Fieldston Management Consulting LLC

The order was placed in [redacted], ** and the order number is [redacted].  The order was placed under S[redacted].

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
J[redacted]

Hello C[redacted], Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the full amount of your order. Please note, refunds can take several business days to reach your account. Thank you, adidas America Consumer Relations

Hello T**, Thank you for reaching out. Unfortunately, it appears your order was cancelled due to an inventory issue. You have not been charged for this order. We are so sorry for this inconvenience. Thank you, adidas America Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
I've been in contact with customer service for over a half a year and always had to open a new case a for someone else to automatically closed it without a refund and wasted hours on the phone arguing with customer service. You guys had been holding my money for a year already. I EXPECT A REFUND NOT A GIFT CARD!!! I do not ever want to shop in adidas store ever again. Adidas have the worst customer service ever!
Regards,
L* Z[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] The refund does not pay for me to order 2 more balls. They were on sale for a special price. I ordered 3. You sent 1. THere is absolutely no reason you should not be able to send me 2 more balls. If you want me to order 2 new ones, then you need to match the price of the first order.
Regards,
F[redacted] B[redacted]

Hi T[redacted],   Thank you for reaching out. After conducting their investigation, UPS determined that your order was delivered to the appropriate address, and your lost package claim was denied. Therefore, adidas is unable to issue a refund for this order. We are not liable for packages that are...

lost or stolen after they are delivered. We apologize for the inconvenience. At this point the only other option is to reach out to your bank.   Thank you, adidas America Consumer Relations

I have not received any refunds regarding this transaction. Thanks,J[redacted]

Dear [redacted]
Thank you for choosing to shop with
adidas.com!
I'm sorry to hear out product didn't work out, but we are
also determined to make sure you receive a product you can be completely happy
with, that's why we offer a free, 30-day return policy on items ordered at
adidas.comI've gone ahead and outlined some information to help you make the
return as easy as possible:
• First, here's a link to our return policy, to make sure
the item qualifies: adidas.com Return Policy• Next, you'll want to print a free
return label at our website: http://www.adidas.com/us/order-returns
If for any reason you are unable to process your return or
print your label and you are still within the valid timeframe for a return,
please contact us at [redacted] or [email protected] and we will
be happy to assist you with your return
Need to make a change? At this time, we do not offer product
exchangesYou may return your product within days using our free returns
option for a full credit and re-order your replacement item
Kind Regards,
[redacted]
Your adidas online shop team
Call us days a week AM to PM Eastern Time All days:
1-[redacted]Shop now: Shop NowSign Up & Save: SignUp
© adidas America Inc, all rights reserved

Here is my original receipt.

Hello [redacted], In reference to your PayPal account, the authorization hold was released on March 25th. It can take up to 30 days for PayPal to remove the hold on the funds. Your funds should be returned to your account shortly. We apologize for any confusion or inconvenience.Thank you,adidas AmericaConsumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Once again, I ask the business to show where they communicated their policy clearly.  If I had been made aware of the policy I would not have taken actions that resulted in me losing the product and money for shipping.  I paid more for the product and shipping to return the product than the value I was provided as compensation.  All I want to do is replace the defective product with a comparable one.  I would ask the business to demonstrate how I can accomplish this, given the amount provided to me.Furthermore, as a loyal customer of over 25 years to the brand I have spent much more than the value I am being denied.  I have personally purchased and used at least 10 pair of Copa Mundial soccer shoes, I own at least a dozen Adidas brand jerseys for professional teams, and countless items of apparel from socks and shoes to hats, and everything in between.  I have recommended the Adidas brand more times than I can count to friends, family and players I coach.I've never experienced a company wishing to lose customers over such a minor amount.  We aren't talking about cash being returned to the customer - this is credit on a gift card.  You are losing nothing by making me a satisfied customer.  Instead, you are turning a champion of your brand towards your competitors, to never return.  How do you stay in business that way?
Regards,
W[redacted]

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
S[redacted]

Hello Sheila, Thank you for your patience. Unfortunately, it appears this order was cancelled due...

to an inventory issue. We are so sorry for this inconvenience. For all this trouble, we have sent an accommodation gift card to your email. Feel free to use this on your next purchase from adidas. Thank you, adidas America Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint. 
I was promised by multiple representatives, including 3 supervisors, that I would be given some sort of discount or voucher in addition to the refund. I had to call the customer service line 10 times waiting on hold for hours, send emails and eventually file a complaint with the Revdex.com in order to get my refund. They never gave me the promised voucher or discount. 
Regards,
S[redacted]

Hello T[redacted], Thank you for reaching out. We have resent the email containing your accommodation gift card. Please make sure to check your spam and junk folders in your inbox. Thank you, adidas America Consumer Relations

Hello [redacted], Thank you for reaching out. We do apologize for any confusion. We are attempting to credit your original form of payment for the missing item in your order, however a system error is preventing us from issuing the refund. We are working to resolve this error as soon as possible. We...

appreciate your continued patience. Alternatively, we are happy to issue you a gift card credit immediately. Thank you, adidas America Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. This response by adidas.com does not address my concern.  They claim I have inconsistencies in my payment information, yet I enter in the same payment information on adidas.com as I do everywhere else and that seems to work just fine.  Also, this does not address my inability to purchase items using a pre-paid gift card, which should have no relevancy to my credit card / payment information.  As I stated in my complaint, adidas.com and/or their payment provider has for some unknown reason blocked me from purchasing items without any means of recourse.
Regards,
D[redacted]

Hello K[redacted], Thank you for reaching out. According to our systems, the second item in your order has been delivered. We do apologize for any inconvenience. We have sent an accommodation gift card to your email for your trouble. Thank you, adidas America Consumer Relations

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
I[redacted] K[redacted]