Fieldston Management Consulting LLC

Dear Brandon, When you press the submit button on the order form it sends what is called an authorization request to your credit card companyThis request includes the amount of the order as well as the billing information you included on the order form Your credit card company then not only verifies that the card is valid and that the amount is available, they also verify the full billing information that was entered If the card number is valid and the funds are available they put an authorization hold on the funds and return information to us on if the billing information entered was also valid An authorization is only a hold on the funds for a possible future transfer of fundsThis hold is temporary and if the transaction isn't settled it will expire even without any actionIt is not a completed transaction and no funds are transferred at that time If all of the information matches and the bank authorize the transaction we will begin processing your orderOnce the order is ready to be packaged and shipped the transaction is settledOnly after the transaction is settled are any funds transferredIn this case, we do not have any funds held under your account Kind regards, Your adidas online shop team

Hello L*, Thank you for reaching outWe are so sorry to hear about the troubleUnfortunately, because the order you are referencing is one year old, we are unable to manually push a refund back to your original form of paymentFor your security, we do not keep customer payment information on fileWe apologize for this inconvenienceWe have issued you a full credit in the form of a digital gift cardThis gift card will arrive in your email inbox shortlyThank you, adidas America Consumer Relations

Hey,The refund has posted on my account so I would like to close the complaint. Thanks, S** M

Hi D***, Thank you for reaching outAfter conducting their investigation, FedEx determined that your order was delivered to the appropriate address, and your lost package claim was deniedTherefore, adidas is unable to issue a refund for this orderWe are not liable for packages that are lost
or stolen after they are deliveredWe apologize for the inconvenience. Thank you, adidas America Consumer Relations

Hello D***,We do apologize for any confusion or inconvenienceUnfortunately, if the first lost package investigation was denied, we are unable to file a second lost package claimWe recommend you continue to work with FedEx to have this resolvedOther options include filing a police report with the evidence you collected or disputing the charge with your bankThank you,adidas AmericaConsumer Relations

Hello ***, We are showing that order *** was scanned in at our warehouse weighing in at lbs.The order was delivered to the correct location with the product included in the packageFor any further action, you will need to reach out to UPS and file a claim on your endIf you
would like to talk with us our number is 1-***We are here Monday - Friday am - pm PST. Thank you,adidas AmericaConsumer Relations

Hello J***, Thank you for reaching outWe are investigating this disputed claim furtherWe appreciate your continued patience as we gather more detailsThank you, adidas America Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
X*** C***

Hello P***, We appreciate your patienceIt appears your order was delivered on 3/22/We apologize once again for the delayThank you, adidas America Consumer Relations

Hi *** good afternoon, I'm sending this email in regards to my concernI want to let you know that it has been resolvedI want to thank you for taking the time to hear my concern!!!! Have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Dear Revdex.com:I am rejecting this because I mailed back the Adidas shoes WEEKS AGOAdidas must know this already, and I believe they are trying to avoid refunding my $120.00! Please help me get my full refund. Sincerely,*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
I will close the complaint after the refund posts to my credit cardI just want to make sure so I don't have to open another complaint if I still don't get the refund
Regards,
S** D***

Hello ***, We do apologize for the delay, and any inconvenience this may have causedThe funds on the account have been released; you should see the funds in your account in about 2- business days If you would like to talk with us our number is 1-***We are here
Monday - Friday am - pm PST Thank you, adidas America Consumer Relations

Hello ***,In reference to the Yeezy order placed, with hype product, the Yeezy being one of themWe do have a process during checkout on www.adidas.comYou actually have to make it in the waiting room, in the waiting room it states: “ There are still pairs availablePlease wait and do not
refresh this pageOnce on the page you will be able to check if there is still availability of your size and color then you may begin to purchasePurchases is not finalized until you have fully completed check out and received an order shipped email” Further information concerning Yeezy releases can be found on the adidas originals Twitter page,@adidasoriginalsAdditionally, you may sign up for new updates if you haven’t already with http://www.adidas.comPlease note that our adidas.com and Consumer Relations team do not have any additional information regarding this release. Thank you,adidas AmericaConsumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.Adidas.com must inform me of what "inconsistencies" there are in my payment information. I use the same credit card and billing address that I have used previously, and for all my many online purchases which I make almost on a daily basis. To say many attempts at payment locks me out is irrelevant, because only when the initial attempt(s) are rejected do I make another attempt. It is not the issue of attempts because there was some reason my initial attempt was rejected. My credit card company was called multiple times and there is no hold on their endIn fact they show the transactions as "pending" then adidas.com cancels them. I was also told I will not be able to purchase going forward. If I am not explained what is the so-called inconsistency, this response does not solve anything. Additionally, I tried ordering with a live representative on the phone via the toll-free number. That transaction was also rejected, so it is not a matter of me paying online in an incorrect manner. Online payment is straightforward. Give demographic information, billing information, credit card number. All my addresses are the same. I do not have this problem on any other website. I took it so far as to have my wife create an account and attempt to buy the same items for me. We have the same billing/shipping address. My wife's transaction was also rejected! With this same vague excuse of inconsistent information. She received an email stating that she also would not be allowed to purchase. How can it be that two different members of the same family, with different accounts but the same shipping address, are BOTH banned from ordering. There must be a clear explanation of why, and also what steps should be taken to release this "ban" on ordering. The adidas rep told me I could try again "in several weeks" and I asked what will happen in several weeks that isn't happening today. They had no answer for me. This is discriminatory ban on selling to all persons in my household and I demand an explanation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Given that it has been over a month and a half and had I not followed up my money and credit would never been given backI would like them to refund my money back to my credit cardI'm attaching their incompetent email they sent me a couple of days ago and my proof of mailing.
Regards,
J*** A***

Hello K***,Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas AmericaConsumer Relations

Hello R***, Thank you for taking the time to contact usUnfortunately, it appears your order was lost in transitYou have been credited for the full amount of your orderPlease note, refunds can take several business days to reach your accountWe apologize for any inconvenienceThank you,
adidas America Consumer Relations

Hello L*, Thank you for your responseUnfortunately, we are unable to physically send you a checkAs stated previously, you have been credited in the form of a digital gift card because your order was a year oldWe apologize for this inconvenienceThank you, adidas America Consumer Relations

Hello J***, Thank you for reaching outAccording to our systems, your order has shipped and is on its way to youPlease check the tracking number assigned to your order for updated delivery informationWe do apologize for any inconvenienceThank you, adidas America Consumer Relations