Fee Insurance Group Inc

Installation was scheduled and completed to this customers satisfaction on 7/23/and additional parts were ordered as a courtesy

A Supervisor from our Customer Care Department has spoken with the customer and apologized, and has also advised that compensation will be extended due to the issues with this order

As requested by customer on 5/1/in conversation with a representative from customer care the full amount of the drapery order was cancelled and refundedThe remaining complaint is for the honeycomb shades that do not provide a 100% light blockageAs offered on 5/1/a full credit is being offered towards a re-selection in a different material that will block all light from travelling through OR a remake of the same product but in a light blocking version of the same materialDay Blinds is open and willing to fulfill our commitment to this customer in providing a series of shades that meet her needs at the price that has already been agree upon and will continue to offer a full re-selection or credit towards a replacement of customers choiceCustomer is currently in possession of originally ordered product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf it does not, I would like this complaint to stay open.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
* If Day Blinds wanted to follow through with their end of the bargain, then, maybe they should have responded to my calls and messages. They never tried to call me since I have my phone records from those dates. They say they emailed me, but, they sent it to the wrong email. They used the wrong first letter in the email. I never got those and they still claim I didn't follow through. IF they wanted to get a hold of me they should have used the correct phone number or emails

The company has finally rectified the situation without additional charges I appreciate the Revdex.com's investigation of the situation.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.What the company has said is partially trueI spoke with *** this afternoon He indicated to me that our mailing address was incorrect in the system It was in the system as ** *** *** and we are at *** He indicated that he would cancel the first check and issue a new one in a few daysWhen I got home, there was a check from 3-day, addressed correctly, with compensation I immediately called *** and left voicemails - and he returned my call this evening He had not yet cancelled the first check- so this check us goodI don't know why he told me that we were in the system wrong when we were not. I do not have faith that this company will fix the second problem with the fabric valence for no added charge They've already been out 2x to fix this issue and it is still unresolved.
Regards,
*** ***

Our design consultant is currently working with the customer to re-select window treatments

We have spoken to the customer and let them know that we will be refunding them in full and allowing them to keep the product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

On 9/8/a replacement order was placed for product as requested.On 9/19/replacement product was delivered to the installer.On 9/20/customer scheduled an installation appointment for 9/26/2016.Documentation on case ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
no, I do not want or need the blinds now....I had out of town guests coming in and needed it when I ordered it....I do not want or need it now....I doubt if they have my signature...as I do not see it on my copy of the invoice....we have gone over all of this with day blinds and still believe I do not have to pay for something that was not installed per agreement...I will be glad to post all this to face book or contact a TV station that talks about consumer problems and taking advantage of the elderly.I want them to credit my *** card of the amount of the blinds not delivered or installed.thank you*** ***

Customer service representative Irish has been in contact with this customer to offer a repair/replacement at no cost.Due to the ongoing issues with the single valance in question, a full refund for the cost of the valance has been approved for $which is more than the requested amountThis
refund will be processed within hours and are continuing to offer a repair at the discretion of the customer

We do acknowledge that there were issues with this customer's order, and for that we sincerely apologizeWe have been working to resolve all outstanding issues, and have also agreed to extend compensation due to these issuesThe customer is asking that she receive a full refund and also receive all product - essentially receiving her entire order for freeAlthough we do agree that there were issues with the order, we do not feel that what the customer is requesting is reasonable for all partiesA Supervisor has reached out to the customer again today to offer compensation in the amount of $We feel this is fair compensation, and we will continue to work with the customer until all issues have been resolved

On 8/22/Day Blinds representative came to an agreement with this customer that was deemed by both parties to be agreeable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowDay Blinds would not agree to any of our proposals that I mentioned in my previous email to Revdex.com They would not answer the questions we asked as to why they would not agree that the breakaway cords were not mentioned in the contract They would not answer the questions as to why their installer agreed with us and told us that Day Blinds always take their suggestions when clearly they had not We only agreed to split the $that our credit card company that total portion found in our favor, but they refused to accept the credit car's findings Day Blinds threatened us with collections on the $ Our credit rating is too valuable to try and go back and repair So, we accepted the split of the $ We do not agree to pay the $on the other portion.That portion was disputed with the credit card company as well They initially found in their favor on that portion We have sent in a follow up with them to present additional evidence that contradicts what Day Blinds sent in to the credit card companyDay Blinds never gave additional evidence to the credit card company regarding the $ They only came back to us and demanded we pay it again or it would go to collections
Regards,
*** ***

Day Blinds stands by the offer to honor an additional 10% discount off a quote from another company should it be providedAs *** *** is owned by Day Blinds it is not another company and any pricing from them can not be counted towards this offerIn addition, the price of $was based
off an estimate and did not meet the original qualification agreed upon by the customer. The qualification set forth in the original dispute by the customer is: "an actual quote by another company."An estimate by a 3DB subsidiary does not meet either of the qualifications set forth by the customer complaint.No charge has been made to the customer at this time. If a quote, not an estimate, is provided from a company not a part of Day Blinds the 10% discount will be honored by Day Blinds

Installation has been offered in addition to a compensation amount equal to the cost of installation and scheduling is pending