Fieldston Management Consulting LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello J[redacted], Thank you for your response. As stated in the return authorization paperwork that was emailed to you at the start of this process, we can only provide digital gift card credit for the return of defective product. We apologize for this inconvenience. Please keep in mind that this gift card does not expire, and can be used in any adidas store and on adidas.com. Thank you, adidas America Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I appreciate that you commented that you sent me an email with a gift card, but I did NOT receive any email with a gift card attachment. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
T[redacted]

Hello [redacted] We do have a process in place for lost packages, please see the email that was sent to you on 10/26/2016 Dear [redacted]Thank you for your interest in adidas!Please accept our apologies for the difficulties you have experienced with receiving your order [redacted]I have...

submitted a carrier claim for your package. Your request identification number is [redacted]Please be advised that the claim can take up to 30 days to be completed. You will receive an email notification once the claim has been completed. We appreciate your patience while this situation is being resolved.Kind Regards,[redacted]
Your adidas online shop teamWe do need to wait until the claim is complete. Thank you,adidas Consumer Relations

Hi [redacted],
We do apologize for the delay, and
any inconvenience this
may have causedI do see both credits have been processedAt this time you
should see the funds on your accountFor the troubles, you should receive an accommodation
gift card in your email address by end of day today
If you would like to talk with us our number is
1-[redacted]We are here Monday - Friday am - pm PSTThank you for your
pursuit of the adidas brandIt's always great to hear from customers who share
our passion for sports and the sporting lifestyle
Thank you,
adidas America
Consumer Relations

Hello K[redacted], Thank you for your response. Your return has been processed and a digital gift card has been emailed to you. We appreciate your patience on this matter. Thank you, adidas America Consumer Relations

Dear Brandon,
 
 
When you press the submit button on the order form it sends what is called an authorization request to your credit card company. This request includes the amount of the order as well as the billing information you included on the order form.
 
Your...

credit card company then not only verifies that the card is valid and that the amount is available, they also verify the full billing information that was entered.
 
If the card number is valid and the funds are available they put an authorization hold on the funds and return information to us on if the billing information entered was also valid.
 
An authorization is only a hold on the funds for a possible future transfer of funds. This hold is temporary and if the transaction isn't settled it will expire even without any action. It is not a completed transaction and no funds are transferred at that time.
 
If all of the information matches and the bank authorize the transaction we will begin processing your order. Once the order is ready to be packaged and shipped the transaction is settled. Only after the transaction is settled are any funds transferred. In this case, we do not have any funds held under your account.
 
Kind regards,
 
Your adidas online shop team

Hello C[redacted], We are sorry to hear about your trouble. Please contact adidas Consumer Relations to set up a gift return authorization. Once your product...

is returned, a gift card redeemable at adidas.com or an adidas owned retail store will be emailed to you. The value of the gift card is the amount indicated on your receipt. If you do not have a receipt, the value will be determined by the style number and production date on the product. If the production date of the product is over one year, half of the original retail price will be issued. Taxes are not included. Please contact us at 800-[redacted]-[redacted]. We are here Monday - Friday 7 am - 5 pm PST. Thank you, adidas America Consumer Relations

Hello [redacted],We do apologize you were not able to get the shoe you wanted. Please be aware that we are not holding your funds for the attempted order. We did issue you a accommodations gift card.It’s unfortunate, with the item being a high profile item, they do sell out really fast.  If you would like to talk with us our number is 1-[redacted]. We are here Monday - Friday 7 am - 5 pm PST Thank you,adidas AmericaConsumer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The pending transaction has been cancelled yesterday after we reached out to Adidas.
[redacted]

Dear Revdex.com, adidas opened a FedEx Claim for non-delivery on 08/29/16. FedEx records indicate the package was delivered and left at the address requested with Tracking #[redacted] on Friday 08/26/16. adidas has Issued the customer with a goodwill credit accommodation for this order in...

the full order amount of $195.75 on 09/02/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
I Do not believe that the representative had told me any of the yeezy boost left are going back to the manufacturer. They can not sell them either the representative lied to me or they are. I have one the lottery and my hopes were high till I got to the store.
[redacted]

Hello L*, Thank you for reaching out. We are so sorry to hear about the trouble. Unfortunately, because the order you are referencing is one year old, we are unable to manually push a refund back to your original form of payment. For your security, we do not keep customer payment information on...

file. We apologize for this inconvenience. We have issued you a full credit in the form of a digital gift card. This gift card will arrive in your email inbox shortly. Thank you, adidas America Consumer Relations

I placed an order on adidas.com (order#: [redacted]). Right after I submitted the order, I called their customer care tried to change a size but the rep said they cannot change the order. So I asked to cancel the order. The rep said she will send a cancellation request to the warehouse to cancel my order and I will get a confirmation after my order gets cancelled. But they still shipped my order and charged my paypal account for it. I filed a complaint on Revdex.com regarding the issue (complaint ID [redacted]). They responded saying that they had cancelled the order and I will receive a refund in 3-5 business days. I did receive a cancellation email regarding my order and I waited 7 days and did not see no refund. So I disputed the charge with PayPal but adidas responded saying they had provided sufficient description and the charge cannot be disputed. This is ridiculous! Adidas is playing game with me. Promised to issue refund and never did. So why tell me the order is cancelled and send me a cancellation email for? A full refund and an apology!

Hello [redacted],
We unfortunately are sold
out of the Yeezy boostWe would like to offer you a 30% discount for
adidas.comPlease contact us @ 1.800[redacted] and reference your complaint
Thank you,
adidas America
Consumer Relations

Dear [redacted],
Please note, you order has been
canceledYou should see the
funds back on your in account in 3-business days
Thank you,
adidas America
Consumer Relations

Hello Z[redacted], Thank you for taking the time to contact us. We are happy to inform you that you have been credited for the full amount of your return. Please note, refunds can take several business days to reach your account. Thank you, adidas America Consumer Relations

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I would not like a refund from adidas.  I was told I had successfully purchased a pair of Yeezy Boost 350 V2 shoes from adidas and had received confirmation of their shipment and a fed ex tracking number.  Now they can't find the shoes?  If I cannot have the shoes I purchased, I would like adidas to offer me a voucher for a pair of these shoes during their next release.  I find it unacceptable that because of their incompetence my son cannot have the shoes that according to them I had purchased and had successfully shipped.
Regards,
D[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
T[redacted]