Fee Insurance Group Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please provide a copy of the contract the company is referring to Somewhere there should also be a guarantee that the quality of the product should be exactly as the quality is advertised and promised to the consumer The quality of the product I received is junk Half of my order broke upon first usage.If you bought a car and drove it off the lot and block away it broke, you would consider the car a lemon You would not want to begin the process of repair or replace for equal make and model at the company who sold you the lemon You would not want to be stuck with the model of car you were promised was excellently made You would rather do business at another dealer who sells a different make altogether This is why I want a refund and return the product I have every reason to believe these blinds will continually break and I will be inconvenienced with having to miss work to have them repaired frequently and eventually absorb the cost of repair as well I would rather order from a reliable product from a reliable company.Your goodwill gesture of gracing me with the opportunity to credit my initial expense but to spend more of my money on another product and put more profits into your company is ridiculous.Regards,
*** ***

We have a signed contract to make a specific product, and we produced what was agreed to by the customer on that contractOur Sales Consultant disputes what the customer states was discussed and says the invoice with this specific product was created based upon what the customer wanted to orderWe have agreed to offer 50% off of a reselection of a different product as a gesture of goodwill in an effort to find resolution and compromise

Customer has been in contact with Customer Care representative on the attached email chain and is working towards a resolution where all damaged and dirty blinds are replacedIn addition, the installation date is an estimated based on shipping and availability

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I *** wait for the business to perform this action and, if it does, *** consider this complaint resolved.I sent an email to *** *** with pictures since of the cornices that were shipped to me as the order was not correct I received and should have received 3, plus I had no idea where one of them was going to be placed. As long as I receive all cornices for my windows in white, they get installed properly and my kitchen windows are corrected, I *** be satisfied with Day Blinds and the complaint can be closed
Regards,
*** ***

We have called and spoken to this customer and come to a resolution pleasing to both parties

Our records show that the remaining balance on this order has been waived as requested by this customer in the original complaint and there is no balance due over the already charged amountUnder case *** there is a notification of write off of charges remaining as customer has requested

We are going to re-order one of the honeycombs for the customer to make sure that it's functioning correctly, upon confirmation we are going to re-order the remaining of the honeycombs with issuesWe may also remount the faux woods as air is getting behind the blinds which is causing them to bounce
out into the room customer is going let us know if tilting the blinds the opposite direction fixes the issue and that will let us know if remounting is needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your response, however I feel you are missing my point. When I met with the consultant, these were the only blinds I wanted to purchase (I eventually ended up purchasing those and others). We talked about the fact that I was not able to order them online due to the rather narrow width/depth sill. I had, in fact ordered some that were really nice, but not actually being in the business, I forgot to take the narrow width/depth sill into consideration and they would have had to be mounted on the outside.....similar to the ones I received from Day Blinds. My old blinds (from Home Depot) were still up when she came, she saw that they were an "inside mount", and even commented on the slimmer size mini blind slats (like maybe 1/in). She was very aware that I wanted them to be an "inside mount" and appeared to measure for an "inside mount" with her laser. She completed her order on her laptop and there were no measurements on the invoice for me to refer to. I trusted her. I can't believe that Day Blinds cannot accommodate those 2 windows with a narrow inside mount. So, maybe for an "outside mount" the "protrusion" is normal......BUT, I wanted an "inside mount" which should have no protrusion. I do not want a valance as that would make them even more of an eyesore. I'm not sure how a refund would work, because I purchased them during your "But 1, Get 50% off" promotion. If you refund the cost of those blinds, then I am left paying full price for the large ones I purchased at the same time. If you cannot accommodate me with a set of "inside mount" blinds for those windows, then we need to discuss my refund. Thanks for your time, consideration, and hopefully your understanding, *** ***
Regards,
*** ***

The installation appointment took place on 9/11/and a reorder for vanes in the size requested by the customer was placed on 9/13/with an ETA for delivery of product between 9/20/and 9/27/Once product has been delivered to the installation company, some time in the next days, they will call to schedule the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I am in possession of the shades because 3Day Blinds refused to remove them from my home I have been requesting that the shades be removed since the morning after they were installed My request was being ignored so I called the 1-Customer Service number to schedule an un-installation The customer service representative noticed my case # associated with the order number I provided and they transferred me to Mr*** to schedule the removal I was scheduled to have them removed on Saturday, May 6, between 2:and 4:PM I received a call from the install tech shortly after noon and he asked if he could come early and I told him I would call my friend, who had scheduled time out of his day to re-install my old blinds, to see if he could come early My friend dropped what he was doing to help me The installer arrived shortly after 1:PM and removed the shades and asked me to sign his iPad I asked him to take the shades with him and he told me "I was ordered NOT to remove the shades from the house" I told him that I didn't want the shades and that 3Day Blinds always takes window coverings that have been removed from the windows if the customer would like them to He asked for my signature again and I told him I wasn't going to sign if he didn't take the shades with him He made a hasty exit from my home Now the shades lay in my home as a constant reminder of the ugly and grossly drawn out dispute I am not signing another document with 3Day Blinds as I absolutely to not trust 3Day Blinds I have never received a detailed receipt since day one which lists complete details of the transaction so I have no idea what I was being charged for My design consultant never mentioned having to pay for installation, that the photograph that she showed me in her book would be how my shades would look (I did not receive the finishing valance), and no idea how much tax I was chargedI DO NOT want to select a replacement product from a little scrap of a sample and photos in a book When I spoke with Mr*** to schedule my removal I told him that I felt he was forcing me to make a commute to one of the showrooms in Denver so I could physically see a life size sample of the products and he informed me that there are NO showrooms available any longer anywhere in the United States 3Day Blinds falsely advertises as there are showrooms listed on their website If this is a reputable company then I would expect that they would honor the fact that this whole mess is due to their Design Consultant suggesting the wrong product for me and refund my account for the items that were removed from three of my windows I would appreciate having 3Day Blinds come to my home to pick up their shades I am being forced to take further actions and contact the Consumer Advocacy through the Federal Trade Commission if 3Day Blinds does not refund my *** account
Regards,
*** ***

A member of our Customer Care Leadership Team reached out to this customer todayWe are working to resolve the outstanding issues

The order was not a package in any wayEach window covering is indicated individually on the sales contract that was signed and agreed to by the customerThere were apparently windows that were not accounted for on the original sales invoice, and were subsequently not paid for by the customer, nor produced by Day BlindsWe have agreed to have these ordered at a discount due to thisWe feel this is fair resolution

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is no solution proposed. She did indeed, call and email. I have responded to the email with the requested attached file
Regards,
*** & *** ***

The promised refund was to be applied only after confirmation of a complete installationInstallation was confirmed as complete by the customer 8/1/and the amount of the refund is currently pending approval by the customer before being completedAttached is the email verifying completion and asking for verification of amount of refund

We are very sorry that this customer is not happy with their selectionThe shades were made to the specifications that were signed for and agreed to by the customerThe customer ultimately selected light filtering shadesAttached is the full invoice and the customer's signature agreeing to
what is on that invoiceHowever, we do acknowledge that the customer is not unhappy with this selection, so we have offered to reorder the product with the room-darkening feature for the customer at a discountAs for the shade that is not currently working, the customer is covered under warrantyA work order has already been created to have this repaired

***, our records indicate that your product was delivered to your home on 12/31/and there is a note indicating you declined installation of your order invoice so the installation trip was removed from the systemIf you wish to have you product installed by our installers that can
easily be arranged, if not we will gladly refund you the full cost of installationWe have sent reached out to you via email with this same offer, please reply so we know how to proceed

Day Blinds has provided product as promised at time of original sale and resolved an pending issues with installed productThe statement from the customer states that installation has been completed and that compensation has been providedAs stated int he attached copy of this customers contract
"Under no circumstances shall Day Blinds be liable for lost profits, or other indirect, consequential, special or exemplary damages." Day blinds has already resolved pending installation issues and provided compensation as a gesture of goodwill, which is more than is required by law or by agreed upon contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Business has not reimbursed me for the inconvenience or damage to my property
Regards,
*** ***