to the installation company on 6/30/This allows us to meet the previously requested installation date of 7/6/A refund for the full cost of the valance was pending successful installation however considering the additional delay in installation of this single valance a larger amount will be consideredFinally, it should be taken into consideration that all product save a single valance valued at less than $has been installed correctly and on schedule

Customer has come to an agreement with Day Blinds corporate office and compensation is being processed

A Customer Care Team lead has taken over this case number ***A refund for the amount o the expedite has been approved as products were not installed in an expedited manner and additional compensation will be evaluated upon completion of installation

Product has been installed is within standard operating parameters for all roller shades, industry wideWith that in mind, customer has been offered and accepted a re-selection of a new product that will better fit the needs for privacy with a full credit to be applied from the original paymentAn
appointment has been made for 10/26/to choose new product

We understand that there was a miscommunication regarding what the customer thought they ordered versus what they received, but Day Blinds made and installed what was signed for and agreed to by the customer on the sales invoiceWe are willing to offer a reselection of product, and to apply what
the customer has already paid to that orderWe feel this is a fair resolution