Fee Insurance Group Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had a 3DayBlind consultant come to my houseI asked her one specific question about how the blinds would work. She assured me that the blinds would work in the manner I requested. She did not say, "Maybe, I think so or I'm not sure" she said, "Yes, you will be able to tilt the blinds up or down even when partially open at the bottom." So those are the blinds that I ordered and she wrote an invoice which I signed. But the blinds that I got do not function as she described. So either she ordered the wrong blinds or she made a mistake in describing how they would function. Either way these are not the blinds that I ordered and this is not my fault, it is completely the fault of the consultant. I want a full refund
Regards,
*** ***

There was no response within the customer's rejection. We are still willing to work with the customer if there are outstanding issues, and we feel the compensation offered was fair

The Day Blinds Management Team is working with the customer to schedule installation according to availability

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I understand that $was refunded in a gesture of goodwill, that amount DOES NOT justify the time and consideration that we as customers put into this processDay Blinds emphasizes that they completed the order as per the original invoice--this is correctHowever, they do not make mention of the fact that this order was not completed on the first time, the second time, the third time...it took at least five tries for this order to be completed correctlyEven when the company had reordered my product (if needed, I have records from emails with ***), they messed up and ordered the SAME incorrect product that they were trying to replaceI have been very patient, albeit persistent throughout this process and exhausted my records with Day Blinds directly before reaching out to the Revdex.comI hope we can come to a fair and considerable resolution.
Regards,
*** ***

3DB has agreed to honor the request to remove product and provide a full refund for this orderRefund is contingent upon removal of currently installed product

Day Blinds has been in contact with and approved the terms of converting all shades to motorized at no cost to the customer with an estimated completion date of days of less

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

After careful review, we find the request for an apology, the correct product installed and a refund for all expedited charges refunded as an expedited timeline was not met to be fair and reasonableWe have reached out by phone and email to provide this offer and will continue to do so until such a
time as this order is completed fairly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Well according to what the company wrote in their response to you, they would compensate us once the job was completeIt's been complete for a week now and I haven't heard a peep from the companyNot even to check to be sure that things turned out correctly.
Regards,
*** ***

We are remaking the product so that it will work for the customer's applicationCompensation for the issues will be addressed once all issues have been resolved, but a full refund is not warranted in this instance as we can resolve the problems

For order invoice ***At time of sale, time of measure and time of installation it has been noted that this application of shutters can not have a decorative fascia - "valance" due to limitations of the window itselfThis order was signed off on by the customer without a valance or
fascia and, could one be provided Day Blinds would be willing to work with the customer or provide that valance A copy of the original signed invoice without valance can be provided upon request

A repair to correct the issue was created at this customers requestA voicemail has been left for the customer a the phone number provided and a case created to follow up and make sure all issues are resolved to the customers satisfaction under CAS-***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To begin with, I was told from the salesperson that I could only order 3-Day Blind product; no *** *** products through Day Blind out of the blinds were installed 8-2-and immediately broke in multiple places It took until 8-15-for someone from customer service to be assigned to my case and email me offering repairs I requested a refund on 8-15-(email attached) because the product was defective and made of poor materials The fabric on these cellular blinds is particularly thin compared to other brand names and illuminates sunlight into the room rather than blocking sunlight into the room Counter-productive in performance as well as functionality due to parts breaking I could see a cycle of repair and replace was going to begin and I do not trust the new product will be made of any better quality materials.No reply to my request for full refund and return product Offered identical replacement product Since I used *** *** quality as a good product reference point, I was offered to order *** *** to my surprise I asked for a quote It took until September 5th for an appointment to be arranged between a salesperson who could sell me *** *** blinds An entire month after my initial installation of Day Blind product I have had broken blinds for a month now I don't even know if I can afford the *** *** product Should be able to get quote via email and quickly in order to make informed decision Day Blinds has the dimensions of the broken blinds already My dated emails are attached at the slow wait process dealing their customer service people I called their corporate office phone number and was routed to a salesperson in Illinois.Would prefer not to do business with Day Blinds; very frustrating Bad quality workmanship product and slow, poor customer service response Would still like a full refund and they take their product back
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This customer has been in contact with customer care leadership regularly and a resolution is in processAttached is a copy of the original invoice, complete with signature and initials next to the disclaimer about light gaps of up to 1in on this productCustomer was shown samples of the material
at time of sale, clearly displaying opacity levels of selected materialLength of product and tightness of closure are not objectively listed on the contract so as a gesture of good faith a repair/reselection of product already ordered or a full reselection have been offeredThis has been documented on case number ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Problem: On May 18, I filed a complaint with Revdex.com to help me resolve an issue regarding the blinds and cornices I purchased from Day BlindsMy complaint ID ***I logged onto your website to see the status of my issue and it was closed without my knowledgeMy issue has not been resolvedThere are still cornices (toppers) that I purchased that have not been placed in my homeThe contractor came out to my home on July 1, and installed one of the three cornicesThe other was not installed because the contractor did not have the correct mounting bracketsHe told me to call *** (person who sets up the installation appointments) to have him come back out and complete the installI left her a message on July 7, at 4:PM but after days and not hearing back from her I contacted by email and left a message for *** *** which was on July 9, I received a reply back from their Post Installation Dept stating they *** was checking on the statusAs of today I still do not have a resolutionI paid for these cornices and I deserve to have them installed in my homePlease help me get these last cornices installed in my home so I can put my house on the market as I am in the process of selling itThank you, *** ***Desired Outcome: Please help me resolve this ugly situation as I cannot put my house on the market without my window treatments being installedI purchased my window treatments and I deserve to have them in my homeThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We walked through the house twice with the consultant and showed exactly which windows we wanted covered He provided a price based on our walk through assuring us the windows we wanted to be covered would be We could have had the job done by another company for an equivalent price, but went with three day blinds based on our walk through with the consultant and the pricing he gave us Now three day blinds acknowledges their consultant screwed up, but is asking for more money because their consultant missed two windows Now we don't have the option to go with the other company because all of these prices are based on "packages" of windows covered Please provide full refund, we are not satisfied with your service or your bait and switch practices You can have all your treatments back You offered us one price after walking through with your consultant twice, but now are trying to charge more, acknowledging he screwed up There is no more classic bait and switch tactic than this
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem: I had filed a complaint ***The business indicated that they would contact me regarding my issue on Feb 9thIt's been days since then and I have not heard from day blindsIf they cannot fulfill the completion of the window dressing then I want a refund.Desired Outcome: The Business has made promises of contacting me to resolve my issue and have not heard from them at allI need my refund in fullI am not waiting on any promises from this businessIt's been over months since this issue occurred
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I received a message from the companyNobody responded to my phone call or email. A claim aim was made that the order was delivered to the installerI have not heard from them even though I left three messages with them yesterday. I am expecting to be refunded for the product that has still not shipped in addition to the installation feesI have yet to have anybody from the company follow through on a correspondence with me.
Regards,
*** ***

The customer is scheduled for completion on 9/We will follow through until all issues have been resolvedWe will also address compensation once all issues have been resolved