Fieldston Management Consulting LLC

Hello L*, We do apologize for any confusionWe understand that this situation is frustratingUnfortunately, as stated previously, we do not keep your payment information on record for security reasonsSince this order is a year old, we are unable to send a refund to your original form of paymentWe do apologize for this inconvenienceThank you, adidas America Consumer Relations

Hello ***,Please provide the tracking number for the item that was returnedOne we show proof of delivery, we can issue the refundThank you,adidas AmericaConsumer Relations

Dear ***
Since custom mi adidas
products are created just for you,
they cannot be changed, canceled or returnedSince we begin the construction
process as soon as you click “Place My Order”, we are unable to change or
cancel mi adidas orders, even if it hasn't shipped yetYou may also reference
the Help Topics page for mi adidas: http://www.adidas.com/us/help-topics-mi-adidas.html
Thank you for your understanding
Kind regards,
adidas America
Consumer Relations

Hello A***, Thank you for reaching outUnfortunately, it appears that our third-party payment system is having difficulty verifying your payment informationThere have been some inconsistencies within the payment information you have providedIt also appears there may be an issue with your
credit card thresholdIf there are too many irregularities, the system will reject the orderIf there are many failed order attempts in the system over a short period of time, the system will automatically reject any further attempts made by you on our websiteWe apologize for the inconvenienceWe suggest you reach out to a friend or family member for the time being to place the orderThank you, adidas America Consumer Relations

Hi ***
We do apologize for the delay, and any inconvenience this
may have causedI do see both credits have been processedAt this time you
should see the funds on your account by the end of the weekFor the troubles,
you should receive an accommodation gift card in your
email address by end of
day today
If you would like to talk with us our number is
1-800***We are here Monday - Friday am - pm PSTThank you for your
pursuit of the adidas brandIt’s always great to hear from customers who share
our passion for sports and the sporting lifestyle
Thank you,
adidas America
Consumer Relations

Hi D***,Thank you for reaching outUnfortunately, FedEx determined that your order was delivered to the appropriate address, and your lost package claim was deniedTherefore, adidas is unable to issue a refund for this orderWe are not liable for packages that are lost or stolen after they are
deliveredWe apologize for the inconvenience. At this point the only other option is to reach out to your bank to dispute the charge.Thank you,adidas AmericaConsumer Relations

Second time I am opening a complaint on the SAME orderTook me weeks to receive a return labelFinally received one after opening my first complaintShipped the shoes back with UPS tracking number ***They received them on Nov I still DO NOT have my refundThis is absolutely ridiculousThis has been going on since October 28! NEVER NEVER NEVER NEVER will I order from Adidas againI have ordered from their competitor PLENTY of times and have NEVER had one problem.JUST ISSUE A REFUND!! You received the shoes WEEKS ago in PERFECT conditionMy son could not even get on his footI have pictures as proofNEVER NEVER NEVER NEVER will I order from Adidas AGAINNEVER!!!

Hello T***,We do apologize for any confusion or inconvenienceIt appears returns have been set up for both of your ordersPlease use both return shipping labels that were sent to you to return your productsOnce you drop off the packages at UPS, and the labels are scanned, refunds will be
initiated back to your original form of payment.Thank you,adidas AmericaConsumer Relations

Hello S**, Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderPlease note, refunds can take several business days to reach your accountThank you, adidas America Consumer Relations

Hello ***, We do apologize for the delay, please check your email for further instructions on how to send the shoes back. Thank you,adidas AmericaConsumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me the wrong date was included in the business response my refund was processed on 8/26/not 5/26/after multiple
calls to the company and it took over a month to resolve this I will never do business with this company again
Regards,
*** ***

Hello M***, We do apologize for any confusion or inconvenienceYou have been credited in the form of a digital gift card for your returnThis gift card should arrive in your email inbox shortlyThank you, adidas America Consumer Relations

Hello ***, We do apologize for any confusionWe understand that these situations can be frustrating, and we appreciate your feedbackWe have passed your comments along to the appropriate departmentIf you would like to talk with us our number is 1-8***We are here Monday - Friday am
- pm PSTThank you, adidas America Consumer Relations

I have received the product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***

Thanks for all your help. I received an email from Adidas stating that my credit was finally processed on Feb16---it took them days to process my return!!! And I finally got my credit to my account on Feb19-----a grand total of days. Very funny that it all happened
quickly after I filed my claim with you on Feb13---thanks again for all your help---it was greatly appreciated!

Hello J***, Thank you for taking the time to contact usWe are happy to inform you that you have been credited for the full amount of your orderIf you do not see this refund in your account, please let us knowThank you, adidas America Consumer Relations

Hello ***, We do see that this issue has been addressedWhat further information can we help you with? Thank you, adidas America Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello D***, Thank you for reaching outUnfortunately, our warehouse is unable to locate your orderWe apologize for this inconvenienceWe have issued you a full refund back to your original form of payment Thank you, adidas America Consumer Relations