Fieldston Management Consulting LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I do hope that this won’t happen again to me or to any other individual. 
Regards,
S[redacted]

Revdex.com:
I just received the return label and printed it today to return the merchandise.
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.  Regards, [redacted]

Hello A[redacted], Thank you for reaching out and we apologize for the confusion. We have researched this further, and unfortunately your order has been lost in transit. We have issued you a full refund back to your original form of payment. We are so sorry for this inconvenience. Thank you, adidas...

America Consumer Relations

Hello, This is the second complaint, it has been addressed. Please follow the instructions that was sent to your email address. We are happy to issue a refund once the product is received. Thank you,adidas AmericaConsumer Relations

I was not the one who originally purchased the item so I don’t have the invoice. I have the shipping bag it came in and all tags are attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
First, your response states "We will process your return as soon as it is received at our office."  As per the attached USPS Delivery Confirmation, you received my return on May 2.  You responded to my Revdex.com complaint on May 4 and act like you haven't even received it yet.  Secondly, your response does nothing to address my concerns that it took multiple contact attempts over a period of greater than a month to even get you to send a return authorization.  I do not feel this case is satisfactorily resolved until you actually honor your warranty.  I have done by part and you HAVE received the return.  
Regards,
K[redacted]

Hello D[redacted],Thank you for your response, and we do apologize for the trouble. Unfortunately we are unable to manipulate our payment security system to allow you to place orders. At this point we recommend you reach out to a friend of family member to place the order for you. As stated previously, you will not be able to place an order using the current payment information you have provided.Thank you,adidas AmericaConsumer Relations

Hi W[redacted],Thank you for reaching out. According to our defective return policy, the value of the gift card merchandise credit you receive is determined by your receipt. In the absence of the receipt, we use the production date listed on the item as a reference. Providing your receipt does not...

guarantee you full MSRP of the shoe. We apologize for any confusion. If you would like to talk with us, our number is 1-800-[redacted]-[redacted]. Thank you,adidas AmericaConsumer Relations

Hello
Shaun
 
In
reference to your NMD orders, certain products on our website are limited
release, meaning customers can only purchase one item per person. We apologize
for any confusion or inconvenience....


 
Thank
you,
adidas
America
Consumer
Relations

Hello I[redacted], Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the remainder of your order. Please note, refunds can take several business days to reach your account. Thank you, adidas America Consumer Relations

I spoke with security and our service team for gift cards. I know it's a small dollar amount, but we unfortunatelycan’t be held responsible to lost/stolen gift cards. Most customers understand. Our cameras for our stores unfortunately don't go back that far. Even though they live in CA and it was used in TX we still don't knowwho used it. Gift cards are treated as cash. The only thing I can offer him is an accommodation promo code for 50%  off his purchase from www.adidas.com I hope this helps Thank you,-LaKisha

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I understand that adidas is not willing to help with this matter any further. I have gone ahead and filed a dispute with my bank. The reason I am rejecting this is because of adidas poor customer service. You are suggesting that I continue to work with FedEx but when I call FedEx they refuse to work with me on this matter because I am not their customer, adidas is. Adidas has the ability to file an appeal with FedEx given all the information presented but refuses to do so. In addition, adidas will not even help to obtain the claimed signature on file that I am positive does not exist. 
Regards,
D[redacted]

Hello [redacted],We do apologize for any confusion or inconvenience. For a product to ship out from our warehouse, an order must be placed on adidas.com. Unfortunately, we cannot place this order for you. According to our records, you have already received a refund for your incorrect order. Please place...

another order on adidas.com.  Thank you,adidas AmericaConsumer Relations

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
K[redacted] G[redacted]

Hello [redacted],In reference to your order, we do see that will be delivered on time according to our shipping process. We do have a processing time frame which is 1 to 2 business days from your order date with your choice of the shipping option. The shipping you selected was the free expedited...

shipping we offer which is 2-4 business days. Your order has a delivery date for 3/10/2017 which is on schedule.We do apologize for any confusion, or inconvenience this may have caused. Thank you,adidas AmericaConsumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  this is not correct I only received a package with empty shoe box. You can clearly see that the original tape was broke and re-seal! And I already called ups and they said I have to contact adidas. I already file a claim for both company. So who should be responsible for my loss? 
Regards, 
[redacted]

Hello M[redacted],Thank you for reaching out and we apologize for the delay. It appears this issue has been resolved by one of our customer service representatives. Please use the prepaid shipping label that was emailed to you to return the order you received. A full refund for your order will be...

initiated as soon as that shipping label is scanned by UPS.  Thank you,adidas AmericaConsumer Relations

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] My complaint is not only in regards to my refund (which I have yet to receive)  but also for the simple fact that they sent me the wrong shoes, would not correct their mistake, and then held my money for almost 30 days. Not only that, but I also had to contact their warehouse to inform them that they had received the returned shoes (the incorrect ones THEY sent me), because the warehouse had still not updated their system 12 days after the shoes were received. I called their customer service multiple times and each time had to provide the tracking number (because they had the wrong one in the system) and was told so many different stories about how long it would take to get my return. Had they just sent me the correct shoes, none of this would have been an issue.I wish for my complaint to be posted on the Revdex.com website, so people understand what they are getting into when they try purchasing thru adidas.com.
Regards,
E[redacted] B[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. That is all I wanted.
Regards,
A[redacted]

Hello J[redacted],   We are sorry to hear about your product. Please contact adidas Consumer Relations to set up a defective return authorization. If your product is deemed defective, a gift card redeemable at adidas.com or an adidas owned retail store will be emailed to you. The value of the gift...

card is the amount indicated on your receipt. If you do not have a receipt & the production date of the item is over one year, half of the original retail price will be issued. Taxes are not included.   Please contact us at 800-[redacted]-[redacted]. We are here Monday - Friday 7 am - 5 pm PST.   Thank you, adidas America Consumer Relations